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Waves Audio Reviews 947

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TrustScore 4.5 out of 5

4.5

Software Company
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Review summary

Created with AI, based on recent reviews

Looking at 247 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent customer service and the helpful, patient, and knowledgeable staff. Many people highlight the efficiency and ease of their overall experience, often noting quick resolutions and clear guidance when issues arise. The service provided is consistently described as top-notch, with users appreciating the smooth user experience and the quality of the support received. However, some customers also noted dissatisfaction with certain aspects of the product, particularly regarding licensing policies and installation processes. A few other people also felt that initial interactions with chatbots were unhelpful, and some experienced difficulties with plugin compatibility or unexpected charges for previously purchased items.

What people talk about most

Customer service

Users describe positive interactions with customer service. Many customers praise the helpfulness and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Product

Clients share ambiguous opinions on product. Many customers praise the high quality and professional level of... See more

Service

Customers had positive experiences with service. Many reviewers praise the exceptional and brilliant service,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the helpfulness of customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I initially came in hot, ready to request a refund because my plugins weren’t compatible with my new M4 Pro Mac Studio. The AI chatbot was frustrating at first, but once I asked to be connected to... See more

Rated 5 out of 5 stars

Khussh in the customer service team is excellent! I've been using waves for years, through an MTV, VH1 and even an Apple Music playlist feature. Waves has always been there to deliver and I wa... See more

Rated 5 out of 5 stars

Im no pro mixing/mastering yet I've got somthng to tell!As I have to do mixing/mastering quite often. Guessing based on the low level of experience in commercial mixing/mastering is a bad idea for m... See more

Rated 5 out of 5 stars

Customer service is top notch. Unfortunately the Waves Central App isnt great. VPN usage causes licensing issues and deactivates your plugins a lot as well the app has major 250mb updates every month... See more

Company details

  1. Software Company
  2. Computer Accessories Store
  3. Electronics Company
  4. Electronics Store

Information provided by various external sources

Waves is the world-leading developer of audio plugins and digital audio solutions for mixing, mastering, live sound, broadcast and consumer electronics.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

947 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent service fast and efficient

The waves plugins are very reliable so it is rare that I use the support service. With the subscription I use them much more so I recently had twice support requests. I was each time surprised by how fast and efficient it was. I think it is the best support I experienced until now.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Waves Support is on Target!

My support rep "Ray" was extremely patient and helpful! I had a problem with activation and Ray walked me through the park. Fixed it right away.

Thank you Waves for your awesome support!

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

To be clear and honestly.

Everything would be fine if someone could clearly explain to me the company's policy of openly deceiving its users. For some reason, when purchasing a single license, users expect to be able to install it on at least two of their work devices, and that's what happens, but suddenly it turns out that after a year, they have to pay again for a parallel license. Despite this veiled deception, I will leave my 5 stars because the company's products work flawlessly. But whoever came up with this "option" to pay again is a fraud. 5 stars for the company's products, 0 stars for the fraud who came up with this.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Waves support had me pointed in the…

Waves support had me pointed in the right direction in no time. The chat was with a real person who wasn't actually able to solve my issue as they were more in sales than support, but they were up front about that and had the right resources handy. I then took out a support ticket and heard back from support within a few hours. Support offered the suggestions I needed to get the gear running and made complex problems simple enough. Very satisfied with the attention and support.

October 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great Technical Service

I was having an issue with a particular Waves plugin. Gurik Zarifian from Waves contacted me almost immediately of reporting the issue. All of his responses and instructions were precise and easy to follow. He ended up doing a remote sesion in order to verify it was in fact the plugin in question causing my issue. He was very professional amd had a lot of knowledge of the product. He ended up sending the issue to the Waves Developement Team to come up with a fix in a future update. All in all, EXCELLENT tech support.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great support

Great support, be it billing or technical.
Responsive, helpful and easy to reach from all timezones.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, patient and clear. stayed with me till I solved the problem.
Wish every company had a service like this.
Thanks

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great answers and information

What a surprisingly great chat filled with answers to my questions (on the first ask) and suggestions on how to move forward- no hard selling or anything but helpful information tailored to my situation - so refreshing !!

September 18, 2025
Unprompted review

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