Wattle&Wombat Reviews 88

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, beautiful craftsmanship, and aesthetic appeal, often noting their effectiveness and durability in daily use. Many appreciate the shift away from plastic, highlighting the natural and non-toxic aspects of the items. The customer service is frequently described as outstanding, with the staff being helpful, responsive, and proactive in resolving any issues, creating a pleasant and hassle-free experience. However, some customers found certain utensils, like the spaghetti server, ladle, and slotted spoon, to be too thick for practical use, making tasks such as flipping pancakes challenging compared to thinner alternatives. A few people also experienced initial quality issues with some items, such as chopping boards or a chipped ladle, though these were promptly and satisfactorily resolved by the customer service team.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality and... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the quick,... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise individuals like... See more

User experience

Customers had positive experiences with user experience. Many reviewers are impressed with the products,... See more

Based on these reviews

Rated 5 out of 5 stars

We love our Wattle & Wombat set. The utensils are beautifully made and work so well. They also look beautiful in our kitchen. We have referred many friends and family and recommended they buy the set... See more

Rated 5 out of 5 stars

Fabulous customer service, delivery and product! The wooden utensil set is just beautiful. Lovely smooth wood with great thickness handles. They wash up so nice and no stains even after using tomato b... See more

Rated 5 out of 5 stars

I've been concerned for years about using plastic boards and utensils for cooking and when I came across Wattle & Wombat products I finally took the plunge. I purchased the utensils and set of 3 c... See more

Rated 5 out of 5 stars

Firstly, the teak kitchen utensils arrived well packaged and promptly. They appear well-made and sturdy with a good finish on them which I hadn't expected. Each of the 9 implements are useful and good... See more

Rated 3 out of 5 stars

Most of these utensils are very thick and not really useful; spaghetti server, ladle and slotted spoon, I’m looking at you. There are a couple of really great ones that will be on high rotation, but i... See more

Rated 4 out of 5 stars

The wood utensils are very good, and my daughter and I use them all the time. We weren't sure how they would go at first, so we put all our other plastic/silicon to the side where we could still get t... See more

Rated 5 out of 5 stars

I am so thrilled with this gorgeous set of fine crafted utensils. I've been looking to upgrade my sad little mismatched utensil drawer and have had my eye on this set for months. Seeing the quality... See more

Rated 5 out of 5 stars

I’m so glad I chose to buy the wooden utensils from Wattle & Wombat over other cheaper ones, as the quality is incredible, but more importantly, the customer service has been brilliant, quick and f... See more

Rated 5 out of 5 stars

Have had a fantastic experience with wattle and wombat. I have been wanting to move away from plastic utensils for a while now and this was the perfect purchase. Such high quality, easy to clean and t... See more

Rated 5 out of 5 stars

Absolutely love the cutting boards. My stand arrived with a slight issue but the staff immediately organised a replacement. They kept in contact throughout the process with updates. Received the repla... See more

Rated 5 out of 5 stars

Awesome experience with this company. Highly recommend the utensils as I bought the whole range. I love that no bacteria can get into the wood and I love that it’s a family run business that’s AUSTRAL... See more

Rated 5 out of 5 stars

I bought the complete set of cooking utensils. They are just so beautifully made and good sizes. I just love the natural wood.totally recommend this set if anyone is looking to replace the plastic in... See more

Rated 5 out of 5 stars

I've been keen to reduce plastic use in our lives, so have been keeping an eye on utensil alternatives. I chose Wattle&Wombat because they were reasonably priced, looked great, and had great r... See more

Rated 5 out of 5 stars

Beautifully made kitchen utensils that look very stylish in the teak container. Really adds a touch of class to the kitchen. Wattle and Wombat put their customers first and have been courteous and h... See more

Rated 5 out of 5 stars

Extremely happy with my purchase. Olly was amazing and supportive. The boards are solid and great looking. The cooking utensils are well crafted, light and easy to use. Really would recommend purchasi... See more

Rated 5 out of 5 stars

I was unsure swapping to all wood but I must say these products are fantastic. I love the fact they are an independent business and passionate about their products. We bought all the utensils but will... See more

Rated 5 out of 5 stars

Spoke to Olly from Wattle and wombat, one of my utensils were damaged. Service was excellent my utensils were replaced without a problem . The quality of my utensils are amazing the service again... See more

Rated 5 out of 5 stars

I saw Wattle and Wombat, utensils and cutting boards online during their sales. I am so happy with my purchase top quality timber made beautifully loving using my utensils and boards and they look gr... See more

Rated 5 out of 5 stars

The quality of the products is wonderful and they are beautiful to look at and use! Service is great and addressed in a friendly and personalised way. I cannot recommend them and their products highly... See more

Rated 5 out of 5 stars

I was on the hunt for a wooden cutting board, with minimal unnatural glues etc, and wanted Australian company, found these guys, boards arrived and I love them, Had a slight concern with one, and the... See more

Rated 5 out of 5 stars

I got the utensil set and the ceramic jar for them and they are absolutely beautiful. Very well made and lovely to cook with! I would recommend purchasing to anyone looking for teak sets!

Rated 5 out of 5 stars

I recently got my hands on their wooden utensil set and am obsessed! Each piece is crafted so perfectly. I love how thin the spatulas are! They slide under everything so easily. The teakwood is gorg... See more

Rated 5 out of 5 stars

From start to finish W&W have given exemplary customer service even when the original product didn't live up to its reputation. Olly took on board the faults with the products and went above and be... See more

Rated 5 out of 5 stars

Absolutely 💯 satisfied. I had an item not delivered and 1 quick email later and the problem was rectified. Fabulous customer service and gorgeous products. Highly recommend.

Rated 5 out of 5 stars

The company was easy to deal with. Kept me informed of how my order was travelling and time of arrival. Promptly replied to a question I had about one of my deliveries.Quality and looks of the produc... See more

Rated 5 out of 5 stars

I found the online site easy to navigate and the advert and the actual product look as they should. The delivery was also very prompt. The utensils look and feel great and are also nice to use. I al... See more

Rated 5 out of 5 stars

I'd give these guys 10 stars out of 5 if I could, a pleasure to deal with, awesome service and a cracking product. Would absolutely recommend, brilliant.

Rated 5 out of 5 stars

We purchased an Acacia medium size cutting board. When this arrived unfortunately due to being real timber it had a knot running lengthwise which opened up. We contacted the company and supplied... See more

Rated 5 out of 5 stars

Great product, great service and amazing communication from the company. I love my new, safe set of utensils

Rated 5 out of 5 stars

Love my new utensils! They look perfect in my kitchen, great to use. Amazing customer service from Olly!! What a lovely human!

Rated 5 out of 5 stars

Absolutely love our kitchen set . It looks and feels lovely and the smell of smokey wood is so nice. Will definitely get more things down the track .

Rated 5 out of 5 stars

Not only are the Wattle & Wombat products amazing (both beautiful and functional) but the customer service is exceptional. Olly was amazing to deal with and I look forward to cooking beautiful meals w... See more

Rated 5 out of 5 stars

This Aussie company is an excellent example of you get what you pay for. Not only are the products excellent, the customer service is all class that can’t be faulted. Prompt response to my enquiries a... See more

Rated 5 out of 5 stars

My kitchen set of teak utensils are absolutely stunning. I'm determined to use them but just admiring them for now is enough. They look so good in my kitchen. Easy to purchase and 5-star service fro... See more

Rated 5 out of 5 stars

Theses utensils are beautiful and a pleasure to use. I needed help from the company with a replacement ladle and their response was immediate and extremely helpful, making the process stress free. I a... See more

Rated 5 out of 5 stars

Love the new teak utensils which replaced my entire old black plastic set. They’re awesome. Nice to hold and easy to clean. My experience extended to the teak chopping board splitting across the handl... See more

Rated 5 out of 5 stars

Customer Service, in particular Olly, was amazing. I had some issues with my order & Olly took care of it with generosity & genuine care. And my utensils are beautiful and exactly what I was looking f... See more

Rated 5 out of 5 stars

Response time re order queries from the team was exceptional. A minor hiccup with my order was sorted promptly and without any hassle. Love the products in my kitchen. I’m so happy to ditch the plasti... See more

Rated 5 out of 5 stars

Ordering was easy and delivery was as expected. The utensils are amazing to use and they look fabulous on my bench. The Teak is really smooth with no smell or residue. Highly recommended.

Rated 5 out of 5 stars

This is such a beautiful product, was so happy when I unwrapped my delivery. I ordered the utensils set for my birthday and it really did not disappoint. Not to sound outrageously fake, because this i... See more

Rated 5 out of 5 stars

We are slowly making the switch in our house to low tox products. I found Wattle and Wombat, an Australian owned and operated company. I purchased the Teak wood 9 set of kitchen utensils. These... See more

Rated 5 out of 5 stars

Great products: functional, attractive and non-toxic! Great service too: when a delivery went astray (not the fault of W&W) they immediately helped me out with a replacement.

Rated 5 out of 5 stars

I purchased the whole kitchen reset bundle back in February and I’m obsessed, looking at purchasing another set to go in my car for when we go camping. ❤️❤️ The cleaning set is great, easy to re-oil a... See more

Rated 5 out of 5 stars

Product is as pictured and described. The true star of the company though, is the customer service. 10/10, responsive, fair and very generous. Will purchase again!

Rated 5 out of 5 stars

I’m really happy with the utensil set I purchased. The finish is very high quality and they are really lovely to use. I’d searched stores prior to my purchase but found what they offered to have a ve... See more

Rated 5 out of 5 stars

Having placed and received an order, I got an email asking about the experience and the product and i gave some honest feedback thinking it would go no further, by they should know. Not only did they... See more

Rated 5 out of 5 stars

Olly has been a star with his help when a ladle arrived with a chip. He sent a replacement without any issues. I love the product and using the utensils in my pans has been a dream. I would not ret... See more

Rated 5 out of 5 stars

It was so satisfying to throw my plastic utensils in the bin and know that it was the last time I’d add utensils to landfill. These wooden ones are so beautiful and functional.


Company details

Written by the company

Wattle & Wombat is an Australian kitchenware brand supplying Aussies with carefully selected, non-toxic kitchen essentials designed to last. We focus on natural materials like solid timber and simple, functional tools that make it easier to move away from plastic and questionable coatings in the kitchen. From utensils and boards to everyday accessories and care items, our goal is to offer a cleaner, more considered kitchen setup with quality you can feel good about. We’re a husband-and-wife small family business, and our mission is to help bring Aussie kitchens into 2026 with healthier, more mindful everyday tools.


Contact info

4.8

Excellent

TrustScore 5 out of 5

88 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Simply awesome

Bought my very first Teakwood set last month and the best decision I’ve ever made. It’s so smooth in the hands and gentle on the cookware surfaces, haven’t left any scratches. It is just great. I just went and bought my daughter a set as well. If you haven’t got yours yet, do yourself a favour and go buy it. The customer service is also top notch.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

I picked up the 9-piece teak utensil…

I picked up the 9-piece teak utensil set, the holder, tongs, and boards and I'm so glad I did!

The craftsmanship is really impressive. Everything just feels solid and well-made. They look absolutely beautiful on the bench too!

I have been slowly but surely removing as much plastic from my house as possible so that's the main reason I bought Wattle & Wombat and they've made that really easy. They clean up well and don't hold onto smells or stains. Highly recommend to anyone looking to ditch the plastic in their kitchen!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Products

The products from Wattle and Wombat are truly a beautiful addition to my kitchen and have made cooking that much more enjoyable knowing there is no microplastics getting into my food. They are stylish, aesthetic and practical and well worth the investment. The customer service is outstanding and knowing there's a small business team that truly cares and are passionate about what they are selling is comforting and well worth supporting.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Misleading marketing, chemical smell, and no customer service

Ordered a wooden utensil set after being drawn in by the eco-friendly, plastic-free branding, but the reality was very different. The products arrived smelling strongly of chemicals, which is ironic given the whole premise of the brand is about removing toxins from your kitchen.

After some digging, the utensils appear to be sourced directly from China with no real transparency about this. The "50% off" sale they advertise has been running for months, which is a classic fake discount tactic designed to create urgency that isn't real.

To top it off, when I tried to return the product for a refund, customer service was essentially non-existent. No response, no help, no resolution.

If you're looking for genuinely eco-friendly kitchenware from a brand that stands behind its products, I'd look elsewhere. This one doesn't live up to its own messaging.

March 11, 2026
Unprompted review
Wattle&Wombat logo

Reply from Wattle&Wombat

Hey Jessi, so sorry to hear this, and we really appreciate you taking the time to share your experience.

Just to clarify, the smell you’re describing is not from chemicals. Our utensils are made from natural teak timber, and what you’re likely noticing is the natural tannins along with a slight scent from the laser-cut edges. It’s completely normal, non-toxic, and something we have come across before. Our teak utensils are made in Indonesia, where teak is grown and crafted on a commercial scale by our trusted production partners, and we’re always happy to guide customers through simple ways to reduce that natural timber smell quickly.

We also want to sincerely apologise if you felt ignored. We take a lot of pride in our customer service and, as you can see from many of the other reviews here on Trustpilot, quick and attentive support is something we are known for. We do not usually miss emails, simply because we care so much about making sure our customers are looked after. At the moment, we have not been able to find an order or email that matches your name, which makes it difficult for us to investigate what may have happened here.

If you reach out to us at hi@wattlewombat.com.au, we will absolutely honour our 30-day money-back guarantee and organise a full refund for you, no questions asked.

In terms of our promotions, our 50% offer is something we bring back across different campaigns and events such as Easter, Australia Day, and Afterpay Day. Outside of those promotional periods, our pricing returns to normal.

We’d genuinely love the chance to sort this out properly for you.

Rated 5 out of 5 stars

Amazing quality kitchenware.

I’ve been eyeing off Wattle & Wombat for ages, and wanting to switch to wood instead of silicon. I finally made the switch and I’m so impressed. My order arrived quickly, undamaged and beautifully packed. All the utensils and chopping boards are well made and look just amazing on the kitchen counter. After just one day, I’ve used most of the items and they have cleaned up easily. Thank you Wattle & Wombat for such a beautiful upgrade to our kitchen and future health.👩‍🌾💖

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Obsessed 😍

I purchased the whole kitchen reset bundle back in February and I’m obsessed, looking at purchasing another set to go in my car for when we go camping. ❤️❤️ The cleaning set is great, easy to re-oil and back to looking fab in no time. Definitely my most used items in my kitchen.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Products are fantastic

Products are fantastic, customer service quick and responsive. Can’t fault anything so will keep buying their products! Jess

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Awesome products. Great Customer Service!!!!!

Ordering was simple. Items were delivered promptly and look great.
Unfortunately one chopping board was damaged in transit, but Olly at W&W provided excellent customer service and immediately shipped a replacement at no charge.
The utensils and boards look fantastic in the kitchen and are a great feature to talk about.
The best thing? No more plastics getting into the food we eat. Love it!!!!!

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

My daughter and I have purchased a few…

My daughter and I have purchased a few sets of boards and utensils
So far the boards have been fabulous
I have yet to receive the utensils ana more boards for my Daughter In Law , but my daughter has them and loves them as we are all health conscious with eliminating plastics out of our home
Any smells on the board are easily cleaned with bicarbonate ,salt and vinegar . When dry we chose fractionated coconut oil to rub on the board
Recommend these products

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful product, wonderful service!

I bought the whole set. They look and feel wonderful. I did have a little issue, but the communication was quick and it was resolved easily with a personal touch. Very happy customer.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great Product and customer service

Olly has been a star with his help when a ladle arrived with a chip. He sent a replacement without any issues. I love the product and using the utensils in my pans has been a dream. I would not return to using the stainless steel spoons etc that I have. I'll be buying more to complete my collection. Thankyou

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Supporting Australian small businesses 🇦🇺

Fabulous customer service, delivery and product! The wooden utensil set is just beautiful. Lovely smooth wood with great thickness handles. They wash up so nice and no stains even after using tomato bases or heavy turmeric spices. A+ for an Aussie company helping to free toxins from our everyday cooking. Highly recommend and very Happy 😊

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Aussie Company with wooden cutting, no nasties

I was on the hunt for a wooden cutting board, with minimal unnatural glues etc, and wanted Australian company, found these guys, boards arrived and I love them, Had a slight concern with one, and the customer service was so helpful to help me rectify and guide me. They went over and above, I love supporting Aussie small business, and the team have been fantastic thank you

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

A really practical, well-made set

I recently purchased the utensil set from Wattle & Wombat and have been really impressed. The quality of the teakwood is beautiful and feels solid and durable in hand. I love that they’re completely non-toxic and plastic-free, especially when cooking for my family.

They’re gentle on my non-stick pans, easy to clean, and don’t hold onto smells or stains. Plus, the set covers everything I need day to day, so I’m not constantly reaching for different tools.

Overall, a really practical and well-made set that looks great in the kitchen too.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

utensils

I was born in Singapore and value the intrigity of teak wood. The craftsmanship is exquisite and have used my first wooden teak utensil to cook with. It brings back memories of my days living in Singapore. Congratulations to Wattle&Wombat, Australia.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Wooden Utensils

Our whole family absolutely love our new wooden utensils. They are the perfect new addition. They look great and are very sturdy. I highly recommend this company. Fantastic customer service and fast delivery times. Will be coming back for more.

April 1, 2026
Unprompted review

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