It arrived in tact.
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Sold by Waterdrop
The information on this page is based solely on product reviews written by customers of Waterdrop via Trustpilot.
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Design
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Product details
Brand: xcotton
Add xCotton Shipping Protection at checkout to protect your package against damage, loss and theft. Visit sp.xcottons.com/parcel#/more to learn more.
MPN: XMHPACELSKU
All reviews
Great shipping protection! My order arrived safely and without any issues. It’s reassuring to know that the package is covered against potential damages during transit. Excellent service and peace of mind!
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Unit got to us safely & on time.
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
I purchased the insurance, just in case something happened to the order. Everything arrived in good shape, so I did not have to use it.
Value for money: 5
The box my waterdrop cooler came in was pretty damaged and this caused some minor (easily fixable) damage to my product.
Quality: 3
Value for money: 3
For the price, well worth it.
Value for money: 5
Easy set up. Great flavor! Very pleased with product.
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
my box arrived damaged.
Quality: 1
Value for money: 1
Reply from Waterdrop
Dear customer,
First of all, we would like to express our deepest gratitude for your support and trust.
We are sorry to hear that your parcel was damaged on delivery. This is certainly not the experience we want our customers to have and we sincerely apologise for any inconvenience this may have caused you.
We take this type of feedback very seriously and we aim to ensure that all of our products arrive intact and we will be consulting with our shipping partners to prevent this from happening again.
Again, we apologise for the inconvenience and thank you for your understanding.
If you want to give us a chance to solve this problem, please contact with us via email service@waterdropfilter.com.
Thank you for your understanding and cooperation!
Looking forward to your reply.
Kind regards, Mia Lauren
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep
Excellent product! Works as advertised
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
The shipment protective and on time
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
I don't usually buy separate shipping protection as that should be the shipper's prerogative and they should just take responsibility for the product getting to the customer safely
Value for money: 3
Reply from Waterdrop
Dear customer,
First of all, we would like to express our deepest gratitude for your support and trust.
We have received your feedback about our services and products. We are really sorry for any inconvenience and dissatisfaction caused to you. But please know that we truly value your any feedback.
If you want to give us a chance to solve this problem, please contact with us via email service@waterdropfilter.com.
Thank you for your understanding and cooperation!
Looking forward to your reply.
Kind regards,
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep
It arrived in perfect condition very quickly!
Value for money: 5
Shipping was fast.
Product delivered safely with no damage
Value for money: 5
The shipping was guaranteed, thank you!
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
We received our filter with no problem.
Performance: 5
Quality: 5
Value for money: 5
I don't know enough to address value or quality but I thought the filters were well packed and they were simple to install and I like the water.
Design: 5
Performance: 5
Taste: 5
Good water
Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Products ship ok
Design: 5
Performance: 5
Quality: 5
Saw J S hmm a jk saw
Design: 3
Performance: 3
Quality: 3
Taste: 5
Value for money: 5
Reply from Waterdrop
Dear customer,
First of all, we would like to express our deepest gratitude for your support and trust.
We have received your feedback about our services and products. We are really sorry for any inconvenience and dissatisfaction caused to you.But please know that we truly value your any feedback.
Waterdrop's mission is to provide healthy water to our customers.Since you have purchased worry-free insurance, we recommend that you can file a claim through the Claims Center by jumping from your insurance email to the Claims Center, or by logging on to https://resolve.seel.com/, which requires you to actively fill in the purchasing email/mobile phone number, as well as the order number of the product.
Thank you for your understanding and cooperation!
Looking forward to your reply.
Kind regards,
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep