Had a good experience in trying out the new connector. The only issue I had, was using it for the first time. I pushed the pipe into the connector until it met quite a hard resistance. But after... See more
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It took a little longer for the Hep20 keyless sample to arrive so had used the std fittings , Found the product very easy to install ,simple to connect and disconnect, so far no leaks , worth p... See more
Company replied
Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again
Company replied
The new Hep2O keyless fitting arrived as a trail and upon opening the sample you can tell its not some cheap fitting. It feel robust and likely made of a good material, well made and certainly feels l... See more
Company details
Written by the company
Wavin is the UK’s leading manufacturer and supplier of plastic drainage and piping solutions for above and below ground on residential, non-residential and civil engineering projects. Our purpose is to build healthy sustainable environments with safe and efficient water supply, better sanitation and hygiene, climate resilient cities and better building performance. We do this with our commitment to innovation, sustainability, technical support and working with our customers to reach their objectives. Our market leading systems include Hep2O push-fit plumbing, Osma above and below ground drainage, ventilation and roofing products as well as wide range of Wavin systems for hot and cold, drainage, stormwater management and indoor climate solutions.
Contact info
Edlington Way, DN12 1BY, DONCASTER, United Kingdom
- 01709 856300
- customerservice.uk@wavin.com
- wavin.com/en-gb
4.2
Great
37 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Wavin UK
Hi Andy, thank you so much for your feedback! We’re delighted to hear you found the Wavin Hep20 keyed fitting easy to use and that it met your expectations. If you have any further thoughts or suggestions, please don’t hesitate to share them with us. Thanks again for choosing Wavin.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
I think the product is good quality but…
I think the product is good quality but its too expensive to use daily on site. Plus, its not easily available either. There are other options that are better priced.
October 24, 2025
Reply from Wavin UK
Hi Stuart, thank you for taking the time to share your honest feedback. We’re glad you appreciate the quality of our product, and we understand your concerns about pricing and availability. Please note, Tigris is available at a number of merchants including Screwfix, City Plumbing and Wolseley. If you have any further suggestions or need assistance, please let us know.
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Amazing as always.
September 1, 2025
Reply from Wavin UK
Hi Jamie, thank you for your kind words and continued support! We’re thrilled to know you’ve had another great experience with our Tigris press fit plumbing fittings. If there’s anything else we can do for you, please feel free to reach out.
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Reply from Wavin UK
Hi Simon, thank you for your positive feedback! We’re pleased to hear the sample arrived quickly and that you’re happy with the quality. If you have any other thoughts or need further assistance, we’re always here to help.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
Reply from Wavin UK
Hi Martin, thank you for your review and recommendation! It’s great to hear you’re satisfied with the quality of our Hep20 keyed fittings. If you have any suggestions or need support in the future, please don’t hesitate to get in touch.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
Hep20 fittings
It took a little longer for the Hep20 keyless sample to arrive so had used the std fittings ,
Found the product very easy to install ,simple to connect and disconnect, so far no leaks ,
worth paying that bit extra against copper fittings ,
September 29, 2025
Reply from Wavin UK
Hi LP, thank you for your detailed feedback! We’re glad you found the Hep20 keyless sample easy to install and that it’s performing well for you. We appreciate your patience regarding delivery and your comments about value. If you have any further suggestions or need assistance, please let us know.
Gareth https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
It's very easy to get everyone…
It's very easy to get everyone attention 😉🤣 just blow😎🙀🙊🙉🙈👺😱🙏😂
But if the fittings were compatible with with the normal bore tubes and more available they would be a no brainer like the workforce 🤔😁😎
June 3, 2025
Reply from Wavin UK
Hi Harry, thank you for your creative and thoughtful review! We’re happy to hear you enjoyed the fittings and appreciate your suggestions about compatibility and availability. Your feedback is valuable and will be shared with our team. If you have any more ideas or need support, please reach out.Thanks,
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
We had an emergency job which required…
We had an emergency job which required a small alteration of pipework and using hep20 it made the job quick and efficient!
October 22, 2025
Reply from Wavin UK
Hello Dean, Thanks for your recent review about Hep20 products. It is pleasing to hear that it helped make your emergency job quick and efficient. I have passed your comments to our product team who I know will be delighted with this comment. Thanks Gareth
https://wavin.com/gb/s/C01_F001_S004/wavin-hepo-key
Excellent bit off fitting easy to fit…
Excellent bit off fitting easy to fit well made and solid fitting
September 3, 2025
Reply from Wavin UK
Hi Parvez, thank you for your fantastic feedback! We’re delighted to hear you found the Tigris fitting easy to use and well made. If you have any further thoughts or need assistance, we’re always here to help.
Thanks, Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Another unnecessary fitting
Another unnecessary fitting, requiring a special clamp. Quality looked pretty poor compared to others. No instructions. Went in the bin
October 24, 2025
Reply from Wavin UK
Hi M Dunt, thank you for your honest feedback. I’m sorry to hear the fitting didn’t meet your expectations. Your comments about the clamp, quality, and instructions are important to us, and I’ll ensure they’re shared with our product team for review. If you’d like to discuss your experience further, please get in touch—we’d appreciate the opportunity to help.
Thanks, Gareth https://wavin.com/gb
Excellent product
October 24, 2025
Reply from Wavin UK
Hi, thank you for your positive review about Tigris press fit! We’re pleased to know you’re happy with the product. If you have any suggestions or need support in the future, please let us know.thanks,
Gareth https://wavin.com/gb/s/C05_F001_S278/tigris-k5-mlcp-press-fit
Hep2o pipe & fittings
Pipe good to work with easy to reel out of packaging fittings feel sturdy easy to push pipes plastic & copper into fittings we will definitely use Hep2o again
September 24, 2025
Unprompted review
Reply from Wavin UK
Hi Darren,
Thank you for taking the time to share your feedback on our Hep2O range. It is great to hear that you find it good to work with, that it is sturdy and that you will use it again.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
ORDERING
If I place an order for basic stock items tomorrow Thursday 16th October we wouldn't receive the order until Monday 27th October. In my opinion seven working days lead time for a stock order is really poor.
When you are out of stock of underfloor heating products we get a forecasted due date for delivery which very often can get pushed back four or five times which is no good when the customer is trying to plan when to do the job
October 15, 2025
Reply from Wavin UK
Dear Phil,
Thanks for taking the time to leave a review and bringing this to our attention. Your feedback is important to us and I will ensure this is shared with the appropriate team internally to help us improve.
Kind regards,
Gareth
wavin.co.uk
This new version of Hep fittings is…
This new version of Hep fittings is such an improvement. I shall be using these in future for sure. Everything they claimed is confirmed.
October 10, 2025
Unprompted review
Reply from Wavin UK
Dear David,
Thank you for taking time to write a review about our Hep2O keyless range. It is positive to hear that you see it as an improvement and that you will be using it again in the future. This sort of feedback means so much to the teams involved in the design and manufacturing of the product.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
HEP20 HAS ALWAYS BEEN A GREAT PRODUCT…
HEP20 HAS ALWAYS BEEN A GREAT PRODUCT AND AS A MERCHANT WITH HAVE SOLD SO MUCH OF IT OVER THE YEARS . THE NEW KEYLESS RANGE LOOKS GOOD AS WELL.
October 9, 2025
Reply from Wavin UK
Dear Clive,
Thanks for taking time out of your schedule to write this review. It is great to hear that you have been able to sell it so successfully in previous years and that you are positive about the new keyless range that we are really excited about.
I have passed your feedback to our product management team who will no doubt be delighted.
Kind regards,
Gareth
www.hep2okeyless.co.uk
Poor supplier
Poor supplier, deliveries sometimes come short delivered or items missing, they never want to credit for missing items. overall the worst supplier we have to deal with.
September 2, 2025
Reply from Wavin UK
Hi Peter,
Thank you for taking time out of your schedule to provide feedback on our deliveries. I am very sorry to read about your experiences around deliveries.
We take this sort of feedback seriously, and a member of our customer services team will be in touch to understand what specifically happened here so that we can improve our service.
Kind regards,
Gareth
wavin.co.uk
Reply from Wavin UK
Hi Stewart,
Thank you for taking the time to leave a review. I am sorry to read you have had issues with stock availability and not being kept informed. I understand the issues and frustration that this can cause.
We would like the opportunity to look in to this for you so a member of our customer service team will be in touch to understand what has happened here so we can improve our service.
Kind regards,
Gareth
wavin.co.uk
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