Waterside Press and Arthur Bostrom (Officer Crabrtree) of "Allo, Allo" fame, went above and beyond to send my daughter a signed copy of "Good Moaning France" in time for Christmas. This was arranged a... See more
Company replied
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I bought this book for my dad Ronald for his birthday.He was beyond thrilled by it.Officer Crabtree is his favourite character from one of his favourite shows ‘Allo ‘Allo.He was very happy,especially... See more
Company replied
Wrote 5 times with no reply and never got my book I ordered months ago. Your reply is a blatant lie and I refuse to be slandered when you didn’t do your job until month later. I claimed with PayPal... See more
Company replied
We ordered Frankie Owens' Little Book of Prisons, a short but invaluable primer for those facing incarceration in the British legal system. Copies arrived swiftly.
Company details
Written by the company
Independent publications on criminal justice and penal affairs. We publish chiefly in the fields of crime, legal biography/history, miscarriages of justice, drugs, justice for women, child law, prisons, judicial matters, policing, probation, human rights, racial equality, youth justice, mental health and therapy.
Contact info
Sherfield Gables, Sherfield on Loddon, RG27 0JG, Hook, United Kingdom
- 01256882250
- enquiries@watersidepress.co.uk
- watersidepress.co.uk
4.5
Excellent
44 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Publisher of the Year - I should be!
Waterside is an excellent publisher, attentive to the needs and interests of its contributors, and responsive to its customers. As both, I could not have wished for a better service. Congratulations to all concerned.
October 31, 2024
The book came very quickly!
October 1, 2024
This is my second order through Waterside Press
This is my second order through Waterside Press. Always easy to work with. Shipping with FAST.
July 28, 2024
Great response
July 8, 2024
Very fast service and great value
Very fast service and great value, I couldn't be happier!
May 3, 2024
Prompt service
We ordered Frankie Owens' Little Book of Prisons, a short but invaluable primer for those facing incarceration in the British legal system. Copies arrived swiftly.
April 10, 2024
simple ordering system
the simplicity of placing the order for a specific book, dispatched and it arrived very quickly, faultless service
February 21, 2024
Good service
February 15, 2024
Web site easy to navigate
Web site easy to navigate. Easy to order a book that I wanted. Very competitive price. Arrived on time. Excellent service.
February 14, 2024
Wrote 5 times with no reply and never…
Wrote 5 times with no reply and never got my book I ordered months ago.
Your reply is a blatant lie and I refuse to be slandered when you didn’t do your job until month later. I claimed with PayPal after multiple attempts to contact you months ago and more recently and then only got a response once i filed the claim. You then told me that the author forgot about me and panned it off on him. So, keep your comments, they are worthless to me.
September 29, 2023
Reply from Waterside Press
We are sorry that you did not receive your book, but we find your review harsh and misleading. In early December you opened a PayPal case claiming you had never placed the order. We were easily able to prove this false and PayPal found in our favour. Then over the New Year closure we received two emails from you chasing the order, nothing beforehand (we assumed you had already received it). Before we could reply, you opened a new PayPal claim (this time for an order not received). If you had done this initially - rather than claim you had never placed the order in the first place - the issue would have been resolved immediately. As per your request, we refunded your order via PayPal. Your order was for a signed personalised copy, a very popular order from our website. Something went wrong and the author did not send you your copy - this is the explanation, not shirking. We do not stock signed copies for this author - he signs them each time and personalises them as requested. We can only state the facts as we see them. Being humans we sometimes make mistakes, for which we can only apologise. We do wish you well.
Book arrived on time
Book arrived on time and Waterside kept me informed about its progress throughout.
The book was a good price too!
September 18, 2023
Great customer service
August 3, 2023
Reply from Waterside Press
That's always good isn't it - thanks for sharing your experience.
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