Product, price and deliveryservice is ok. About the administration I have a small remarque. If you made an error in your VAT number products are delivered as it was for a private person without any q... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Products available on the website at a really good price. Delivery is fast and reliable. Communication is great. I am perfectly satisfied with the service.
The WORST Experience I’ve ever had with online shopping!!! I ordered a fishing rod on April 10th, it was shipped on April 19th with estimated delivery on April 29th! Today is June 6th, Trade i... See more
Company replied
As usual nice snd easy. However country of ordering should be fixed to log in permanent location, not to actual location. And changed only when required. Otherwise I order in Greece, send to Poland an... See more
Company replied
Company details
Written by the company
Waveinn is the online destination for fishing and boating enthusiasts, with a wide range of clothes, accessories, gear and electronics. Waveinn’s expert team is able to provide the customer with personalised advice, ensuring that they get exactly what they need. Waveinn has great deals on fishing rods, tackles and many other fishing accessories, and also stocks a wide range of products for boat operators including safety accessories, nautical parts and marine electronics. Beginners and professionals will find what they need at Waveinn, one of the 18 stores specialized in sports within the Tradeinn group, with over 2.500.000 legitimate products in a HQ storage of 30.000m2 and over 10.500 trusted brands available. We rely on the opinion of more than 20 million customers who have trusted us and bought in a totally secure way!
Contact info
C. Pirineus 9, 17460, Celrà, Spain
- +34932 20 00 89
- support@tradeinn.com
- waveinn.com
3.8
Great
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
100 % smooth!
September 24, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Parts arrived in good time exactly as…
Parts arrived in good time exactly as ordered. Thank you.
September 19, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
No actual support for lost parcel
My package is now almost 3 weeks overdue and Waveinn are doing nothing except fobbing me off. Tracking info from GLS has not been updated in 10 days.
I will NEVER use Waveinn or GLS again.
September 22, 2025
Unprompted review
Reply from Waveinn
Hello Declan,
We are very sorry to hear that our service did not meet your expectations.
Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.
INCIDENCIA TRANSPORTE - (2025-09-23 10:03:56)
We have also taken your comments into account
and have forwarded them to the appropriate department to continue improving and enhancing the quality of our services.
We apologize for the inconvenience and any related issues.
If you need further information or assistance, please contact our customer service team at support@tradeinn.com.
Best regards.
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
utterly useless company
I brought a Penn Africa rod from waveinn, i was surprised when the rod turned up in a flimsy carboard box, it was no surprise when i carefully unpacked the rod and found the liner of the largest guide shattered.
Then the problems really started, i tried to get in touch via waveinn but all i got was an automated system asking me to use the "My Account" and raise a claim. i have raised two tickets through "My Account" but still no contact from Waveinn.
i tried using the chat bot numerous times, i was told by "Hazel" i would recieve a email when the chat window closed, when the email arrived it guided me to the "my Account" section again and asked me to up load the photos i had previously done twice.
i have now requested a refund and brought the rod from a UK outlet.
Never have i encountered such a shambolic contact system as this and such poor packaging on a fragile item.
I will never shop with Waveinn again
September 17, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
AVOID
Claimed one of two items ordered was out of stock and automated email said to delete the item from the order, or select another item. I attempted to do both. No delete button, and no way to select an acceptable alternative item. Messaged "customer service" a dozen times being told the same thing, then that it was too late to change an item, then received another email directing me to change the item or cancel the backordered item. Still not possible to do either. Requested cancellation (pending response again) and will file claim with credit card company if not resolved. This company is a mess and their customer service is incompetent.
Their response below illustrates their incompetence in basic communication.
September 14, 2025
Unprompted review
Reply from Waveinn
Hello Adam,
We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience.
If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.
Thank you very much.
Fast delivery and value for money
Fast delivery and value for money
September 12, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Scam
I bought a fishing reel on Waveinn that had only positive reviews – but in reality it turned out to be poor quality. Go to the trash after 6 days of fishing, and the costs of sending it back for a claim almost equal its value
Order nr 58778406
When I tried to publish my own honest review, it was rejected and never appeared online. This shows that Waveinn/Tradeinn filters out negative feedback, creating a misleading picture for customers.
The company replied with a generic “please provide your order number” message, but completely ignored my main point – the lack of transparency and the blocking of critical reviews.
⚠️ Be careful – what you see on their site and on Trustpilot may not reflect the real customer experience.
September 14, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Fast shipping from abroad
Fast shipping from abroad, straight to my preferred package delivery point.
September 9, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Efficient dispatch and timely delivery.
September 13, 2025
Unprompted review
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
This is a difficult one … the item was…
This is a difficult one … the item was new, in excellent condition and a good price …. However it wasn’t clear that the item was coming from Spain and the Royal Mail 48 hour delivery was a joke …. It took two weeks to arrive and as such the boat was unusable for this period …. not going to order from them again!
September 12, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Do not trust this company
This is second time when I bought from Waveinn on-line and I was deceived. When I did place an order on Waveinn page rod was in stock, I was happy. After few days received letter from customer service (we are waiting when item arrive in our warehouse, but we do not know when). Completely discussing company. I lost my passion and canceled my order. Do not trust this company. My opinion their laundering money.
September 12, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Late delivery
Late delivery, product still hasn't arrived.. no updates on tracking website.. very very bad service.
Will not be using these again!
September 4, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are very sorry that you found our service below your expectations.
In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.
Please apologize for any inconvenience.
Regards
Don't advertise as in stock when its not
Seeing as I cannot reply to your message ill do it through review, how can I choose who delivers the item seeing as yous yourself havent received it from where yous are trying to source it from ??
Also yous now stat on my order
(Ready for shipment on 06-10-2025)
Its already 23 days gone by on a 3-5day delivery that yous claimed on purchase date
It is now the 14th sept and still not received, so looks like the date gonna be extended again. This is now 21 days for a 3-5 day delivery that they stated on purchase and its still shown they havent got it yet themselfs
Ordered a fishing rod on the 24th august showing in stock, est delivery 28th Aug to 1st set, it changed to the 2nd sept to 7th sept and its changed again to 8thsept to 14th sept lol its aswell I ended up buying a 2nd hand one on marketplace or id be the only one showing up on our trip with no rod.
Don't advertise as in stock when after purchase yous try to source it else where
September 3, 2025
Unprompted review
Reply from Waveinn
Dear Chad,
We are very sorry that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or because our inventory levels are based on those of our suppliers.
In this case, we can unfortunately only provide our customers with the delivery times provided by them (our suppliers): 2025-10-06
Remember that you can change your order, add items, or cancel your order at any time from your account if you no longer wish to wait for a product.
In fact, you will receive an email with the carrier's tracking number and invoice as soon as your order leaves our premises.
We have taken your comments into account and forwarded them to the relevant department to continuously improve and initiate measures to improve the quality of our services.
Please accept our sincerest apologies for any inconvenience.
Kind regards,
1 Star doesn’t even do it justice
1 Star doesn’t even do it justice, my delivery was late never showed up it said they had delivered it there was no information other than that I said I hadn’t received it and they said our 7 days ago claim period has expired so we won’t help you and now I’m still waiting for my item to be delivered and not expecting it to arrive
September 3, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
Slow deliveries.
Ordered shimano Basstera fishing rod 3 weeks ago and still hasn’t arrived even tho advertised as a couple days delivery. Has this order even been dispatched yet?
It is now 16th of September and still no item. Total scam website do not order!!
September 2, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.
However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.
Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Regards
My order has more than a week delay and…
My order has more than a week delay and I received no communication from Waveinn or SEUR the deliver company. I am in the dark but my money was taken immediately.
August 27, 2025
Unprompted review
Reply from Waveinn
Hello,
We are very sorry to hear that our service did not meet your expectations.
Therefore, we have reviewed your case, the shipping company in charge has already been informed, and they are investigating.
We have also taken your comments into account
and have forwarded them to the appropriate department to continue improving and enhancing the quality of our services.
We apologize for the inconvenience and any related issues.
If you need further information or assistance, please contact our customer service team at support@tradeinn.com.
Best regards.
Fictional stock levels and delivery times
Do not believe any ‘delivery times’ advertised on their shopping channel. They are complete fiction. This company give the impression that everything is in stock and ready for prompt delivery. The reality is that nothing is in stock and they retrospectively try to source product from across Europe with huge delays in supply. Strongly recommend you go to a reputable supplier and avoid this one!
August 25, 2025
Unprompted review
Reply from Waveinn
Good morning,
We are very sorry that you rated our service as not meeting your expectations.
We are working hard to continually improve our service. However, occasionally, delivery bottlenecks may occur due to duplicate orders and real-time inventory management, or because our inventory levels are based on those of our suppliers.
In this case, we can unfortunately only provide our customers with the delivery times provided by them (our suppliers).
Remember that you can change your order, add items, or cancel your order at any time from your account if you no longer wish to wait for a product.
Otherwise, you will receive an email with the carrier's tracking number and invoice as soon as your order leaves our premises.
Your item was delivered on 26-08-2025.
We have taken your comments into account and forwarded them to the relevant department to continuously improve and initiate measures to improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Reply from Waveinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.