I bought a cordless slide waterpuck in November 2025.used couple of times when i found extremely hard to remove the water reservoir,so i stoped using it as was extremely annoying. This item coms... See more
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I wouldn't buy another. I have bought 2 WF-05 whitening devices over the past 5 years. Both have failed with an internal power supply fault. Waterpik will not provide any internal spares with no other... See more
Oh how I wish I'd read these reviews before purchasing my second Waterpik! The unit has stopped charging so unable to use the flosser. The same issue happend with the first one I bought. This scr... See more
Item not available on website (back order) Resorted to telephone- answered within 2 rings. Extremely polite & helpful young lady provided advice about suitable replacement. In the post, arrived fo... See more
Company replied
Company details
Information provided by various external sources
We sell the complete range of Waterpik Water Flossers and the full range of spare parts for your Waterpik Water Flossers and Toothbrushes.
Contact info
The Barn, 43 Oakdene Road, RH1 6BT, REDHILL, United Kingdom
- 03339399988
- info@waterpikukonline.co.uk
- waterpikukonline.co.uk
2.7
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent Customer Service
Fast delivery & excellent customer service. I ordered the wrong item in error and Lauren kindly and quickly sorted an exchange for me
July 18, 2022
Reply from Waterpik UK Online
Hello,
Thank you for writing a 5 star review.
We're so pleased to hear you had a great experience with us and you were able to exchange your order.
Kind Regards,
Holly
Very helpful and good service
Very helpful. They didn’t have the exact replacement part I needed for my water pick, but the online chat told me which alternative part was compatible. I ordered it and it arrived the next day. Very good service.
July 17, 2022
Reply from Waterpik UK Online
Hello Nic,
Thank you for taking the time to write a review.
It's good to hear you were able to get a replacement part that would fit and work with your WaterPik.
We're glad your order arrived safely.
Kind Regards,
Holly
Good
Good, hope there will be an EU online shop to reduce the expensive post service from UK
July 15, 2022
Reply from Waterpik UK Online
Hello Safaa,
Thank you for writing a 5 star review.
Kind Regards,
Holly
Couldn't be more helpful
Couldn't be more helpful. Forgot some essential items but a simple phone call and they all got dispatched in the same package so only one shipping charged.
This is how customer service should (and used to) be.
July 15, 2022
Reply from Waterpik UK Online
Hello Rob,
Thank you for writing a 5 star review.
It's good to hear you had a great experience with us and we're so pleased to hear we could help you with your order.
Kind Regards,
Holly
Easy to order and good updates on the…
Easy to order and good updates on the orders progress for delivery.
July 14, 2022
Reply from Waterpik UK Online
Hello Graham,
Thank you for taking the time to write a review.
It's good to hear you had a positive experience with us and your order arrived safely.
Kind Regards,
Holly
Excellent customer service
Excellent customer service on phone to order. Item arrived very quickly - just when they said it would 👏👏👏
July 14, 2022
Reply from Waterpik UK Online
Hello Norma,
Thank you for taking time to write a 5 star review.
We're pleased to hear you had an excellent experience with us.
Kind Regards,
Holly
Needed a replacement charging lead
Needed a replacement charging lead. Placed order easily, was despatched and with me within two days . Excellent service.
July 13, 2022
Reply from Waterpik UK Online
Hello Andrew,
Thank you for taking the time to write a positive review.
It's good to know your order arrived safely and promptly.
Kind Regards,
Holly
Great step by step communication
Great step by step communication, always buy genuine waterpik products as the cheap versions are never as good.
July 13, 2022
Reply from Waterpik UK Online
Hello Tim,
Thank you for a 5 star review.
It's great to hear you had a good experience with us and you are happy with your products you ordered.
Kind Regards,
Holly
My genuine experience.
My experience with Trustpilot was very a fantastic one. My order was received without much problem.
July 12, 2022
Reply from Waterpik UK Online
Hello Timothy,
Thank you for taking the time to write a 5 star review.
We're pleased to hear you received your order safely and promptly.
Kind Regards,
Holly
To expensive
July 12, 2022
Reply from Waterpik UK Online
Hello William,
We are sorry you are disappointed with the price of our products.
We sell most of our products at the manufacturer's suggested retail price (MSRP). It is the price that the maker of a product recommends for it in customer-facing retail stores.
If you would like to contact the manufacturer then please follow this link: https://churchdwight.com/company/contact-us.aspx
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello,
Thank you for taking the time to write a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly
I was able to talk to someone to…
I was able to talk to someone to confirm what to purchase, the postage cost was ‘sensible’ and the products arrived the next day.
July 8, 2022
Reply from Waterpik UK Online
Hello Helen,
Thank you for your positive comments.
It's good to know we were able to help with your purchase and your order arrived the next day.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello David,
Thank you for writing a review.
It's great to hear you had a good experience with us.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Margaret,
Thank you for writing a positive review.
We're pleased to hear you're enjoying your WaterPik.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Paul,
Thank you for taking the time to write a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hi Janet,
We are very pleased your order arrived with you promptly.
Kind Regards,
Lauren
Ordered a new charging cable which was…
Ordered a new charging cable which was delivered promptly. Very efficient service
July 7, 2022
Reply from Waterpik UK Online
Hi Jackie,
We are glad your order arrived with you quickly.
Kind Regards,
Lauren
Brilliant service
July 5, 2022
Reply from Waterpik UK Online
Hello Paul,
Thank you for taking the time to write a 5 star review.
We're pleased to hear you had a great experience with us.
Kind Regards,
Holly
Got the waterpix cordless unit (roughly…
Got the waterpix cordless unit (roughly 69 euro) in August 2021 from boots. I used it once a week if even for around 20 seconds and lately the battery, power and strength is extremely low on the unit. I would say I would get 4 20 second blasts before it needs charging again (which I put on charge for 4 hours). It has a two year warranty but can't find the box or receipt anywhere. :(
July 4, 2022
Unprompted review
Reply from Waterpik UK Online
Hello Laura,
We are sorry to hear about the issues that occurred with your WaterPik.
We are an independent retailer of WaterPik products so unfortunately we don't deal with the warranty.
Please contact Waterpik Customer Services on: 0333 123 5677 or email them at: assistance.uk@waterpik.com.
Kind Regards,
Holly
Excellent customer service
Excellent customer service. Lauren was very professional and kept me up to date with the order.
July 3, 2022
Reply from Waterpik UK Online
Hi Roz,
I am so pleased you had a positive experience with us. Thank you for the review.
Kind Regards,
Lauren
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