WAWWA Reviews 

252
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the clothing items and practical bags are exceptionally well-made, highly durable, and stylishly designed for regular everyday use. People also genuinely appreciate the responsive support team, environmentally friendly packaging materials, and the remarkably smooth overall purchasing process. However, some customers also noted that delivery times could occasionally be quite long, with certain postal packages taking extra weeks to reach their final destination. A small group of buyers similarly experienced minor sizing inconsistencies or occasional product durability concerns after extended periods of regular wear.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the items are very well made and... See more

Quality

Clients share positive opinions on quality, highlighting well-made garments and durable materials. Consumers... See more

Order

Consumers experience mixed feelings regarding their orders, noting both efficient service and occasional... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting super fast shipping and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as super sweet, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made an order for an in-stock item along with a pre-order. I emailed to ask if the in-stock item could be posted separately, and not only did they not charge me an additional postage fee but it was p... See more

Rated 5 out of 5 stars

Hey just wanted to pop a message to say that I purchased one of your bags a couple of weeks ago- and whilst I’d never recieved a package through pro carrier- and I’d read a few posts online that were... See more

Company replied

Rated 5 out of 5 stars

I have been in contact with the customer support team regarding an exchange due to sizing issues and they have been amazing and very helpful. More importantly, the garments I purchased are very... See more

Rated 5 out of 5 stars

My favorite EDC bag. I purchased a couple of months ago the WAWWA Messenger Slate Blue Messenger Bag. It's been my daily companion ever since. It's been with me even during the summer holiday in Gre... See more


Company details

  1. Clothing Store

Written by the company

WAWWA are a cothing brand, aiming to make the best quality, durable clothing from recycled and organic materials whilst minimising their negative impact on the planet.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(252)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality is great

The quality is great, and worth the longer wait. One time my order was delayed, and they gave me some discount for the next order. Also a very nice company for being sustainable!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, and jacket

Made an order for an in-stock item along with a pre-order. I emailed to ask if the in-stock item could be posted separately, and not only did they not charge me an additional postage fee but it was posted that day, and arrived the day after.
Jacket is very much water resistant not water *proof*, but it's comfortable, breathable and really well made, and water resistant is all I'd expect for waxed cotton. Can't wait to see how it ages and wears in.

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant bag

Brilliant bag, great design and looks really good. (Studio ripstop crossbody tote). Tempted to go back for more. Good delivery and it's an ethical company.

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Run of the mill high quality

Wawwa were easy to deal with and like any good online store they simply updated me on the progress of my order and followed up with a quick email to ensure I received the parcel.

Payment online was direct and I was never concerned about the shipping etc as the delivery instructions are plain and clear.

Wawwa have a quality product and service. Just happy to help as the bag I bought is perfect for my everyday use.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Do not recommend buying anything from…

Do not recommend buying anything from this company.
I made my order for a bag in the beginning of August. I still have not received the bag (!) almost 3 months later.. I tried contacting customer service to cancel my order and get my money back but they stopped responding to my emails..

October 24, 2025
Unprompted review
WAWWA logo

Reply from WAWWA

Hey there Caroline, sorry to hear that - it doesn't sound like something that should be happening. Probably we're not receiving your emails, if you can share more details about your order then we can look into this for you :)

Rated 5 out of 5 stars

Great company and responsive

Great company and responsive. Just received my 1st order a cross body bag. Amazing style, well made and quality product. My vest should be arriving soon and I cannot wait. Followed on IG for a while before buying but impressed everything is done in house, all in the UK. Just check them out on IG. They’re as good as they say and look. Very happy customer.

October 13, 2025
Unprompted review
WAWWA logo

Reply from WAWWA

Thanks for the positive feedback Stuart, much appreciated.

Rated 4 out of 5 stars

Good customer service

I placed an order for the bar tack tote bag in stone, and was got an email the next day saying that there was an issue with their website and that product was in fact completely sold out. Tessa was very helpful and offered to change my order to another similar item or provide a refund. I chose the latter and received a full refund promptly within 3 days.

Pretty good experience given the circumstances, so I'll keep an eye out for a possible restock and look forward to ordering again.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

My favorite EDC bag

My favorite EDC bag.
I purchased a couple of months ago the WAWWA Messenger Slate Blue Messenger Bag. It's been my daily companion ever since. It's been with me even during the summer holiday in Greece. The quality of the bag is excellent and the material, although is very light, it is incredibly resistant to everyday battering. I recommend this bag to anyone in search of a cool EDC.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great Quality

The quality of the product is evident as soon as you get it out of the packaging. Sturdy, high quality materials. Really well made and super solid! Quick shipping as well. Would buy again!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and service from a local…

Great quality and service from a local company.

I preordered the Leo pants which arrived a few weeks ago and they are sooooo comfortable. They are well constructed, great quality and I love that they are made just down the road.

I'll definitely be preordering more stuff. It's worth the wait.

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Love the Ayla skirt!

This skirt is probably the best one I have! The fit is amazing and sits so well. Love the material too. Just thinking which colour to get next!

July 11, 2025
Unprompted review
Rated 5 out of 5 stars

I came back for more! Repeat buyer. Love the ethos and products

I have ordered the Messenger bag and given one as a gift to a friend, as it is light enough to post easily. Since then, I've ordered a Hybrid Aero shirt. It's well-made and built to last. I love the colour. It's quite warm for this time of year, but I love that it is made with quality materials and can be re-proofed. On the pricey side compared to other things I buy, but I am very happy to support a British company that treats its workers fairly and lives up to its sustainable claims. Thank you. Glad I have discovered you

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Messenger Bag (Dark Olive)

The bag is great. Wonderful quality, just the right size and well thought through. Simple, effective and versatile. Looks right, feels right. Shipped on the date as promised and excellent delivery experience too. Great products. Chuffed.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Love this ethical brand

Love this ethical brand. Yes there was a long preorder wait but it was worth it. Beautifully made skirt and I know I will wear it for years to come. I think I will order more! Thank you.

June 19, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and high quality

The small but committed WAWWA team has been incredibly responsive and helpful when I had questions regarding my order. On top of this, I was very pleased with the high quality fabrics they use to create these beautiful and stylish garments. Thank you so much, keep up with the great work!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE the Ayla skirt and…

I absolutely LOVE the Ayla skirt and Aimee tie top that I ordered. The quality and design are to a very high standard. The items were dispatched exactly on the date it said on their website and all my email queries were answered promptly. I will definitely be buying another Ayla skirt for the winter!

June 27, 2025
Unprompted review

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