Really good price, one downside the order I received was incorrect and I contacted them. There was no response which made me contact them again. I received the rest of the order 2 days later but it w... See more
Company replied
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Jade was really helpful and acted quickly to try and support my queries around stock and previous offers. It was refreshing to see quick customer service and although not everything could be resolved... See more
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I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... See more
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The Wave Tourer SUP arrived with a single pump instead of dual which was disappointing as wanted to take in on holiday, but Sophie sorted it all out and sent a new dual pump to me, with a surprise g... See more
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Company details
About Wavesupboards
Written by the company
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
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WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
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Contact info
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, United Kingdom
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional boards and great customer service
Exceptional boards. Love my Wave Pro 2.0. Best board I’ve owned. Recently had an issue with my paddle that was resolved instantly and a replacement sent out. Couldn’t ask for better service and for the price these boards are the best out there. Fair better and lighter than my Gladiator Pro which was twice the price.
February 27, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re loving your Wave Pro 2.0 and that it’s the best board you’ve owned—that’s amazing to hear.
It’s great to know our team was able to resolve your paddle issue quickly and get a replacement sent out straight away. We’re also delighted you’re happy with the performance and value compared to other boards you’ve used.
We truly appreciate you taking the time to share your experience with us.
Ordered a kayak which was delivered…
Ordered a kayak which was delivered quickly. Unfortunately, the backpack was missing but customer services were great and got one sent out to me within a few days. The Kayak itself is great value for money, especially at the sale price I got it for, and is of far better quality than those costing much, much more
February 1, 2026
Reply from Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear your kayak arrived quickly and that our customer service team was able to sort out the missing backpack for you within a few days.
It’s great to know you’re happy with the kayak and that you found it to be great value for money—especially at the sale price.
We really appreciate you taking the time to share your experience with us.
Christmas gift
Christmas gift for my daughter. Can't fault customer service or delivery process. Well packaged, looks excellent quality. Had a trial inflation indoors, waiting for spring before the adventures begin.
December 29, 2025
Reply from Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear your order was well packaged, arrived smoothly, and that you’re happy with the quality.
It’s great to know everything has gone so well from delivery through to your trial setup, and how exciting that you’re getting ready for spring adventures!
We really appreciate you taking the time to share your experience with us.
The customer service was excellent
The customer service was excellent. From giving advice as to which SUP was best suited to me, down to sorting and amending my order when I ordered the wrong board..!! Antria was particularly patient with me and kept me informed at all times :) Thank you
February 2, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear you had such a positive experience with our customer service and that you received helpful guidance in choosing the right SUP for you.
It’s great to know your order was quickly amended and that everything was kept clear and smooth throughout. We’re especially glad to hear Antria was so patient and kept you well informed—she’ll really appreciate your kind words.
We truly appreciate you taking the time to share your experience with us.
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the quality and value of your purchase.
We truly appreciate you taking the time to share your feedback with us.
Customer service inadequate
Customer service is practically non-existent. I had a mishap with delivery address and I could not get through to them to rectify it. At the end I had to arrange a pick up from the address I had provided by mistake which cost me money.
Once I did get the SUP delivered to my address, I lost a fin almost straight away. Since then I am watching their website but the replacement fin I need has been 'SOLD OUT' for some 9 months now. I tries to contact the customer services a few times but they never got back to me.
July 16, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear your order arrived quickly.
We truly appreciate you taking the time to share your feedback with us.
It was my first time ordering the sup…
It was my first time ordering the sup board. I selected the wrong size. Tried to stop the order, was too late. For returns there is a requirement to pay shipping back. Decided to keep the board. Struggling with it.
November 29, 2025
Superb service when wanted to change an item
Ordered a late present for Christmas and it arrived in time. Unfortunately I had overestimated the size and wanted to change the item just after Christmas. Dealt with Antria, via email, and the new item was sent to me and again arrived very promptly with no issues at all. Superb service.
December 29, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your lovely 5-star review! We’re really pleased to hear everything arrived in time and that our team was able to help you quickly with the item change after Christmas.
It’s great to know the new item arrived promptly and that the whole process felt smooth and well supported—especially with Antria’s help.
We truly appreciate you taking the time to share your experience with us.
Antria was super helpful with a return
Antria was super helpful with a return. Prompt, very clear instructions and helpful.
January 2, 2026
Unprompted review
Reply from Wavesupboards
Antria was super helpful with a return
Antria was super helpful with a return. Prompt, very clear instructions and helpful.
SUP Cruiser-Amazing value and amazing customer service!
Upon receiving my new SUP Cruiser I inflated it to check it all out and noticed a raised area underneath by the fin. I contacted their support team on New Year’s Day and by 10am the next day Esther had already replied, reassuring me that it’s the result of the downward pressure from where you first inflate, causing that area to pop out slightly- nothing to worry about. I’m so looking forward to go on adventures on my new SUP! Such a brilliant piece of kit for the price.
January 2, 2026
Unprompted review
Reply from Wavesupboards
Thank you so much for your fantastic 5-star review! We’re really pleased to hear you’re happy with your new SUP Cruiser and that Esther was able to respond quickly and put your mind at ease.
It’s great to know you’re excited to get out on the water and start your adventures—that’s exactly what it’s all about! We really appreciate you taking the time to share your experience with us.
Christmas present SUP for my partner
For Christmas,I bought my partner a SUP for herself, instead of sharing my Woody.
She’s over the moon…
My woody is brilliant, looking great and superbly made and I would recommend anyone to buy a WAVE SUP as the quality is superb !….
December 12, 2025
Reply from Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear your partner is over the moon with her new SUP and that you’re both enjoying the quality and design of your Wave boards.
It’s great to know your experience has been so positive and that you’d recommend us so highly—that really means a lot.
We truly appreciate you taking the time to share your feedback.
Great quality product
Great quality product at an amazing price point. Fast delivery too. Can’t wait to use it.
December 10, 2025
Reply from Wavesupboards
Thank you so much for your 5-star review! We’re really pleased to hear you’re happy with the quality and value of your purchase, and that delivery was quick too.
We hope you have an amazing time using it, and we really appreciate you taking the time to share your feedback with us.
Amazing Christmas spirit
Amazing Christmas spirit
Item was out of stock, emailed in the evening and got a response from Antria first thing in the morning. She was lovely and resolved the situation , providing a better product for the same price but in stock for his size, so as not to disappoint my son at Christmas.
Thank you
December 23, 2025
Unprompted review
Reply from Wavesupboards
Thank you so much for your wonderful 5-star review! We’re really pleased to hear that Antria was able to respond so quickly and resolve everything in time for Christmas.
It’s great to know she was able to find a suitable alternative and make sure your son wasn’t disappointed—that’s exactly the kind of experience we aim for.
We really appreciate you taking the time to share your feedback with us.
Great service!
Great service once again!Specially dealing with Sophie,she provides excellent service. Thank you
December 18, 2025
Unprompted review
Totally Unacceptable Customer Service
I ordered a paddle board on 11th December and received confirmation of the order which also states DPD next day delivery. On the 18th December I contacted them only to be told the board is out of stock. I wonder when they were ever going to tell me! I asked when the board was going to be back in stock and was told they expect it to be in stock in March at some point but that it would be an upgraded model. I asked if we were to wait until March would they be sending it to me at the same price as that I have already paid. No response - no surprise. I have asked for a full refund but have not had confirmation that it has been activated so I have involved Paypal. I am very cross because this was a christmas present for me son and if they had told me earlier I could have purchased a different board from elsewhere in time for Christmas and also I would have received the refund in time to be able to afford to buy another board.
December 19, 2025
Unprompted review
Reply from Wavesupboards
Hi,
Thank you for your review,
I am sorry to hear this, I have sent a request for your order number or email address.
Once I have this, I will be happy to call you and resolve this
I look forward to hearing from you.
Any questions, please let me know
Kind regards
David
New paddle Board
Very easy website to use.Hassle free process from buying to delivery would recommend using this company.
November 9, 2025
Amazing customer service
Amazing customer service.
Great communication.
We are very happy with our purchase.
December 1, 2025
Unprompted review
Reply from Wavesupboards
Hi March,
Thank you so much for your kind feedback! We’re really pleased to hear you’re happy with your purchase and our service.
Best regards,
Antria @ Wave Sups
Esther was extremely helpful when no-on…
Esther was extremely helpful when no-on else was available to support me. The tracking number I was given didn't work and the parcel was returned once. Esther was super!
December 15, 2025
Unprompted review
Reply from Wavesupboards
Hi Justin,
Thank you for your feedback! We’re really glad Esther was able to step in and help resolve the issue. We’ll be sure to pass on your kind words to her.
Kind regards,
Antria @ Wave Sups
Reply from Wavesupboards
Hi Carl,
Thank you for your great review! We’re glad you’re happy with the board, the price, and the fast delivery.
Kind regards,
Antria @ Wave Sups
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