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Waterfront Private Hospital Reviews 

556
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 214 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the modern and spotless facilities, noting that the relaxing waiting areas, coffee offerings, and overall calming environment help them feel completely at ease. People consistently note the professional and friendly staff, mentioning exceptional care, reassuring attitudes, and thorough explanations provided during every single appointment. Some reviewers were not happy with minor aspects, noting that certain surgical rooms could feel a bit bleak or that consultation support did not fully meet their personal expectations. A few individuals also mentioned experiencing busy schedules or uninspiring interactions regarding their desired treatment outcomes.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing a welcoming environment where people... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional care and professional... See more

User experience

Consumers find user experience to be positive, highlighting an easy process from start to finish. Reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that consultants and receptionists are... See more

Facilities

Customers felt high satisfaction with the facilities, highlighting the modern, spotless environment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

Mr Quaba was a highly experienced Surgeon with an outstanding bedside manner who listens and puts you at total ease. Anyone wishing to have surgery please, please go to Waterfront Private Hospital, yo... See more

Company replied


Company details

  1. Private Hospital
  2. Dermatologist
  3. Hand Surgeon
  4. Plastic Surgery Clinic
  5. Skin Care Clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

556 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(556)

213 reviews in the last 12 months

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Rated 5 out of 5 stars

The team were kind and helpful

The team were kind and helpful. Experience much more pleasant then expected.

April 29, 2026
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Reply from Waterfront Private Hospital

Dear Judy,

Thank you for taking the time to share your feedback. We're pleased to hear that the team made your visit a positive one and that it exceeded what you had anticipated. Patient comfort is something we genuinely prioritise, so it's lovely to know that came through during your time with us.
With kind regards,

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Couldn’t have been better

Couldn’t have been better. Staff were nothing but kind and fully explained everything from start to finish.

April 28, 2026
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Reply from Waterfront Private Hospital

Dear Emma,
Thank you for the kind feedback. It's good to hear the team took the time to talk you through everything and made you feel looked after.
With kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Excellent facility and super service…

Excellent facility and super service from both medical and administrative staff.

April 27, 2026
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Reply from Waterfront Private Hospital

Dear Kenny,
Thank you for the lovely review. We're glad both the clinical and admin sides of the team made a good impression during your visit.
With kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

On my arrival the reception team were…

On my arrival the reception team were very friendly and warm. Even though I arrived slightly early I wasn’t kept waiting as Mr Kazem Nassar greeted me. He was very professional and discussed all options of treatment to me. The treatment was completely painless and I would have no hesitation in recommending Mr Nassar and Waterfront Private Hospital.

April 30, 2026
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Reply from Waterfront Private Hospital

Dear Michael,
Thank you for taking the time to share your experience. It's good to hear that you felt well looked after from the moment you arrived, and that Mr Kazem Nassar talked you through the available options clearly. Recommendations like yours mean a great deal to the team.
With kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Great experience

Great experience, very straight forward and professional, very happy with my results

April 29, 2026
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Reply from Waterfront Private Hospital

Dear Roisin,
Thank you for the kind words. It's great to hear the process felt straightforward and that you're happy with how things have turned out.
With kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Excellent appointment with Dr Ben Aldridge

Excellent appointment with Dr Ben Aldridge.
His caring manner and patience in listening to my concerns made me feel calm.
Dr Ben Aldridge very thoroughly explained his diagnosis. I was not rushed and I left the hospital feeling majorly reassured about my skin lesion and with the confidence to get back in touch if I had any more dermatological concerns.
I have already recommended the hospital to two friends.
A lovely, relaxing environment in the waiting area with highly efficient, helpful staff.

April 23, 2026
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Reply from Waterfront Private Hospital

Dear Audrey,
Thank you for such thoughtful feedback. Dr Ben Aldridge takes real care to make sure patients feel heard and properly informed, so it's lovely to know that came through during your appointment. We're also grateful for the recommendations to your friends, and the kind comments about the wider team and waiting area.
With kind regards,
Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Waterfront is a great hospital with…

Waterfront is a great hospital with wonderful staff. Thank goodness they are there to save all our skin problems.

April 23, 2026
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Reply from Waterfront Private Hospital

Dear Carol,

Thank you for the lovely feedback. The dermatology team at Waterfront Private Hospital, led by Dr Ben Aldridge, works hard to provide attentive care for skin concerns of all kinds, and it is good to know your experience with the staff has been a positive one.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Couldn’t fault the care

Honestly couldn’t fault the care I received at Waterfront Private Hospital. Dr Quaba and his amazing team went above and beyond and I will be forever grateful 🙏🏼

A life changing surgery, an investment, couldn’t have asked for a better outcome.

Thank you 🤩

May 15, 2025
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Reply from Waterfront Private Hospital

Dear Penny,

Thank you for taking the time to share your experience. It is genuinely heartening to hear that your surgery has been such a positive and life-changing one, and that the care you received from Mr Awf Quaba and the wider team met your hopes. Outcomes like yours are exactly what the team at Waterfront Private Hospital strives for.
Wishing you all the best for the road ahead.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Really good appointment which helped me…

Really good appointment which helped me understand the approach to possible skin cancer.
Thanks very much

April 17, 2026
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Reply from Waterfront Private Hospital

Dear Colin,

Thank you for the kind feedback. Helping patients feel informed and clear on the approach to skin cancer concerns is an important part of what the dermatology team at Waterfront Private Hospital aims to do, and it is good to hear your appointment was a useful one.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Excellent Hospital

Mr Kazim Nazar and all of the staff were very professional and welcoming.
Explained everything in full. Would highly recommend to anyone looking for a highly professional service.

Many thanks

Karen

April 16, 2026
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Reply from Waterfront Private Hospital

Dear Karen,

Thank you for the thoughtful recommendation. Taking the time to explain things clearly and ensure patients feel welcomed from the outset is something Mr Kazem Nassar and the team at Waterfront Private Hospital place real value on, so it is good to hear this came across during your visit.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Positive experience. Thank you.

I had a very constructive and positive appointment with Mr Quaba, who guided me with patience and clarity, helping me understand how to move forward.

April 10, 2026
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Reply from Waterfront Private Hospital

Dear Siobhan, thank you for your kind review.

It's good to hear that your appointment with Mr Awf Quaba was a helpful one and that you left with a clearer sense of the way forward.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

A Special Place

The friendliness and efficiency of the staff. It is a very welcoming place. And most importantly the expertise and care of Dr Katy Nassar.

April 13, 2026
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Reply from Waterfront Private Hospital

Thank you for your review. It's lovely to hear you felt so at home with our team, and that Dr Katy Nassar made such a positive impression on you.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Professional excellent service from…

Professional excellent service from start to finish

April 13, 2026
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Reply from Waterfront Private Hospital

Dear Julie, thank you for your review.

We're pleased everything ran smoothly for you from start to finish.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Super friendly service

Excellent service from start to finish.

April 17, 2026
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Reply from Waterfront Private Hospital

Dear Shonagh, thank you for taking the time to leave a review.

We're glad your experience with us was a positive one throughout.

Waterfront Private Hospital, Edinburgh

Rated 2 out of 5 stars

After a long time deciding I would…

After a long time deciding I would spend a lot of money on something which has got me down for many years, I felt totally deflated following my consultation. I do not expect to look like I did in my 20's and did have realistic expectations, but I got the impression that the surgery would not make that much difference and the Consultant kept asking what are my expectations. I did not feel inspired by the Consultant and there was no real friendliness in her approach.

April 8, 2026
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Reply from Waterfront Private Hospital

Dear Suzanne, thank you for taking the time to share your feedback.

We're sorry the consultation did not leave you feeling as reassured or encouraged as you had hoped. Choosing to go ahead with elective surgery is a significant decision, and it's important to feel confident and well-supported throughout that process.

We would be happy to offer you a complimentary second-opinion consultation with any of our other consultants should you wish. One of our team will be in touch.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

Mr Quaba is the best of the best

Mr Quaba was a highly experienced Surgeon with an outstanding bedside manner who listens and puts you at total ease. Anyone wishing to have surgery please, please go to Waterfront Private Hospital, you honestly couldn’t be in safer hands. Your face and your body is very valuable, These Surgeons are the best of the best.

April 4, 2026
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Reply from Waterfront Private Hospital

Dear Mrs Grierson, thank you for such a generous review.

It's wonderful to hear that Mr Awf Quaba put you at ease and that you felt so well cared for throughout your time with us. Recommendations like yours mean a great deal, and we're very grateful you've taken the time to share your experience.

Waterfront Private Hospital, Edinburgh

Rated 5 out of 5 stars

I recently had a minor procedure…

I recently had a minor procedure carried out at the Waterfront hospital. I am very satisfied with the results. The staff were very professional and courteous.

April 2, 2026
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Reply from Waterfront Private Hospital

Dear Mrs MacLean, thank you for your review. We're pleased you're happy with the outcome of your procedure and that you found our team professional and courteous throughout.

Waterfront Private Hospital, Edinburgh

Rated 4 out of 5 stars

Appointment 2 April

Everything was great except the appointment was 20 minutes late in starting but not a problem.

April 2, 2026
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Reply from Waterfront Private Hospital

Thank you for your feedback. We apologise for the delay to your appointment and are grateful for your understanding.

Waterfront Private Hospital

Rated 5 out of 5 stars

Efficient

Efficient, informative, lovely staff and food, well cared for and great after care too

April 1, 2026
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Reply from Waterfront Private Hospital

Dear Julia, thank you for your kind words.

It's lovely to hear you felt well looked after throughout your visit, and we'll be sure to pass on your comments to the team.

Waterfront Private Hospital

Rated 5 out of 5 stars

Quick Response.

Quick response and excellent service.

April 1, 2026
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Reply from Waterfront Private Hospital

Dear Ian, thank you for your review.

We're glad everything went smoothly for you.

Waterfront Private Hospital

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