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Test X12 form Collection Compare • Reviews

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Waterdrop logo

Sold by Waterdrop

www.waterdropfilter.com

10.2K Reviews

4.7

The information on this page is based solely on product reviews written by customers of Waterdrop via Trustpilot.


Here’s what people highlighted

Design

4.7

12 ratings

Performance

4.6

11 ratings

Quality

5.0

10 ratings

Taste

5.0

11 ratings

Value for money

4.7

10 ratings


Product details

Brand: Remove 99% of lead - cleaner, safer, better

1200GPD Rapid Flow Fill a cup in 3 s 3:1 Purified Water Ratio Save 1200% water 11-stage Filtration 0.0001μm RO filtration Alkaline Mineralization Smart Digital Faucet X12 is Designed For Healthy Living Suggested Family Size: Water taste & Smells unpleasant? Filtering water also helps it to taste and smell better due to the impurities being removed. Taste Safety Healthy Eco Faster with 1200GPD Fill A Cup in 3s This water filter for sink can fill a cup of 6oz water in 3s. No waiting, just refreshing water at home whenever you want it. Healthier with Alkaline Minerals Alkaline mineral water supports hydration, balances body pH level, enhances energy, and promotes overall wellness for a healthier, more refreshed lifestyle. Purer with 11-stage Filtration By using 0.0001μm RO membrane and UV sterilization, the ro water system reduces TDS, PFOA, PFOS, Chlorine, Fluoride, Arsenic, Lead and more, delivering healthy, clean water for you Smart Digital Faucet Makes your life smarter & easier by adjustable water volumes, TDS monitor and filter life reminder. More Features UV sterilization Equipped with an integrated UV sterilization to effectively eliminates 99% of bacteria, ensuring safe and fresh water. Integrated Waterways This under sink reverse osmosis's integrated waterways design provides stable flow rates without the risk of leaks. Reliable Materials Water filter for sink faucet is made of safe and durable materials that are BPA and lead free, ensuring the safety of your water. Go From Safe Water to Healthier Water Beneficial minerals Supplement Ca and Mg for strong bones Balance the pH Boost body energy and metabolism Improve water taste Enjoy pure water everywhere Installation Easy Installation in 30 Minutes Elegant tankless design makes DIY installation a breeze and saves 70% undersink space. Sustainability Save 1200% Water Best reverse osmosis system to maximize savings and reduces environmental strain—all while securing a supply of clean & fresh water. Certification NSF/ANSI 42&58&372 Certified Reduced substances TDS、PFOA、PFOS、Chlorine、Fluoride、Barium、Arsenic、Salt、Chromium-VI、Lead、Heavy metals、Odor System Tested and Certified by IAPMO R&T against NSF/ANSI Standard 42, 58 for the reduction of the claims specified on the Performance Data Sheet, and NSF/ANSI 372 (≤0.25% lead). View the Report Compare X Series Compare X Series X12 Add to Cart X16 Add to Cart X8 Add to Cart Flow Rate Flow Rate 1200 GPD 1600 GPD 800 GPD Alkaline Mineralization Alkaline Mineralization √ √ × Pure to Drain Rate Pure to Drain Rate 3:1 3:1 2:1 Faucet Faucet Digital Control Faucet TDS & filter life monitor Adjustable water volumes Digital Control Faucet TDS & filter life monitor Adjustable water volumes Smart Display Faucet TDS & filter life monitor Filter lifespan Filter lifespan F1A-12 Mths F2-6Mths F3-24 Mths F1A-12 Mths F2-6Mths F3-24 Mths F1A-12 Mths F2-6Mths F3-24 Mths Average annual cost Average annual cost $172.97 $182.97 $159.97 Warranty Warranty 2 Years 2 Years 2 Years Certification Certification NSF/ANSI 42 & 58 & 372 NSF/ANSI 42 & 58 & 372 NSF/ANSI 42 & 58 & 372 Dimensions (inch) Dimensions (inch) 18.2 * 6.25* 16.72 18.2 * 6.25* 16.72 18.2 * 6.25* 16.72 Item Weight Item Weight 36.92 pounds 36.92 pounds 36.37 pounds FAQ Curious about how the RO filter works? Our FAQ section covers everything from filter lifespan to installation tips for clean, pure water every day. Contact Us How does the faucet for this large-capacity undersink reverse osmosis water filter work? The smart faucet comes with an LED indicator and touch controls, allowing you to achieve quantitative water intake without watchful waiting. It can also real-time monitor the TDS value and alert you when it's time to replace filters. Can I install this RO system myself, or do I need a professional? The tankless design has fewer pipes and installation steps so you can install this undersink RO system with basic DIY skills, as it includes an easy-to-follow instruction and full accessories. What impurities does this RO water filter reduce? The filter is certified by SGS to reduce over 1,000 different impurities including TDS, PFOA, PFOS, Chlorine, Fluoride, Arsenic, Lead, and more, while the auto-sensing LED function ensures water safety. Does filtration reduce beneficial minerals in the water? Common RO systems can reduce some beneficial minerals. This undersink reverse osmosis water filter features an alkaline remineralization function that reintroduces beneficial minerals to the water, ensuring a balanced pH for healthier hydration. What is the water flow rate with this reverse osmosis water filtration system? This 1200GPD large-capacity undersink RO system delivers a flow rate of about 1200 gallons per day, which is ideal for everyday use. Compared to the traditional tank RO, it achieves faster and more space-savings, while making sure that every drop of water you get is fresh and pure. Is there a warranty or customer support available for this RO filtration system? Yes, we provide a 2-year warranty and robust customer support. You can also directly contact our customer service for assistance with any aspect of this RO system without any worries. MORE CLOSE

MPN: WD-X12-B


All reviews


Rated 5 out of 5 stars

Very happy with this water system! Tankless, easy to use, refills quickly. Faucet design is beautiful. Water tastes great!

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

We are very happy with our purchase!

Design: 5
Performance: 5
Quality: 5
Taste: 5
Rated 5 out of 5 stars

Great tasting water, takes bacteria out of water with UV light.

Design: 5
Performance: 5
Taste: 5
Value for money: 4
Rated 1 out of 5 stars

I am giving this a 1 star because after owning this unit for approximately 6 months, I went online to purchase the water replacement filter and it said “out of stock.” I then messaged someone and they said they can’t tell me when it will be back in stock. What good is a water filter system that you can’t get water filters for?

Design: 5
Performance: 1
Quality: 5
Taste: 5
Value for money: 5
Waterdrop logo

Reply from Waterdrop

Dear Customer,

We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experien
ce we strive to provide for our valued customers.

We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced.

To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: service@waterdropfilter.com? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have.

Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you.

Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand.

Kind regards,
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep

Rated 5 out of 5 stars

The water is soft and tastes good. In an unofficial blind taste test, everyone in my family liked it better than Smart Water.

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

We have had our Waterdrop System installed for 2 weeks now. Installation was pretty simple and we are so happy to be rid of our 5 gallon water jugs that take up space, and always worried that we would miss our water delivery and a plus to be rid of the plastic bottles. I recommend the Waterdrop System. We got one after our daughter built a new house and she had one, we were impressed by it.

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

Love that you can dial in the Oz! Attractive modern faucet. Easy install and great tasting water

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

Water tastes great. Easy to use. I like how you set the amount of water to be dispensed. It’s also very quiet. I would definitely recommend this RO system.

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 4
Rated 5 out of 5 stars

Excellent product. Excellent quality and taste. Did a ton of research before i committed and its been worth every penny so far. Thank you

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Rated 1 out of 5 stars

Faucet was big and clunky. I'm sure the filter is great but this faucet was way too large to install in our kitchen. Waterdrop's customer service both with questions about the product and the return were terrible. The website says free shipping and returns on the product page, but the return is not free and Waterdrop charges for shipping. The customer service was also extremely slow and the process of just getting a return shipping label took over a week. I was planning to purchase a different unit through Waterdrop but the customer service's lack of ability to help me navigate the process has led us to explore options through another company.

Design: 1
Waterdrop logo

Reply from Waterdrop

Dear Customer,

Thank you for taking the time to share your detailed feedback regarding the faucet installation and your return experience. We sincerely apologize for the significant frustration caused by the faucet's size not fitting your kitchen, the confusion and charges surrounding the return sh
ipping, and the unacceptably slow response from our customer service team. This falls far short of the standard we strive to uphold, and we truly appreciate you bringing these critical issues to our attention.

We want to address this for you immediately. To help us investigate thoroughly and provide a personalized and fair resolution, please send your order number along with any relevant photos or videos (e.g., showing the faucet in your space) directly to service@waterdropfilter.com.

I will personally ensure your case is prioritized. Upon receiving your details, our team will promptly review the situation regarding the shipping charges and service delays, and work with you to reach a satisfactory solution.

Your satisfaction is our ultimate goal, and we are committed to making this right. Thank you for your patience and for giving us this opportunity to regain your trust.

Kind regards,
Mia Lauren
Tel: 1-888-352-3558
Email: service@waterdropfilter.com
Customer Service Representative

Rated 5 out of 5 stars

It’s wonderful. Everything we expected. Water tastes fantastic.

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 5
Rated 5 out of 5 stars

it is very easy to replace filters and to install as well thanks

Design: 5
Performance: 5
Quality: 5
Taste: 5
Value for money: 4