Poor Company Poor service Poor helpline.
very bad company, promising something and not fulfilling it. Bad employees don't have the manners to talk as well.
August 5, 2025
Unprompted review
WAVS
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Extremely Disappointed
Extremely Disappointed – Not Worth the Money
We paid 14,000 AED for a tour package that turned out to be a complete disappointment. What they are offering is nowhere near the value of what we paid. The hotel options provided were 3-star at best, located far from the main tourist areas and not easily accessible by public transport.
The so-called "sightseeing" included was basically a self-guided walking tour with minimal support. No real experiences, no comfort, no proper organization—just a poorly thrown-together itinerary.
Total waste of money. Would not recommend this agency to anyone.
July 9, 2025
Unprompted review
The staff behavior is good
August 9, 2024
Unprompted review
Reply from WAVS
Thank you for your valuable review! We are delighted that you had a wonderful experience with us and eagerly anticipate serving you again soon.
Amazing service👍🏼
August 10, 2024
Unprompted review
Reply from WAVS
Thank you for your valuable review! We are delighted that you had a wonderful experience with us and eagerly anticipate serving you again soon.
Good Travel Agency
April 16, 2024
Unprompted review
Reply from WAVS
Thank you for your valuable review! We are delighted that you had a wonderful experience with us and eagerly anticipate serving you again soon.
My experience was really amazing
My experience was really amazing. They really helped me with my entire visa procedure making my process so smooth.
April 23, 2024
Unprompted review
Reply from WAVS
Thank you for your valuable review! We are delighted that you had a wonderful experience with us and eagerly anticipate serving you again soon.
SCAM SACAM SCAM west avenue
SCAM SACAM SCAM , GUYS BE AWARE from this company west avenue, I have paid huge amount for Membership and they have not given any service, they have invited in Mercure Hotel airport and start there marketing, guys if you also paid amount so apply charge back from bank, Specifically credit card holder, I have also applied charge back hopefully bank will reverse me, this is my genuine review on platform of Trust pilot and really want to thanks trust pilot to share my genuine review
May 1, 2024
Unprompted review
Reply from WAVS
We have no record of your interaction with our company in our system. In fact, we have noticed that your profile is new and that you posted another review on a different portal the same day. Your ID is not genuine and could be an attempt by competitors to damage our reputation. Based on your profile name (Wellwisher), it appears to be a fake ID.
Our commitment is to provide exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction.
Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. Making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outlines severe penalties for spreading false, misleading, or defamatory information.
West Avenue really fake company
This really fake company, cheaters i have paid huge amount but haven't received any service , So I have applied for bank charge back, so guys they are cheaters if you might have paid so just apply for charge back from your bank specially credit cards holder, I got the money from. Bank but I waisted my precious time and my vacation ,
So never ever, never ever west avenue tourism and travel llc
May 14, 2024
Unprompted review
Reply from WAVS
We appreciate all feedback as it helps us improve our services. However, we have no record of your interaction with our company in our system. Our commitment remains to providing exceptional service to our clients. If you are indeed a genuine client with specific concerns, please contact us directly at 800 9287. Resolving any issues promptly is our priority to ensure customer satisfaction.
Please be informed that we have reported this fake review to Dubai Cyber Crime and are pursuing strict action against it. It's crucial to understand that making baseless allegations of fraud or defamation against any entity can lead to serious legal consequences under UAE law. Federal Decree-Law No. 31 of 2021 (UAE Penal Code), Articles 371 to 373, outline severe penalties for spreading false, misleading, or defamatory information.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.