Watersports Outlet AU Reviews 308

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I ordered a swimming wetsuit. When it arrived, it was clear that it was mis-labelled as a Large when it appeared to be a Small. I then sent the suit back with an explanation of the issue and a request... See more

Rated 5 out of 5 stars

No supplier in Australia could get me the Red Gill OS2 Salopettes. You guys delivered from the UK for just AUD $14.95 inside two weeks which is phenomenal! I’m overseas and not home to collect them b... See more

Company replied

Rated 5 out of 5 stars

Order Musto BR2 Jacket 2.0 online arrived within the week from the UK to North Queensland Australia. Contacted staff to confirm Jacket was not in stock in Australia and would come from UK and they ga... See more

Rated 5 out of 5 stars

The Watersports Outlet website was easy to navigate, and there is a great range of products. I have purchased a number of products which have been excellent. I have recommended this site to friends wh... See more

Company details

  1. Surf Shop
  2. Canoe and Kayak Store
  3. Sailing Store
  4. Sportswear Store

Information provided by various external sources

Buy affordable wetsuits for men, women & kids with fast, free delivery and 60 day returns. Europe's largest stockist of wetsuits, & other watersports equipment shipping worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

308 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Still waiting for UPS to deliver

Still waiting for UPS to deliver. First date given was 21st November, then 25th, now waiting for another date that they haven’t determined yet !
Give these delivery services a miss. While Australia Post isn’t perfect, they keep me informed and I can pick up from the Post Office if need be.

November 28, 2022
Unprompted review
Watersports Outlet AU logo

Reply from Watersports Outlet AU

Thank you for your feedback,

We're really sorry to see there has been a delay with your delivery, this is most certainly not the level of service we usually see from UPS.

We have raised an investigation with our couriers, and I have followed up with you directly.

I hope to resolve this quickly for you and if you do need anything in the meantime please do not hesitate to get in touch.

Kind regards,

Team WSO

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Carmela. Product I ordered was not in stock in the Australian distribution centre and my order was canceled. After contacting customer service, the product was shipped from the UK with UPS and arrived within a week! Thanks WO!

November 18, 2022
Unprompted review
Rated 5 out of 5 stars

I made a quick & easy transaction

I made a quick & easy transaction with you. Found what I wanted & it was sent very quickly.

Package arrived in great condition & was packed well.

I'll definitely shop with them again if I need any other gear

October 17, 2022

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