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Waterfront Private Hospital Reviews 

557
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the modern and spotless facilities, noting that the relaxing waiting areas, coffee offerings, and overall calming environment help them feel completely at ease. People consistently note the professional and friendly staff, mentioning exceptional care, reassuring attitudes, and thorough explanations provided during every single appointment. Some reviewers were not happy with minor aspects, noting that certain surgical rooms could feel a bit bleak or that consultation support did not fully meet their personal expectations. A few individuals also mentioned experiencing busy schedules or uninspiring interactions regarding their desired treatment outcomes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing a welcoming environment where people... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional care and professional... See more

User experience

Consumers find user experience to be positive, highlighting an easy process from start to finish. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consultants and receptionists are... See more

Facilities

Customers felt high satisfaction with the facilities, highlighting the modern, spotless environment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

Mr Quaba was a highly experienced Surgeon with an outstanding bedside manner who listens and puts you at total ease. Anyone wishing to have surgery please, please go to Waterfront Private Hospital, yo... See more

Company replied


Company details

  1. Private Hospital
  2. also in
  3. Dermatologist
  4. Hand Surgeon
  5. Plastic Surgery Clinic
  6. Skin Care Clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

557 reviews

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This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(557)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

The professionalism and kindness…

The professionalism and kindness displayed by all staff is exemplary. Mr Quaba made me feel at ease and installs confidence in his services whilst being open and transparent.

July 17, 2026
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Reply from Waterfront Private Hospital

Thank you, Libby. It means a lot that the team's professionalism and kindness came through, and that Mr Awf Quaba's openness left you feeling at ease and confident.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Hopefully the issue with my dermatitis…

Hopefully the issue with my dermatitis is sorted, but only after discovering that if I went NHS I would be on the waiting list for 90+ weeks!

July 17, 2026
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Reply from Waterfront Private Hospital

Thank you, David. We hope the treatment settles your dermatitis properly, and it's good that we were able to see you promptly. Do get in touch if anything needs reviewing as things progress.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

I was received with courtesy

I was received with courtesy . Staff offered help but did not insist.
As I was early, I was offered a comfortable seat and some refreshments.
The hospital is very clean and there is a calm atmosphere so that I was relaxed when it was my turn to be examined.

July 22, 2026
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Reply from Waterfront Private Hospital

Thank you, Edward. It is good to know you were made comfortable while you waited, with staff offering help without hovering. Glad the calm, clean surroundings helped you feel at ease ahead of your examination.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Always a warm welcome and professional…

Always a warm welcome and professional team at every level.

July 11, 2026
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Reply from Waterfront Private Hospital

Thank you, Ms Henderson. It is good to know that the welcome and professionalism have come through so clearly across the team.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Fantastic clinic

Fantastic clinic, and Mr Omar Quaba is a highly skilled professional. I wouldn't hesitate to recommend him.

July 2, 2026
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Reply from Waterfront Private Hospital

Thank you for this review. We are glad the clinic met your expectations and that Mr Omar Quaba's skill stood out during your visit. We appreciate the recommendation.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Excellent …

This hospital and its team are truly exceptional. From the moment you walk through the doors, you are met with kindness, warmth, and genuine care. Every member of staff makes you feel welcomed, valued, and safe, which means so much when you’re feeling vulnerable.

My surgeon took on my case after a traumatic experience elsewhere left me battling sepsis and without one of my implants. Physically and emotionally, it was an incredibly difficult time, and I had lost confidence in seeking further treatment. I was frightened about undergoing surgery again and struggled to find anyone willing to help. Mr Anderson at Waterfront listened with compassion and understanding, arranging a consultation that would ultimately change everything for me.

My surgeon not only restored my confidence but also gave me back a part of myself that I thought I had lost. His skill, professionalism, and calm, reassuring manner were remarkable throughout. I will always be grateful for the care and dedication he showed me.

On the morning of my surgery, I was welcomed into a private room where everything was explained carefully and thoughtfully. There was never any feeling of being rushed, and every question I had was answered with patience and kindness. The whole experience felt personal, supportive, and centred around my wellbeing.

The anaesthetist and theatre nurse were equally wonderful. Their warmth and attentiveness helped ease my nerves, and I felt completely looked after from beginning to end. It was clear that they genuinely cared, and that reassurance meant more than words can express.

Having experienced poor aftercare elsewhere, this was naturally one of my biggest concerns. However, the aftercare I received at Waterfront was outstanding. The staff were attentive, compassionate, and incredibly thorough, giving me complete confidence that I was in safe hands throughout my recovery.

What began as one of the most difficult experiences of my life has been transformed into one of healing, hope, and renewed confidence. I cannot thank the entire team at Waterfront enough for the exceptional care they provided. Their kindness, professionalism, and compassion made all the difference during a time when I felt at my most vulnerable.

Thank you for helping me close such a difficult chapter and move forward with confidence again. I would recommend Waterfront wholeheartedly to anyone considering surgery.

July 5, 2026
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Reply from Waterfront Private Hospital

Thank you Lisa for sharing such a thoughtful account. After such a difficult start, it means a lot that you felt properly listened to from that first consultation with Mr Will Anderson through to surgery and recovery. We are glad the whole team, from theatre to aftercare, gave you the confidence to move forward.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

First Class Service

Friendly and knowledgeable staff with really helpful Consultant in lovely premises with parking.

July 3, 2026
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Reply from Waterfront Private Hospital

Thank you Angela. It is good to know the team came across as both friendly and knowledgeable, and that your consultant was genuinely helpful. Glad the premises and parking made your visit easier too.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Eye concerns

Had a lovely consultation with Mr Quaba. He was very informative, he listened intently as to why I was visiting him. We discussed options, expectations and outcomes. I will review literature that Mr Quaba is sending me and then have a second consultation to discuss plans.

July 8, 2026
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Reply from Waterfront Private Hospital

Thank you Leona. It is good to know your consultation with Mr Awf Quaba felt thorough, and that he listened carefully to what brought you in. We hope the second consultation is just as helpful once you've had time with the literature.
Quaba Plastic Surgery, Edinburgh

Rated 5 out of 5 stars

Excellent service

Excellent service. Everyone very professional. Made to feel At ease.

July 5, 2026
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Reply from Waterfront Private Hospital

Thank you for this review, Sharon. We are glad you found the team professional throughout and that it helped you feel at ease.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Excellent professional consultation.

Excellent professional consultation.. everything was explained in detail, not rushed, and I felt listened to. The staff were welcoming and friendly.

June 24, 2026
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Reply from Waterfront Private Hospital

Thank you, Adrienne. It is good to know your consultation was thorough and unhurried, and that you felt properly listened to throughout. Glad the team came across as welcoming, too.
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Friendly and professional service…

Friendly and professional service throughout my procedure. The staff were welcoming and made everything feel straightforward and well explained from start to finish.
Special thanks to Dr Nassar for being calm, reassuring, and professional throughout — it really helped me feel at ease.

June 20, 2026
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Reply from Waterfront Private Hospital

Thank you, Laura.

It is good to hear the team made everything feel clear and well-supported from the outset, and that you felt looked after throughout. Mr Kazem Nassar does his best to ensure his patients feel comfortable and well informed, and your kind words are much appreciated.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Excellent quick and pain free

Excellent quick and pain free. Very nice staff and would use Waterfront again.

June 20, 2026
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Reply from Waterfront Private Hospital

Thank you, Valerie.

We are pleased it was a smooth and comfortable experience, and that our team looked after you well. We would be glad to welcome you back to Waterfront Private Hospital, Edinburgh.

Rated 5 out of 5 stars

Just the best team ever

Just the best team ever. Thankyou for looking after me

June 18, 2026
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Reply from Waterfront Private Hospital

Thank you. That is kind of you to say, and we are glad you felt well cared for. The team at Waterfront Private Hospital, Edinburgh, appreciate your lovely feedback.

Rated 5 out of 5 stars

Another good appointment

The hospital brought my appointment forward at my request and Dr Aldridge dealt with me very professionally and helpfully

June 24, 2026
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Reply from Waterfront Private Hospital

Thank you, Bob. We are glad we could bring your appointment forward, and that Dr Ben Aldridge looked after you so well. Your kind feedback is much appreciated by everyone at Waterfront Private Hospital, Edinburgh.

Rated 5 out of 5 stars

Beautiful interior

Always a pleasure meeting and having a brief chat with Mr Quaba Snr. Felt like a valued client.

June 19, 2026
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Reply from Waterfront Private Hospital

Thank you, Mags. It is always a pleasure on our side too — Mr Awf Quaba enjoys those conversations, and it means a great deal that you feel so well looked after. With thanks from Waterfront Private Hospital, Edinburgh.

Rated 5 out of 5 stars

Nothing short of exceptional service…

Nothing short of exceptional service from initial contact to post op appointment. Delighted with the results of the surgery and do not hesitate in recommending waterfront.

June 19, 2026
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Reply from Waterfront Private Hospital

Thank you, David. It is good to know the whole experience felt well looked after, from your first enquiry through to your post-operative care, and that you are happy with how things have turned out. Your recommendation means a lot to everyone at Waterfront Private Hospital, Edinburgh.

Rated 5 out of 5 stars

Highly recommend Mr Omar Quaba and…

I cannot recommend Mr Omar Quaba and the Waterfront Hospital highly enough. My first experience of private healthcare and it was in every way an excellent experience. Mr Quaba not only is an excellent surgeon but he has a wonderful manner and at every step of the way he put me at ease and was very reassuring throughout the whole process of my Upper Blepheroplasty. I am ‘over the moon’ with the outcome and could not have wished for a more natural and satisfactory result. I 100% recommend Mr Quaba and the Waterfront Hospital.

December 15, 2025
Unprompted review
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Reply from Waterfront Private Hospital

Thank you, Anne. It means a great deal to read this, particularly as your first experience of private care. Mr Omar Quaba takes real care to keep patients reassured and comfortable at each stage, and it is lovely to know your upper blepharoplasty has settled so well and left you happy with the result. Your recommendation is warmly appreciated by everyone at Waterfront Private Hospital, Edinburgh.

Rated 5 out of 5 stars

Excellent Service

Received good advice for my skin protection now and into the future. Would recommend.

June 18, 2026
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Reply from Waterfront Private Hospital

Thank you, Christopher. It is good to know you came away with helpful guidance for looking after your skin now and in the years ahead. Your recommendation is much appreciated by everyone at Waterfront Private Hospital, Edinburgh.

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