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Watermans Reviews 578

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for improving hair thickness, strength, and overall condition, with many noting a significant reduction in hair loss and faster growth. People appreciate how the products make their hair feel soft, nourished, and healthy, often highlighting the pleasant scent and luxurious consistency. Many consumers have found the products effective in addressing issues like thinning hair, especially during menopause, and some even report success with alopecia. However, some customers also noted that the products did not deliver on their promises of hair growth or strengthening, with a few experiencing increased hair loss, dryness, or an itchy scalp. A small number of people found the user experience ambiguous, mentioning that certain products, like the heat spray, could make their hair feel dry and sticky when used on wet hair.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the effectiveness of the... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the products for making their hair feel... See more

User experience

Users describe ambiguous interactions with the product's user experience. Some reviewers found the shampoo... See more

Based on these reviews

Rated 4 out of 5 stars

Works better in a hair growth routine if you are trying to improve your hair, and grow it thicker from thinning. i combined it in my hair care routine, which involved using regular scalp mass... See more

Company replied

Rated 5 out of 5 stars

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster. I recently decided to shake it up a bit and se... See more

Company replied

Rated 5 out of 5 stars

Ive always had fine hair, but since the menopause, it has gotten even thinner. I have tried all sorts of products with no significant difference, until trying Watermans. I can honestly say on the advi... See more

Company replied

Rated 5 out of 5 stars

I used this shampoo years ago but after moving to Finland couldn’t get hold of it. Before Christmas I put an order in and delivery was quick and smooth. Having used this and the conditioner for a mont... See more

Company replied


Company details

  1. Health and Beauty Shop

Written by the company

The Original Hair Growth Experts – Trusted Since 2012 At Watermans, we’ve been helping people around the world achieve thicker, fuller, healthier hair for over a decade. Founded in 2012, our award-winning formulas have restored confidence in millions — from everyday customers to hair loss professionals. Proudly recognised with the prestigious Queen’s Award for Enterprise in International Trade, Watermans is honoured to be acknowledged by the UK Royal Family and Government — a true mark of trust, quality, and proven results. Join the global community that trusts Watermans to deliver visible hair growth and scalp health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

578 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Product ok - too many messages

Product ok but not sure it makes a difference to amount of hair loss. Real complaint re messages. Been buying this for years but recent order followed by multiple messages to my phone. Feels like harassment and very annoying. Website doesn’t allow edit to phone number either. Won’t buy again as don’t want the nuisance.

April 5, 2026
Unprompted review
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Reply from Watermans

Thank you for your feedback. We are very sorry that our promotional texts have caused any upset. Please contact our customer care team and we will be happy to help.

Rated 5 out of 5 stars

5 star review

I’ve been using watermans shampoo and conditioner for approx 4 years and it certainly helps with growth plus it doesn’t leave my fine hair feeling heavy!
5 star!

April 5, 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Brilliant product!!

Brilliant product!!
Been a hairstylist for many years, and this Hair Oyl is amazing……. smells gorgeous as well.

March 7, 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you like our products.

Rated 5 out of 5 stars

Started using watermans in Jan 26 due…

Started using watermans in Jan 26 due to my hair been really thin at the front and it affecting my mental health. Went to my hair dressers in Feb 26 and she could not believe the difference in my hair already and in me as its not oy helped my hair but my mental health

February 27, 2026
Unprompted review
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Reply from Watermans

Thank you so much for your kind words. We are really happy to hear our products are helping.

Rated 5 out of 5 stars

Beware of Fakes

I am writing this review in support of Watermans. I have used their 5-star products for several years and enjoy a full head of hair in my 70s. Unfortunately, I made the mistake of buying some Watermans shampoo on eBay. It smells different and doesn't do what the original does. At first I thought may be they changed their formula. By now I know that there is fake product out there. To those few who have left negative reviews, ensure you only purchase from the company's website. Don't get tempted by cheap immitations.

December 1, 2025
Unprompted review
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Reply from Watermans

Thank you so much for your review. At Watermans we can only confirm the authenticity of the products if they have been purchased from https://watermanshair.com/ or https://watermanshair.com.au/
We also have stores on Ebay and Amazon. However please only purchase from the Watermans stores on these channels.

There are a lot of fake products been sold, we are trying to get these sellers shut down.

Rated 4 out of 5 stars

Works better in a hair growth routine with immortals oil

Works better in a hair growth routine if you are trying to improve your hair, and grow it thicker from thinning.

i combined it in my hair care routine, which involved using regular scalp massage for 10 minutes (with my fingers) with immortals oil.
also i would add that taking care of your diet goes a long way when trying to help hair growth when using this waterman's shampoo. washing off your scalp with cold water after a warm shower helps with micro-inflammation which slows hair growth.

delivery was fast, shampoo is great. my hair is short so i dont know if that makes a difference compared to longer haired individuals.

February 21, 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products are helping.

Rated 5 out of 5 stars

Wow! Amazing Oyl

Bought the Hair Oyl for my coarse frizzy hair. Very fast delivery. Came this morning and used after I washed my hair.
This is amazing!!! My hair is soft, no frizz. It actually makes my blonde hair shine.
Game changer for me!!
Going to look at their other products later!

February 14, 2026
Unprompted review
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Reply from Watermans

We really appreciate your feedback—so glad you’re happy with our products!

Rated 5 out of 5 stars

Shampoo & Conditioner Set

Hi ya Mr & Mrs Waterman.
I can tell you from my own experience in using your products, yes they do work, with time, and consistency. I’m having my hair cut at least every 4 weeks.

The Grow-Me Shampoo & Conditioner have certainly made my hair look soft, and slightly shiny and well nourished, and certainly stopped my hair from falling out so much.

I love the GrowPro Yummy Gummies also, not only are they benefitting my hair, they are benefitting my health, with them containing the vitamins the body needs to function. It’s a two in one product for the hair and body.

I’ve had no adverse reaction to any of the products I’ve purchased, shows they must be containing quality ingredients.

I feel that these products are of a superior quality. While I feel they are benefitting my hair I will continue to purchase them.

Thank You.

February 11, 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products are helping.

Rated 5 out of 5 stars

High praise for Watermans

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster.

I recently decided to shake it up a bit and see what else was out there. I tried another very popular brand and after two weeks I was losing easily 4 times more hair every wash and brush than I was using Watermans. Suffice to say, I switched back to Watermans straight away.

I won't be straying again.

February 4, 2026
Unprompted review
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Reply from Watermans

Thank you so much for your loyalty and also for placing this review we really appreciate it.

Rated 5 out of 5 stars

Amazing product 5 Stars 🌟

I’ve been using watermans for just over a year. It’s been amazing, my hair is so much thicker and in great condition. The shampoo is easy to use and smells amazing. I won’t be using anything else and always recommend this shampoo to my friends going through the menopause who want their thick hair back.

January 31, 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are so happy to hear our products are helping.

Rated 5 out of 5 stars

Contains no sulphates

I used this shampoo years ago but after moving to Finland couldn’t get hold of it. Before Christmas I put an order in and delivery was quick and smooth. Having used this and the conditioner for a month now I can really feel the difference. I don’t use it for hair growth but for anti dandruff/flaking skin reasons. It has increased the volume in my hair undoubtedly but I have no dandruff. Having used the most popular anti dandruff shampoo before which contained sulphates, this has made my hair and facial skin feel healthier and less irritated.

January 30, 2026
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review, We are delighted our products are helping.

Rated 5 out of 5 stars

The item sold to me was as described

The item sold to me was as described
But was very surprised how good this is smooth hair and massage into the scalp helps with dry scalp would recommend 👍

January 16, 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

No more visible scalp

Great products, been using them for 9 years. No more thinning hair (scalp was beginning to show ). Even got my sister on to Waterman’s

January 27, 2026
Unprompted review
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Reply from Watermans

We really appreciate your feedback and your very kind words; we are delighted our products have helped.

Rated 2 out of 5 stars

The shampoo and conditioner

The shampoo and conditioner used to be brilliant, I was gifted some for Christmas the conditioner has left my hair in a dry frizzy mess, used this product for over a year and my hair was always silky soft after use. Will not get this product again especially with such a high price tag. What have you done to the product waterman.

In reply Boots must be selling a fake product even the smell has changed and the label is missing salon tested in small

January 25, 2026
Unprompted review
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Reply from Watermans

Thank you very much for placing this review. The ingredients in our products have not changed in anyway, as we firmly believe in their effectiveness.
It would be unwise to make any changes to them given their popularity.

Rated 5 out of 5 stars

My hair was snapping and coming out…

My hair was snapping and coming out every time I washed it. After only 1 month, my stylist couldn’t believe the difference, very happy with results.

December 7, 2025
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Apbsolutely amazing g product my hair…

Apbsolutely amazing g product my hair has transformed from thin to getting thicker love the product with trying especially if going through menopause regards Sara

January 22, 2026
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review, We are so happy to hear our products are helping.

Rated 5 out of 5 stars

I like watermans shampoo and…

I like watermans shampoo and conditioner I have used it for about 14 weeks now I’ve washed it every other day when can I start leaving it a little longer I between washers

January 21, 2026
Unprompted review
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Reply from Watermans

Thank you so much.
Our products work gradually over time, but once you're happy with how your hair feels, you can switch to a maintenance routine—using our products just a couple of times a week to help keep your results. Since our formulas nourish your scalp with essential nutrients, stopping completely may set you back to where you started. Consistency is key! 😊

Rated 2 out of 5 stars

Used this shampoo for a bit has I’m on…

Used this shampoo for a bit has I’m on cancer treatment and suffering with hair loss tried a lot of shampoos, but this sounded positive so I brought some and unfortunately I started getting hair issues I’ve not had before I got hair loss and dry and itchy scalp my hair got that dry it was like straw. I’m using baby shampoo now and my scalp is a lot better. I think there should be a warning on the bottle can cause allergic reactions specially for people who are on any kind of treatment.

January 19, 2026
Unprompted review
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Reply from Watermans

We understand how upsetting hair and scalp issues can be, especially during treatment. Everyone’s hair journey is unique, and responses to hair care treatments can vary greatly due to factors like genetics, hormonal changes, and underlying health conditions.
We are happy to hear you’ve found some relief.

Rated 5 out of 5 stars

Completely amazing products

Completely amazing products! I use the shampoo and conditioner, the purple shampoo and the heat protection product. As a 53 year old woman with extremely thin hair I would not use anything else. I love the fact that the purple shampoo keeps the great colour I want without having to worry that I’m sacrificing my hair condition to achieve it. The heat protection is peace of mind too as I need to blow dry and style my hair in order for it to look nice

January 1, 2026
Unprompted review
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Reply from Watermans

Amazing, thank you for the lovely comments. We are so happy our products are helping.

Rated 5 out of 5 stars

ProtectMe Leave in

ProtectMe Leave in
This Leave-in works superbly with Watermans Shampoo. I was really pleased with the results; it made my hair feel soft and manageable. Another wonderful addition to my hair care routine. Thanks Watermans

January 10, 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are so happy to hear our products are helping.

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