Watt Utilities Reviews 730

Cold calling and trying to claim association with my energy providers. Disgraceful behaviour and will be reporting

I used Watt Utilities (Utility Preference Service) to arrange a business electricity renewal. They claimed they “offer the best rates”, but when I checked other options afterwards, competitors were significantly cheaper and offered more flexible contract periods.

I also don’t think pricing was presented transparently. The “final” price discussion didn’t clearly include VAT, and the broker’s commission is taken as an uplift in the unit rate — meaning the price you pay (and therefore your bills) is higher than it would be without that uplift. This wasn’t made clear enough upfront.

When I contacted them soon after to cancel, I was told the contract “can’t be cancelled” and that “the energy is already bought” even though the renewal start date shown in the paperwork is 28/11/2026. It felt like pressure and spin rather than straightforward advice.

Advice: avoid and choose competitors, or go directly through the energy supplier’s website/sales team.

I had never heard of Watt Utility so I was sceptical. Their agent, Brad, was very patient and found the energy contract that I needed, one with zero standing charge for a small user. I have received the notifications from outgoing and incoming supplier. The energy switch isn't until 5th March but is has gone smoothly so far.

very quick turn around time and best rates available

I have used Watt Utilities now for my previous 3 energy contracts. They are always fantastic. Full of knowledge and advice and always get me the best deal available.
This is the first timeI have dealt with Claire and she has kept up the tradition of her predecessors by handling everything perfectly.

Easy to change tariff. Knowledgeable and efficient

This company needs investigating on a very high level need to be put on news in the country so people are aware how they try to scam people out of thousands of pounds when there not there energy suppliers and threaten 70 year old ladies for money when they've done no work absolute disgusting.

Claire was very positive and easy to deal with.
Very straightforward showing me the rates.
Good experience.

I had a ton of people ringing me about business electric quotes and none of them seemed to think they could make a big difference. Claire then phoned me and had actual numbers which were brilliant. The process was easy, she was great.

Claire Bird has been our point of contact and provided us with an excellent and efficient service during this time of crazy energy prices!

STOP COLD CALLING, have asked nicely on many occasions,

Excellent service from Claire Bird as always. We are extremely busy at the moment as a company and sorting the energy contract out has just been at the bottom of the list. Claire has been extremely patience, helpful and efficient in getting our energy contract sorted for us.

Claire was very helpful as usual setting out the options available to us and all dealt with very smoothly.

Very friendly, professional and efficient service

I considered my last contract to be far too high. The new contract arranged by Kelly is significantly lower which is very good news. I asked for help to estimate my annual costs and change my Direct Debit, she was very professional and very human. A really good experience.

Sammie has been brilliant in supporting us through our energy switch. He was patient, knowledgeable and always on the right side of being in touch at the right time while not being too pushy at all.

He was a pleasure to deal with and I cannot recommend him or Watt Utilities highly enough.

The team were highly professional and for once I didn’t need to chase to get things done.

I strongly recommend working with this company.

Excellent job!!

LeighAnn Duffy has been absolutely fantastic! She has been super helpful and has helped massively with getting us savings on our water and electricity. LeighAnn has been friendly, informative and provided an excellent service! Highly recommend!