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Waterstone Legal Reviews 

131
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the legal staff for being exceptionally helpful, professional, and responsive during property purchases and other complex transactions. Customers deeply appreciate the clear communication, expert guidance, and swift response times that consistently make stressful legal processes feel smooth, simple, and entirely manageable. Some reviewers were not happy with communication gaps, mentioning prolonged unresponsiveness, frustrating delays during staff handovers, or slow overall progress on their active cases. A few consumers also noted deep frustration when dealing with unexpected transaction hurdles, administrative confusion, or avoidable setbacks caused by a temporary lack of direct support.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, patience, and clear... See more

Service

Consumers find service to be positive, highlighting prompt, courteous, and efficient experiences throughout... See more

Response time

Users describe positive interactions with response time, highlighting that communication is prompt and... See more

Customer service

Clients share positive opinions on customer service, highlighting exceptional care and professionalism... See more

User experience

Customers report positive experiences with user experience, highlighting a quick, smooth, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr. Hasan handled my recent auction property purchase, and I couldn’t be more pleased with his service. He was extremely professional throughout the process and dealt with everything promptly and effi... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a family home through Waterstones legal. MR. HASAN ,The solicitor I worked with is such an accomplished person with great professional expertise who made my whole purchase journey... See more

Company replied

Rated 5 out of 5 stars

We have just completed on the sale and purchase of a new build property. Conveyancing solicitors Nitesh Rewatkar and Honey Shakeri made the whole process seam free. Always courteous and efficient.... See more

Company replied

Rated 5 out of 5 stars

Nitti was really amazing since day one. She was fully responsive and helpful explaining all the details in every step made onwards completing the purchase. It was an apartment purchase so lease was in... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Immigration Attorney
  6. Real Estate Attorney

Written by the company

As the best law firm in London, Waterstone Legal is committed to providing the highest standard of service. Our certifications showcase our dedication to professionalism. We will always continue to strive to be better than yesterday developing and innovating our services whilst remaining committed to our timeless values of accessibility and fair practices.

Fixed Fees. Full Transparency. Zero Surprises.

Your case, your budget, your peace of mind — all at a fixed fee.

Your case, your budget, your peace of mind — all at a fixed fee.
● Guaranteed fixed fee — no hourly billing. ● All costs disclosed upfront before you proceed. ● No hidden charges. No last-minute surprises. ● Complete transparency from start to finish.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

131 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(131)

130 reviews in the last 12 months

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Rated 4 out of 5 stars

Najiya (+Hredi)

Najiya (+Hredi) handled my relatively simple property sale in January 2026 in a straightforward and competent manner and remained contactable throughout the process.
The price quoted was competitive with no nasty surprises on completion.
Does what it says on the tin!
I would use again and recommend.

January 29, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your wonderful feedback! We’re so glad to hear that Najiya and Hredi made a positive impact on your experience. We’ll be sure to pass on your kind words — they’ll really appreciate it!

Rated 5 out of 5 stars

Excellent service 5*

We have had excellent service from Nitesh Rewatkar- positive and speedy responses which is so helpful in a property transaction. This was a first time buyer transaction for my son and the smooth transaction really helped take all the normal stress out of buying a property. Thanks Nitesh and would definitely recommend.

March 13, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your review! We really appreciate your support and are glad we could assist you. If you ever need help again in the future, we’d be more than happy to support you.

Rated 5 out of 5 stars

excellent conveyancing solicitors

My property sale has just completed and I'd like to thank Najiya Karim for her expertise throughout. Courteous and knowledgable, the process was seamless. I'd particularly like to mention the ease with which I was able to contact her when I needed to speak directly, something that has been very different when I have used other solicitors. I'll certainly be using them again. They are also very competitively priced. Would definitely recommend

March 12, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your feedback — we really appreciate you taking the time to share your experience. If there’s anything we could have done better, we’d love to hear from you so we can continue to improve our service.

Rated 5 out of 5 stars

Hredi Chhabria handled our case when…

Hredi Chhabria handled our case when buying our first home, and we are very grateful for her hard work and commitment throughout the process. She was consistently diligent and ensured that no detail was overlooked. Hredi was excellent in every aspect of the transaction, explaining things clearly, and returned calls promptly, which gave us great confidence during what can often be a stressful process. We would highly recommend Waterstone Legal to anyone buying a property.

March 12, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. This is certainly not the level of service we aim to provide. We would really appreciate the opportunity to look into this further — please feel free to contact us directly so we can assist and resolve any concerns.

Rated 5 out of 5 stars

Nitesh was fantastic

Nitesh was fantastic, we left him to it and he delivered in a matter of weeks. Highly recommended. Communication all the way through was spot on :)

March 12, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your kind feedback! We’re so pleased to hear that you felt well-informed and supported throughout the process — clear communication is something we truly prioritise. It was a pleasure assisting you, and we’re always here if you need us again in the future.

Rated 5 out of 5 stars

House sale and purchase

We have just completed on the sale and purchase of a new build property. Conveyancing solicitors Nitesh Rewatkar and Honey Shakeri made the whole process seam free. Always courteous and efficient. Every enquiry was responded to in a timely and courteous manner. Also their fees were very favourable.
We would highly recommend Waterstones.

March 10, 2026
Unprompted review
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Reply from Waterstone Legal

We truly value your review and are glad our team could assist you smoothly. Thank you for placing your trust in Waterstone Legal.

Rated 5 out of 5 stars

Amazing Honey Shakeri

I had a really positive experience working with Honey Shakeri of Waterstone Legal while securing my mortgage. From start to finish, she’s incredibly helpful, professional, and easy to deal with.

Buying a property and arranging a mortgage can be quite stressful, but she made the whole process feel much smoother. Honey explained everything clearly, kept me updated along the way, and were always quick to respond whenever I had questions.

What I appreciated most was how approachable and supportive she was throughout. It really felt like she cared about making sure everything went well and that I understood each step of the process.

Thanks to Honey, everything was completed successfully and with far less stress than I expected. I’m very grateful for her support and would happily recommend her and Waterstone Legal to anyone looking for a reliable and friendly solicitor.

January 16, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your kind feedback. We’re pleased to hear you had a positive experience and appreciate you taking the time to share your review.

Rated 5 out of 5 stars

Competitive price, great service.

Nitesh Rewatkar handled our sale and purchase in February 2026. He was excellent in every aspect always happy to explain anything, returned calls in good time and gave good advice if needed. I would not hesitate to recommend Waterstone Legal and Nitesh and will be using again if necessary.

February 27, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your kind feedback. We’re pleased to hear you had a positive experience and appreciate you taking the time to share your review.

Rated 5 out of 5 stars

Great experience

Hredi was great at keeping us informed at every stage of the process. She was clear, competent and it was great to have her on the transaction. Thank you very much Hredi and the WS legal team!

March 3, 2026
Unprompted review
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Reply from Waterstone Legal

We truly value your review and are glad our team could assist you smoothly. Thank you for placing your trust in Waterstone Legal.

Rated 5 out of 5 stars

Thank you, Honey!

Really excellent experience with Waterstone Legal for buying our first property. Honey was responsive, knowledgable and patient with all our first-time buyer questions. We really felt like we were in safe hands during the whole process, and the company went above and beyond for us when we had issues with our rental (thank you Jasmine). The app/online portal made the process much more clear and it was really helpful to be able to see the steps. We are so thankful we went with Waterstone Legal and would recommend them to anyone. Thank you again Honey!!!

February 27, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your comments. It’s great to know you were satisfied with our service, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

I have been very impressed with…

I have been very impressed with Waterstones and want to thank Fiza Ahmed for all the help and support we were given during the sale of our property. It was so easy especially when one party lives in France. I highly recommend Waterstones, job well
done! Thank you.

February 20, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words. This means a lot to us.

Rated 5 out of 5 stars

Thank you Honey

Just wanted to say a massive thank you to Honey Shakeri especially for her incredible support throughout the sale and purchase of my home 🏠💚. My chain was particularly long, difficult, and super stressful at times, but her expertise, guidance, and patience made a particularly stressful process so much easier. I highly recommend her to anyone looking for a conveyancing solicitor – top-notch service! 🙌 Thank you Honey 🙏🏻

February 18, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words and recommendation. We’re delighted to hear that Honey was able to support you throughout your matter and make the process smooth and reassuring. Your feedback truly means a lot to us, and we’re grateful you chose Waterstone Legal.

Rated 5 out of 5 stars

I have used waterstone for cosurvaying

I have used waterstone for cosurvaying. My case was dealt by Honey Shakeri. It was a nice pleaser to deal with her. Everything went very smooth and she kept me updated in every stage. I will use ther services again if i need them in the future.

January 9, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words — you just made our day!

Rated 5 out of 5 stars

Outstanding work done

Outstanding work done ! On time for my completion even though we had hurdles from start to finish .
Hredi was amazing and I would recommend Waterstone legal every time .

February 6, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you for your feedback. We are glad you found our team supportive and helpful.

Rated 2 out of 5 stars

OK but wouldn't recommend

Waterstone Legal got the job done but I would not use them again.
There were a few issues during the transaction which caused me anxiety and my allocated solicitor was on leave and assured me there would be cover while they were away and gave me the name. However the covering solicitor didn't contact me, didn't follow up when I had been told they would and were aggressive when I chased them.
The office phone was frequently not answered and when I escalated to a senior partner, I was promised it would be dealt with and he would call me back. He didn't despite me chasing multiple times. My original solicitor then returned from leave and picked the case up again. I asked 3 times to make a formal complaint and after a couple of months and lots of chasing they said there wasn't an issue as I hadn't lost out or delayed the transaction.
It wasn't the work that they did on the transaction that was the issue, it was the disregard they had for me as a buyer and how unbelievably rude they were when I questioned why they hadn't taken the agreed actions when my solictor was on leave.

October 21, 2025
Unprompted review
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Reply from Waterstone Legal

Dear Shamman,

Thank you for sharing your feedback.

Unfortunately, there is not enough information to locate the file.

Please email s.ali@wslegal.co.uk (FAO S. Ali) with: the property address, the matter reference (if known), your full name, your phone number and email address, the name of your solicitor, the name of the person who was meant to cover during leave, the main issues and the dates (even approximate), copies or screenshots of relevant emails/messages (including any escalation), the dates you asked to make a formal complaint and any replies, and what outcome you want. We will review the same and provide you with formal response.

Kind regards,

Waterstone Legal

Rated 5 out of 5 stars

5 Star and more!

I had an excellent experience working with Nithi at Waterstone Legal throughout my house purchase. From start to finish, her professionalism was outstanding, and she made the entire process feel smooth and well-managed. She was always easy to talk to and consistently encouraged me to ask questions, taking the time to explain everything clearly and patiently.
Her knowledge and expertise were evident at every stage, and she was able to provide clear, confident answers to all of my queries, which gave me great peace of mind. I felt fully supported throughout the process and truly appreciated her approachable and reassuring manner.
I highly recommend Waterstone Legal to others based on my pleasant experience.

January 30, 2026
Unprompted review
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Reply from Waterstone Legal

Thank you so much for your kind words and recommendation. We’re delighted to hear that Nithi was able to support you throughout your house purchase and make the process smooth and reassuring. Your feedback truly means a lot to us, and we’re grateful you chose Waterstone Legal. Wishing you all the very best in your new home!

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