Was tasked with setting up a new computer and needed some support from wavenet. Many thanks to Lorna Soares who made the process fluent for me and helped set up everything I needed with efficiency wh... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with my vpn and also problems connecting to microsoft teams and emails. Kiran was brilliant, patient and very clear in her instructions to help resolve the issue. Benedict Oligbo (Mark w... See more
Company replied
Toby Palmer and Dylan Millinger have both been fantastic supporting my IT needs via the Wavenet helpdesk. Dealing with issues remotely, with speed and understanding. Sam Besant continues to provide... See more
Company replied
Adil has been very helpful throughout the entire process of moving offices, and helping with adjustments to our contract. Responses times are very good, too.
Company replied
Company details
- Telecommunications Service Provider
- Business to Business Service
- Internet Service Provider
- Phone and Internet Service
Written by the company
Wavenet is a respected, multi-award-winning provider of telecoms and technology solutions to thousands of businesses and enterprises across the UK. We help to make your Business Brilliant.
Contact info
One Central Boulevard, Blythe Valley Park, B90 8BG, Solihull, United Kingdom
- 0333 234 0011
- contact@wavenet.co.uk
- wavenetuk.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic member of staff
Fantastic member of staff - well done!
Issue with access to outlook. Reece quickly established that a colleagues PC had been set up incorrectly. Sorted the original issue and another IT problem, both quickly and professionally. Great to know that we have the back-up & support of a technician like Reece Frendo.
April 14, 2026
Unprompted review
Reply from Wavenet Limited
We’re so grateful for your review Lindsey Thanks for sharing your experience, it’s feedback like yours that keeps us motivated!
Technical Support
I’m very impressed with the level of support provided by David McRee. His response time was excellent, and my issue was resolved quickly and efficiently.
April 13, 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your kind words Jake, We're thrilled to hear you had a great experience!
Nazia has been super helpful in…
Nazia has been super helpful in assisting me with wifi logins and issues I was facing with our emails, all resolved very timely, and Nazia was patient and diligent to what we required support for
April 9, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Jade. We’re so happy you’re pleased with our service.
New office wifi
The Guys came in our office to fix the wifi of our new office we rented and now we are all connected. Thanks Kishor for your kind help.
April 9, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Lorenzo! We’re so pleased you’re happy with our service. We’ll keep doing our best for you.
Reece Freddo excellent service
Reece Freddo excellent service, always fast and efficient responses. Definitely recommend this technician for support every time!
April 9, 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your kind words, We're thrilled to hear you had a great experience!
You have been warned
You have been warned. Horrendous company. Extortionate prices. Keep away. 400 pounds per month for phone and broadband!
January 5, 2026
Unprompted review
Reply from Wavenet Limited
Hi,
We're sorry to hear you find our pricing is not competitive.
Please reach out to us at customer.insight@wavenet.co.uk and we can look into your account further for you.
Kind Regards,
Sebastien
Customer Insights Team
Brilliant Engineer Reece Frendo
Great support as always from Reece Frendo nice a quick to get me back up and running I appreciate this as I am very busy.....
April 7, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review! We’re so happy you’re pleased with our service.
Prompt response with steps for quick…
Prompt response with steps for quick resolution.
Appreciate the support from Emus Omamogho , 5 star customer service
Thank You
Naymath
April 7, 2026
Unprompted review
Reply from Wavenet Limited
It’s always a pleasure to hear from happy customers Naymath. Thanks for sharing!
Great service
Can always get in contact with David when needed and he is always helpful and able to sort out the issue. Hence the 5 star review.
April 2, 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review , thank you!
Emus was extremely helpful
Emus was extremely helpful, promptly answering my questions and explaining clearly, and went above and beyond to help.
April 1, 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your review Nic, I'm so glad you had a positive experience.
Very quick problem solutions
Very quick problem solutions. Emus Omamogho's help and communication were great.
March 31, 2026
Unprompted review
Reply from Wavenet Limited
Thank you Pavlo. We’re delighted you had a positive experience. We’ll be sure to share your feedback with the team!
Very quick and effective support
Very quick and effective support, this time from Emus Omamogho. I find the Wavenet service and support in general very good!
March 30, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for taking the time to leave a review Rich, its truly appreciated.
Dreadful service
Dreadful service! As an existing customer we were contacted with offer to upgrade service to 1gb. Been through whole installation process to find out the new line installed is the same as previous so no upgrade at all! Received an email tonight asking if there is anything else they can help with!!
March 27, 2026
Unprompted review
Reply from Wavenet Limited
Hi Mark,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like to understand more about what happened and work toward a resolution.
Could you please reach out to us at customer.insight@wavenet.co.uk so we can address your concerns promptly?
Thank you for giving us the opportunity to improve.
George
Customer Insights Team
excellent service as usual from Jonathan
excellent service as usual from Jonathan
March 27, 2026
Unprompted review
Reply from Wavenet Limited
Truly grateful for your review Eric, thank you!
Solved my server/remote work connection
I had remote connection issue when working from home and connecting to the server. This was quickly resolved with clear communication and remote access to my machine. Reece was really friendly and made the process easy to follow. Really appreciated, thank you!
March 27, 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for your kind words Magda. We're thrilled to hear you had a great experience!
Reply from Wavenet Limited
Truly grateful for your review Maria, thank you!
David McCree was very helpful and…
David McCree was very helpful and responsive to every question I had. Thank you!
March 25, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Jonny. We truly appreciate your feedback Thank you for taking the time.
David McCree was extremely responsive…
David McCree was extremely responsive and followed up immediately to ensure my issues were resolved - couldn't recommend enough and thanks David/Wavenet!!
March 24, 2026
Unprompted review
Reply from Wavenet Limited
Thank you so much for the review. We’re thrilled you’re happy and appreciate your support more than you know.
Had an issue with wifi access and David…
Had an issue with wifi access and David McCree was able to help in a timely manner to solve the issue.
March 24, 2026
Unprompted review
Reply from Wavenet Limited
Thank you for your review Karthik. We’re so happy you’re pleased with our service.
Very good support from Emus at Wavenet
Very positive experience on the service I received from Wavenet. Emus Omamogho was very polite and helpful to fix the issue I had with our WIFI. Very good Support. Thank you Emus.
March 23, 2026
Unprompted review
Reply from Wavenet Limited
We truly appreciate your kind words Tom. It’s wonderful to know you’re happy with our service. Thank you!
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