Watersports Outlet AU Reviews 308

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered a swimming wetsuit. When it arrived, it was clear that it was mis-labelled as a Large when it appeared to be a Small. I then sent the suit back with an explanation of the issue and a request... See more

Rated 5 out of 5 stars

No supplier in Australia could get me the Red Gill OS2 Salopettes. You guys delivered from the UK for just AUD $14.95 inside two weeks which is phenomenal! I’m overseas and not home to collect them b... See more

Company replied

Rated 5 out of 5 stars

Order Musto BR2 Jacket 2.0 online arrived within the week from the UK to North Queensland Australia. Contacted staff to confirm Jacket was not in stock in Australia and would come from UK and they ga... See more

Rated 5 out of 5 stars

The Watersports Outlet website was easy to navigate, and there is a great range of products. I have purchased a number of products which have been excellent. I have recommended this site to friends wh... See more

Company details

  1. Surf Shop
  2. Canoe and Kayak Store
  3. Sailing Store
  4. Sportswear Store

Information provided by various external sources

Buy affordable wetsuits for men, women & kids with fast, free delivery and 60 day returns. Europe's largest stockist of wetsuits, & other watersports equipment shipping worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

308 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great products and efficient service.

The Watersports Outlet website was easy to navigate, and there is a great range of products. I have purchased a number of products which have been excellent. I have recommended this site to friends who have since purchased your products. The company provides efficient service and straightforward returns if needed. It was also a pleasure to deal with your email contact support group. Thankyou.

May 3, 2023
Rated 3 out of 5 stars

The delivery was tardy

The delivery was tardy, one had the impression that the stock was within an australian warehouse but it seems that the articles were imported into Aus and that would be okay except for the misrepresentation of three to five days delivery. I ordered the articles with an event in mind which I missed the support of the said articles in. I have them now but that was not the aim.

March 22, 2023
Watersports Outlet AU logo

Reply from Watersports Outlet AU

Thank you for your feedback.

We are sorry to hear that your delivery did not arrive within the expected 3-5 working days.

We appreciate you bringing this to our attention, and we will pass on your comments to our UPS account managers for review to ensure that improvements can be made.

We hope that you are pleased with your order. We look forward to welcoming you back again soon.

Kind regards,
Team WSO

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