WAWWA Reviews 

I have had fantastic support from Niall. I ordered the wrong colour of bag and needed to amend my order.

There were a few technical issues, but it was sorted, and every email was responded to within a few hours.

The duffle bag I want will be dispatched in November, but this is clear on the website, and the team has been keeping me updated.

I also came to Wawwa through a mate who got the messenger bag, and it was highly recommended.

For me, fantastic service so far – I can’t wait to get my bag in a few months!

The bag is superb guality. Materials are beautiful, but seems to be very recilient.

PEOPLE. Check the delivery times.
Look if the item is in stock or is it coming to production.

If your not paying attention when you order and check if the item is in stock. If out of stock they will make it for you and this will understandably take some time. For me it was 2 weeks.

This was a great buy. Thank you.

Ignore the moronic one-star reviews, Wawwa is a terrific little company trying to do the right thing for the planet. I've found their customer service to be honest and friendly. They literally tell you on their website when they can send out their items. Depressing how many chancers and scammers there are on Trustpilot.

Love this brand, own the nell shirt, the leo pants and items are really well made. Only thing that bothers me is the long wait times before shipping because the items are on pre-order.

Well made bag came before it was due hand made and just right for what I wanted

I'm happy with the zama pants that I received. So much so I've just bought the Leo pants as well. Can't understand all the people on here with the negative reviews. I dealt with customer service received replies within 48hrs which is pretty standard. Only worry is how long the elasticated waist will last but it feels pretty solid but only time will tell.

absolutely terrible experience,
this is a not very serious company, I advise against proceeding with any purchase.
My personal experience is unfortunately the following: I placed an order (50521) on August 27 (2024), to date I have sent several emails to which I have received a response from various figures who had promptly made excuses relating to the fact that the item had not yet been shipped for various imaginative reasons_
today is the fourth tracking that I have received and punctually the GLS courier link does not update_

_____________________________________

Following your reply I can add that the seven days within which the merchant must ship the goods have largely passed. You should have noticed the problems with the courier long ago, given that serious sellers from the United Kingdom normally deliver to Italy in 3/4 days. If you do not confirm the refund or the shipment is progressing within two working days, I will proceed as I reported above. I specify that the amount including IVA and shipping never made is € 24.90 and not € 19.95, you got this wrong too!
_____________________________________
I answer promptly by points: the tracking numbers you sent me are three or four (only following my clarifications requested via email).
the tracking codes were always different, did the courier lose more shipments?
I don't think so ...
Wawwa as a commercial operator, in the event that the package is lost, establishes contact with the buyer asking what the preference is: refund the purchase price or wait further for the shipment.
This absolutely did not happen.
The failure to deliver goods purchased online by the consumer is an unfair commercial practice, omitting or delaying the delivery by adducing in this case various justifications (delay in production, error in sending the tracking and as a last resort loss of the package by the carrier) exposes the company to legal risks.
It is evident that my totally negative feedback is widely shared by users who unfortunately purchased from you_

as for any further purchases on my part “ça va sans dire”!

The first time I ordered from WAWWA, my bag arrived and I still wear and really like the bag! But I ordered a cap a few weeks ago and still didn't recieve my order. I sent three emails asking if there was any information about my order, but I didnt get any reply yet. Please update the costumer service/delivery time because the quality of the brand is really good!

I bought the Khaki green Duffle bag and it's worth every second of waiting!
It's wonderful, the fabric is fantastic as well as every meticulous detail! I love it and I already know that it will be a great companion of mine on adventures!!
Customer care is amazing.

Really pleased with the Zama Pants I ordered. They're exactly what I was expecting based on the description, delivery time was also in line with estimates and I received updates on production and despatch while I waited for them. Fully support the small batch production model. I wish other clothing manufacturers would do the same.

No issues receiving the bag. It tuned up quite quickly. And I like the neutral colour and the styling. But £60! They’re having a flipping laugh. It’s worth less than half that imo. The fabric is quite flimsy. The ‘secure’ hook constantly comes undone: getting off a train/ middle of a supermarket.-belongings falling on the floor. I wouldn’t carry anything breakable in it. Not the worst £60 I’ve ever spent but getting on for. Sorry Wawwa people, but really disappointed. Don’t think the concept is quite their yet.

Brought a bag from this company a few months ago and already the bag looks super worn, has absolutely zero water resistance and the material is very marked and washed out. When I got in touch with the company to question this (an Expensive product which they claim is quality so my thinking is that this should therefore give a little more longevity to a product than a few months) they told me this material appearance is to be expected, and ‘adds character’ despite this not being made clear anywhere on the website. I would never have purchased this product if I had known how quickly it would look terrible and be so ineffective.

Found the customer service experience profoundly poor. Really disappointing experience for an expensive product, probably not worth it.

Terrible customer service. Ordered a bag and the wrong one was sent. I explained there was no time to send back and get a refund and replacement so ordered it again. Paid £4.95 for express delivery, 5 days later it hadn’t arrived. No dispatch info sent and no tracking number (but paid for Royal Mail tracked), so you can’t work out what’s going on. Absolute shambles!!

I bought a bag but it wasn't what I expected and decided to send it back. I did the necessary things for returning and let them know by email.
They (Alex) respond really quick and we kept each other posted. Ofcourse it took some time (I live in Holland) but at the end everything went really well. In other words I'm very happy how Alex handled everything. 👏

After reading some of these awful/bulls**t reviews on here I thought I'd share some good stuff about WAWWA. It's a quality brand which sells quality clothes. Think some people in these reviews are trying to scam a small independent business by saying their orders haven't arrived, absolute scum. If it wasn't 'legit' it wouldn't be selling stock in END you muppets.

Dreadful experience. Only part of order arrived. They said they had sent my trousers and took the money for them. No trousers arrived at the couriers or at my house. It took them weeks to response to emails and when they did they sent me a photo of the parcel having been delivered but it was a photo of the previous order. It took me about a week to work this out and then I wrote to them again. This time they accused me of stealing the trousers. That was when I lost my patience and asked for my money back. The money was only refunded when I wrote a bad review. They then answered this review to make it look as though they had resolved the situation quickly and it was the couriers fault (the parcel had never been sent). I was then unable to report my side. Awful customer service. Not sure about the product as never received it.

Amazing experience - super quick responses via email and rapid delivery!

I have been scammed. I have not received my bag after emailing back and forth for a month.
When I ask for a refund, they offer to send it again, providing a tracking link that never updates.

Also had a terrible experience of them which I've been trying to resolve since November. Was sent the wrong pair of trousers (much later than originally said when I purchased them), asked for a refund and they sent me another pair of trousers. Communication and quality of product isn't great and deffo dosent march price point - wax trousers aren't nearly as waterproof as adverts suggest

Edit: I've also had to send multiple follow up emails over the months across different platforms
Also basically just acting like none of this has happened in comms w me now

I really thought this was a legit and professional brand and business. I work as a designer and have e-Comm experience and know what to look for. I was going to buy the messenger bag (in Olive), but somehow my card was declined. But not because of insufficient funding, so I called my bank and it was a red flag situation > flagged as scam

It looks like the company might be on the brink of bankrupscy or something. Please stay away from this company even though «their products», great SoMe content, brand story and e-Com experience looks great! and believable and professional

Disappointing.
Makes me never want to shop online again