I made a booking since the 2nd of April 2026 and still hasn’t received any confirmation till today the 10th of April. And we wi be travelling in the next few days.. Hope we are going to receive confir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was difficult, but it worked out. After completing the purchase, I didn’t receive a confirmation email. The AI that handles customer support requests is not user-friendly at all (it makes... See more
Company replied
the combination of flights were difficult to alive, it was during the night, the children were sleeping when we have changed the flight, I asked for assistance, but they told me that it is impossible,... See more
Company replied
customer support is good but process and policies are not on point for customer protection.
Company replied
Company details
Written by the company
WAYA helps you book connected flights with different airlines in one simple search. Whether it’s a last-minute trip or a work journey, you’ll find flexible and affordable options with ease. Add ConnectSure powered by Dohop, for connection protection and full support if your journey is disrupted. It’s the best way to access our dedicated support team when you need it most. Powered by Dohop, WAYA makes planning feel simple and full of possibilities
Contact info
Katrinartun 4, 105, Reykjavik, Iceland
- service@waya.travel
- waya.travel
2.9
Average
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never got refunded…
My gf bought a plane ticket and they took money twice, and she never got refunded !!! Go away from this website asap
January 15, 2026
Unprompted review
Reply from WAYA
Hi Ali,
Thank you for sharing your feedback. We’re very sorry to hear about this situation and understand how concerning it is if a duplicate charge appears and a refund hasn’t yet been received.
Please note that in cases of duplicate payments, one of the charges is often a temporary authorisation from the bank that should automatically be released. However, we’d really like to review this specific case to confirm exactly what happened and ensure everything is handled correctly.
We kindly ask your girlfriend to contact our support team at service@waya.travel with the booking reference and payment details so we can investigate and assist as quickly as possible.
Thank you for bringing this to our attention, we’re committed to resolving this fairly and transparently.
– The WAYA Team
My initial dealings with Dohop was…
My initial dealings with Dohop was through KRIS.
Throughout the claim/refund process, I cannot speak more highly of her efficiency.
Without a doubt she is a major asset to Dohop. Five ***** stars !
Regards,
Lionel D. Attewell
January 16, 2026
Reply from WAYA
Hi Lionel,
Thank you so much for your fantastic review. We’re delighted to hear that Kris supported you so efficiently throughout the claim and refund process. She truly is a valued member of the Dohop team, and your kind words will be shared with her.
We really appreciate your five-star rating and your trust in us. We hope to assist you again in the future.
Kind regards,
– The WAYA Team
I paid extra for a "Refundable Booking"…
I paid extra for a "Refundable Booking" (TXGDDKNP), but Dohop has been stalling my cancellation request for over a week. Their support keeps sending automated replies saying "we can't help directly," which is a total lie since they took my money. They are trying to wait until my flight date passes to steal my funds. This is commercial fraud. I have already contacted the European Consumer Centre (ECC) and will initiate a bank chargeback immediately. DO NOT TRUST THIS COMPANY.`
January 8, 2026
Unprompted review
Reply from WAYA
Hi Aiman,
Thank you for sharing your concerns. We’re sorry to hear about your frustration and understand how stressful it can be when a cancellation request takes longer than expected.
We’d like to clarify that refundable bookings are handled according to the specific fare rules set by the airline or service provider, and in some cases, the refund process requires confirmation or processing on their side before it can be completed. This can unfortunately take additional time, but it is never our intention to delay or withhold funds unfairly.
We would really like to review your booking in detail and provide you with a clear update on its status. If you haven’t already, please reply directly to the latest email from our support team or contact us at service@waya.travel and we’ll make sure your case is reviewed by a specialist.
We appreciate you bringing this to our attention and remain committed to handling this matter transparently and fairly.
– The WAYA Team
I have experienced your really kindness…
I have experienced your really kindness on refunding due to duplication of booking.
January 14, 2026
Reply from WAYA
Hi there,
Thank you very much for sharing your experience! We’re glad to hear that our team assisted you with the refund for the duplicate booking in a timely and efficient manner.
We truly appreciate your trust in WAYA and hope to support you again in the future.
– The WAYA Team
I didn’t get any confirmation email
I didn’t get any confirmation email , and the support is a disaster
January 12, 2026
Unprompted review
Reply from WAYA
Hi Wassima,
We’re sorry to hear about your experience and understand how concerning it can be not to receive a confirmation email. We also regret that our support did not meet your expectations, that’s certainly not the experience we aim to provide.
We’d really like to look into this and assist you as quickly as possible. Please contact our support team at service@waya.travel with your booking details so we can review what happened and help resolve this.
Thank you for bringing this to our attention.
– The WAYA Team
the customer service
January 8, 2026
Reply from WAYA
Hi there,
Thank you for your feedback. We appreciate you taking the time to share your experience with our customer service. If there’s anything more we can assist you with, please don’t hesitate to reach out.
– The WAYA Team
Reply from WAYA
Hi Zameer,
Thank you so much for your kind feedback! We’re very happy to hear that you were satisfied and found it easy to get help and guidance when needed.
We truly appreciate you choosing WAYA and hope to assist you again soon on your future travels!
– The WAYA Team
Reply from WAYA
Hi Ms. Berroa,
Thank you so much for your kind feedback! We’re happy to hear that your issue was resolved quickly and that you found great deals with us.
We truly appreciate your trust and hope to see you again soon on your future travels!
– The WAYA Team
Excellent thanks alot
December 19, 2025
Reply from WAYA
Hi Hisham,
Thank you very much for your kind words! We’re glad to hear you had an excellent experience. Thanks a lot for choosing WAYA, and we hope to see you again soon!
– The WAYA Team
WARNING
WARNING - WAYA's Error Could Cost You A New Ticket. A Total Scam.
I booked a VietJet flight from Melbourne to Hanoi through the WAYA website. During the booking, I carefully entered my full passport details, including my three-word given name.
WAYA's system, due to a technical error, transferred only the first word of my given name to the airline. My VietJet confirmation arrived with an incorrect, unusable name.
When I contacted WAYA's customer service multiple times (both by phone and email), they gave me the same useless response: "The name change must be done by VietJet." I contacted VietJet directly, and they clearly stated they cannot amend names on bookings made by third-party agents—only WAYA, as the booking agent, can request this.
Now I am stuck in a hopeless limbo. WAYA refuses to take responsibility for their own system's error, and the airline cannot help. Because of WAYA's mistake and their refusal to fix it, I will likely be denied boarding and forced to buy a brand new ticket at the last minute.
This is not a simple inconvenience; it's a scam-like practice that puts the customer's money and travel plans at severe risk. WAYA took my payment but failed to provide a valid ticket.
Final message to travellers: Protect yourself. Book directly with the airline. Avoid WAYA at all costs unless you want to gamble with your hard-earned money and travel plans.
Message to WAYA: You did a terrible job. You created this problem through your faulty system and then abandoned your customer. You do not deserve a single star.
December 24, 2025
Unprompted review
Reply from WAYA
Hi Janith,
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how stressful this situation must be, especially when it concerns passenger name details and upcoming travel.
We take issues like this extremely seriously.
We would like to clarify that we have contacted you directly to review your case in detail and work toward a resolution as quickly as possible. Our team is currently investigating what happened with the name transmission and coordinating with the airline where possible.
Our goal is always to support our customers and provide clear guidance, particularly in time-sensitive situations.
We appreciate your patience as we continue reviewing this matter, and we remain committed to assisting you further through direct communication.
– The WAYA Team
Reply from WAYA
Hi Atef,
Thank you for your feedback. We’re sorry to hear that you felt there wasn’t enough contact from our side. Providing clear and timely communication is very important to us.
We’d really like to understand more about your experience and see how we can improve. Please feel free to reach out to our support team at service@waya.travel, and we’ll be happy to assist you.
Thank you for bringing this to our attention.
– The WAYA Team
Great prices on airline tickets from…
Great prices on airline tickets from LAX to DWT during Thanksgiving holiday. Had issue with my credit card fraud protection when trying to pay. However everything worked out in the end. Thanks
December 13, 2025
Reply from WAYA
Hi,
Thank you for your review! We’re happy to hear you found great prices for your Thanksgiving travel and that everything worked out in the end, despite the payment issue. Sometimes card security checks can slow things down, so we appreciate your patience.
Thank you for choosing WAYA, and we hope to assist you again on your future trips!
– The WAYA Team
Good service and quick response
November 21, 2025
Reply from WAYA
Hi,
Thank you for your kind feedback! We’re happy to hear you were satisfied with our service and quick response. We appreciate you choosing WAYA and hope to see you again soon.
– The WAYA Team
They always increase the price by quite…
They always increase the price by quite a lot at checkout. Greedy travel agency!
November 29, 2025
Unprompted review
Reply from WAYA
Hi Andrei,
Thank you for sharing your feedback. We’re sorry to hear that this was your impression, and we understand how frustrating it can be to see a price change at checkout.
At WAYA, we never intentionally increase prices during the booking process. Flight prices are provided directly by our airline partners and can sometimes change in real time due to availability or fare updates before the booking is finalised.
We’d really like to look into your specific booking to better understand what happened. If you could contact our support team at service@waya.travel
with your booking details, we’ll be happy to review this with you.
Thank you for bringing this to our attention, and your feedback helps us improve.
– The WAYA Team
Reply from WAYA
Hi Guillermo,
Thank you for sharing your feedback. We’re glad to hear that your issue was ultimately resolved, though we’re sorry that it took longer than expected. We understand how important timely assistance is, especially when dealing with flight delays.
Your feedback is very valuable to us, and we’re continuously working to improve our response times while maintaining the quality of our support. Thank you for your patience, and we hope to provide an even smoother experience next time.
– The WAYA Team
You were just doing your job.
November 13, 2025
Reply from WAYA
Hi Beryl,
Thank you for your kind words! We’re glad to hear that your experience with us was positive. We’re always here to help and appreciate you taking the time to share your feedback.
We hope to see you again soon.
– The WAYA Team
ConnectSure has lived up to its promises…
ConnectSure did live up to its promises! as of today all is settled (November 21, 2025)
On September 30, 2025 we (my wife and I) missed our second flight from Athens to Geneva because pour first flight was delayed due to technical reasons.
I bought replacement tickets for the two of us for
(2x214.45) 428.90 euros)
On November 11, 2025 I received 144.18 CHF (150 euros) from DoHop.
I filled out another claim for the same situation for our friend travelling with us and she received the full amount for the replacement ticked for 197.06.
This is in line with the DoHop advertising should there be a delay and necessity to buy a new ticked.
I have this feeling that there is not a standard procedure when ConnecSure enters into play.
I'm still waiting to see what happens next...
OK all is settled to my complete satisfaction...
PS. The "help desk" service is good but the insurance proposed can be a hassle. (see above :-)
November 19, 2025
Reply from WAYA
Hi Albin,
Thank you for taking the time to share such a detailed review. We’re very sorry to hear about the difficulties you experienced with your missed connection and the discrepancy in reimbursement amounts. We fully understand how frustrating this situation must feel, especially when comparing outcomes between travellers on the same journey.
At Dohop (WAYA), we always aim to apply ConnecSure coverage consistently and transparently. The compensation amount can vary depending on the specific details of each claim, the supporting documents provided, and the applicable fare rules. However, we agree that these differences should always be well-explained and easy to understand.
We’d really like to review your case thoroughly to ensure everything was handled correctly and to clarify why the reimbursement amount differed. If you could please reply to your existing support ticket or contact us at service@waya.travel with your claim reference, our team will re-evaluate your claim and provide a clear explanation.
We appreciate your positive note about our help desk team, and we’re committed to resolving this situation so your experience aligns with the standards we promise.
Thank you again for bringing this to our attention, and we look forward to assisting you further.
– The WAYA Team
Reply from WAYA
Hi Mr. Orejuela Chalarca,
Thank you so much for your kind words. We truly appreciate your support as well. We're glad to hear that your experience with WAYA was positive, and we're always here to help with your future travel needs.
Thank you again for choosing us!
– The WAYA Team
the combination of flights were…
the combination of flights were difficult to alive, it was during the night, the children were sleeping when we have changed the flight, I asked for assistance, but they told me that it is impossible, because our company is low cost.
November 4, 2025
Reply from WAYA
Hi Jolanta,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your journey was challenging, especially when traveling with children during the night. We completely understand how stressful it can be to manage flight connections under those circumstances.
Because we work with multiple low-cost airlines, assistance options, such as special support during transfers, may be limited by their own policies. However, we always aim to communicate these details as clearly as possible during the booking process.
We’d really like to take a closer look at your booking and see if there’s anything we can improve or clarify. If you could reach out to us at service@waya.travel Our team will be happy to review your case in detail.
Thank you again for your feedback, it helps us continue improving the experience for families and all travellers.
– The WAYA Team
Effective and trustworthy
I found it easy, effective with facilities..
The only thing is that I contacted a cancellation insurance in case I wouldn't travel and it was through another agency on the same page,which I didn't know..
But they indicated me how to contact them and I was quickly refounded..
So actually quit effective..
November 5, 2025
Reply from WAYA
Hi Vasi,
Thank you very much for sharing your experience! We’re glad to hear you found the booking process easy and effective, and that everything worked out smoothly with your cancellation insurance.
Insurance providers on our platform may sometimes be external partners, but we always aim to guide our travellers in the right direction, so we’re happy to hear you were quickly refunded and that the support you received was helpful.
We truly appreciate your feedback and are delighted that your overall experience was positive. We hope to assist you again on your next trip!
– The WAYA Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.