Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with my vpn and also problems connecting to microsoft teams and emails. Kiran was brilliant, patient and very clear in her instructions to help resolve the issue. Benedict Oligbo (Mark w... See more
Company replied
Toby Palmer and Dylan Millinger have both been fantastic supporting my IT needs via the Wavenet helpdesk. Dealing with issues remotely, with speed and understanding. Sam Besant continues to provide... See more
Company replied
Adil has been very helpful throughout the entire process of moving offices, and helping with adjustments to our contract. Responses times are very good, too.
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Service Provider
- Phone and Internet Service
Written by the company
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Contact info
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, United Kingdom
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great response time and service.
August 4, 2026
Unprompted review
Reply from Wavenet Limited
That's great to hear Alp, thank you very much for taking the time to post your review
Very helpful team always willing to…
Very helpful team always willing to lend a helping hand. Emus Omamogho has consistently helped me with any issues I was having and was able to resolved them.
August 3, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your wonderful feedback Seth. We're pleased to hear that the team has been helpful and supportive. Emus will be delighted to know their assistance and dedication to resolving your issues has been recognised. We greatly appreciate your comments.
The lady that I spoke too was amazing…
The lady that I spoke too was amazing and helped me completely.
July 30, 2026
Unprompted review
Reply from Wavenet Limited
I am very happy to hear that, thank you for taking the time to leave a review, it means a lot to us.
Adil was a great help and was prompt…
Adil was a great help and was prompt and efficient assisting me with my queries. Good service!
July 28, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your feedback Kamara, We're delighted to hear that Adil was able to assist with your queries promptly and efficiently. We'll be sure to pass on your kind words. Thank you for choosing Wavenet!
Had an issue with my vpn and also…
Had an issue with my vpn and also problems connecting to microsoft teams and emails. Kiran was brilliant, patient and very clear in her instructions to help resolve the issue. Benedict Oligbo (Mark warner Ltd)
July 28, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your feedback, Ben. We're delighted to hear that Kiran was able to help resolve your VPN, Microsoft Teams, and email issues. Her patience and clear guidance are greatly appreciated, and we're pleased she made the process as smooth as possible. We'll be sure to pass on your kind words.
Excellent support from Reece Frendo
Excellent support from Reece Frendo at Wavenet. We experienced a connectivity issue, and Reece was on hand to help us get everything resolved quickly and efficiently. We particularly appreciated that he followed up afterwards to ensure everything was continuing to run smoothly. Great service and genuinely thoughtful support. Thank you, Reece!
July 27, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your fantastic feedback Daisy. We're delighted to hear that Reece Frendo was able to resolve your connectivity issue quickly and efficiently. It's especially great to know that his follow-up support helped ensure everything continued to run smoothly. We'll be sure to pass on your kind words to Reece. Thank you for taking the time to share your experience.
Callum was great
Callum was great, listened, understood the ask, got the job done.
Thank you Callum Ives
July 17, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your feedback Liam. We're delighted to hear that Callum listened, understood your requirements, and got the job done. We'll be sure to pass on your kind words.
Wavenet is Great !
If you work with Emus, he will provide a fast and efficient service - would highly recommend !
July 23, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your fantastic feedback Bert! We're delighted to hear that Emus provided such a fast and efficient service and made your experience with Wavenet a great one. Delivering prompt, reliable support is exactly what we strive for, and it's wonderful to know that Emus exceeded your expectations.
We'll be sure to pass on your kind words and recommendation. Thank you for taking the time to share your experience, we really appreciate it!
Reply from Wavenet Limited
Thank you for your feedback Max. We're delighted to hear that Emus was able to resolve your issue quickly and provide the support you needed. Delivering fast and effective service is always our goal, and it's great to know that Emus made a positive difference to your experience.
We'll be sure to pass on your kind words. Thank you for taking the time to share your feedback.
Would recommend to anyone
My experience with Wavenet, more specifically David McCree, was wonderful! Super quick replies with easy instructions to help me get back online before a busy day of meetings and admin begun - life saver!!!
July 21, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your wonderful feedback, Hannah. We're thrilled to hear that David McCree provided such a positive experience and was able to get you back online quickly. Delivering prompt responses, clear guidance, and effective solutions is exactly the level of service we aim to provide.
We'll be sure to pass your kind words on to David, I'm sure he'll be delighted to know he was a lifesaver! Thank you for your recommendation and for taking the time to share your experience.
Adil was extremely professional and…
Adil was extremely professional and sorted our issue very quickly
July 20, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your feedback Chris. We're delighted to hear that Adil provided such professional support and was able to resolve your issue so quickly. Delivering efficient, high-quality service is what we strive for, and it's great to know Adil made a positive impact. We'll be sure to pass on your kind words and recognition. Thank you for taking the time to share your experience.
Lorna Soares helped us resolve a number…
Lorna Soares helped us resolve a number of server and office licensing issues quickly.
July 20, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your feedback James. We're delighted to hear that Lorna Soares was able to quickly resolve the server and Office licensing issues you were experiencing. Providing efficient and effective support is something we pride ourselves on, and it's great to know that Lorna delivered just that. We'll be sure to pass on your kind words and recognition. Thank you for taking the time to share your experience.
Kishor Gohil rocks!
July 17, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review, we are truly grateful for your post.
Major IT problems resolved…
Major IT problems were resolved amazingly well by Corey, would have given ten out of ten stars if an option. The tech was causing huge problems but he sorted everything out, even though the numerous problems needed a long time to work through, great patience and knowledge. If only all companies gave this level of support.
July 17, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your fantastic feedback Suzy. We're delighted to hear that Corey was able to resolve what sounds like a complex and challenging set of IT issues. His patience, technical knowledge, and commitment to seeing the problems through to a successful resolution are qualities we greatly value, and it's wonderful to know they made such a positive difference to your experience.
We'll be sure to pass your kind comments on to Corey. Thank you for taking the time to share your feedback and for your generous praise, it means a great deal to the team.
Quick & Efficient
Adil Q was very helpful, sorted it all one in a blink and saved the day.
Most appreciated.
July 15, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your wonderful feedback Ivan, We're so pleased to hear that Adil Q was able to help quickly and efficiently, I'll be sure to pass on your kind words to him. We really appreciate you taking the time to share your experience.
Adil was incredibly quick to assist…
Adil was incredibly quick to assist with our wifi issue and ensured we were all sorted asap.
July 15, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for taking the time to share your feedback Jo. I'm delighted to hear that Adil was able to assist you so quickly and resolve the Wi-Fi issue promptly. I'll be sure to pass on your kind comments to him – recognition like this is always appreciated. Thank you again for your review and for highlighting Adil's excellent support.
Reply from Wavenet Limited
Thank you Alan, we appreciate your kind words, thank you for taking the time.
Emus Omamogho was great help and solved…
Emus Omamogho was great help and solved my queries fast and efficiently! Five Stars!
July 10, 2026
Unprompted review
Reply from Wavenet Limited
Thank you Joe for taking the time to leave such a kind review, I'm so glad Emus was able to help with your queries, I will be sure to share your feedback with him.
Service Review
I think as a whole Wavenet do the best they can, being a middleman between us and the network providers, who can be very difficult to deal with. There is room for improvement when it comes to getting responses to queries and fault reports reported to Wavenet and sometimes it can be very hard to speak to a person when you need help.
Our main order contact is Pegah Yakhchaliha, I find her a pleasure to work with and she provides a vital role keeping us up to date with our order progress and dealing with issues that arise during the installation process. Her updates are provided in timely and clear manor and we very rarely have issues in our dealings.
July 10, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your feedback Emma. We appreciate your honest comments and recognise that there are occasions where communication and accessibility can be improved. We are committed to continually improving our service, and honest feedback from our customers is invaluable in helping us identify where we can do better.
We're particularly pleased to hear about the positive support you've received from Pegah and the important role she plays in keeping you informed throughout the order process. We'll be sure to pass on your kind words and recognition to her.
Efficient, Reliable and Supportive.
Wavenet is the best company to be partner-up with - their service has been amazing throughout the 3 years we have been with them. I would continue using their services, and would recommend to others without a doubt.
The team is so wonderful, easy to communicate with, raise tickets is easy and also fast results for the solutions and they are flexible.
One particular person is Emus Omamogho who i have worked with on my account - and is always there is assist me and my team and gets the job done fast and efficiently so that my company doesn't miss out.
July 9, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your wonderful feedback and continued custom over the past three years Sophie. We're delighted to hear that you've consistently found our service reliable and easy to work with. We'll be sure to share your kind words with Emus, who will be thrilled to know that his dedication and support have made such a positive impact on you and your team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.