Wayfair UKReviews 

119,152
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 24,156 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of products, with many expressing satisfaction with their purchases, including furniture and household items. The service is frequently highlighted as excellent, with many appreciating the helpfulness and efficiency of the staff. Reviewers also note the ease of ordering and good communication throughout the process. However, some customers experienced issues with delivery, including delays, missing items, or problems with courier services. There were also occasional concerns about product descriptions not matching the actual item, or receiving products with minor defects.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many reviewers expressing satisfaction with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast and... See more

Order

Customers consistently note ambiguous experiences with order, with many reporting issues such as orders never... See more

Quality

Consumers find quality to be positive, with many reviewers praising products like tables, sunbeds, and beds... See more

Service

People report positive experiences with service, with many customers expressing satisfaction and recommending... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Curtains are nice. I think you should sort the descriptions out for each set/size of curtain it's very misleading in that with the larger curtains you only get one panel but the descriptions reads... See more

Company replied

Rated 4 out of 5 stars

Always fantastic quality goods! Only downside is the delivery… a few times now, when delivery is from Evri, items have been delayed by quite a while or do not turn up at all. Wayfair have been brillia... See more

Company replied

Rated 4 out of 5 stars

Ordering was easy. I ordered 3 canvas wrapped pics. I have received 2 so far as expected. One is brilliant and well made. The other is not quite the same quality. Flimsy canvas, marked as if something... See more

Company replied

Rated 3 out of 5 stars

First order was cancelled Second order delivery date given took a day off work the evening before delivery it got cancelled do rang up customer service was zero 3 days later delivery day arrived... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.co.uk

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.co.uk, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.9

Great

TrustScore 4 out of 5

119K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.9

All reviews

(119,152)

22,582 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The price of the goods went down by £70…

The price of the goods went down by £70 the day i received them

July 3, 2026
Wayfair UK logo

Reply from Wayfair UK

We understand your frustration with and price change. We do not offer a price matching on our items, as such we cannot adjust the price of your purchase. We are sorry for any disappointment that may cause.
WayfairUK

Rated 3 out of 5 stars

Dressing table review

The dressing table that i bought was excellent great quality good price looked fantastic but the delivery service was not the same standard on I received an email from evri saying that it would be next day delivery but it did not arrive until 6 days later terrible service

June 23, 2026
Wayfair UK logo

Reply from Wayfair UK

We appreciate your feedback regarding your recent dressing table purchase. We are delighted to hear you are pleased with the quality and appearance of the item. We sincerely apologize for the significant delay and inconvenience you experienced with the delivery service.

Wayfair UK

Rated 1 out of 5 stars

The returns method is stressful and…

The returns method is stressful and costly and because of this I won't use Wayfair to purchase anything ever again

June 22, 2026
Wayfair UK logo

Reply from Wayfair UK

Thank you for your feedback. We're sorry to hear you were unhappy with the return cost.
We always aim to be transparent about our returns policy, and we encourage customers to review it before purchasing, it’s readily available to everyone here: http://www.wayfair.co.uk/help/article/return_policy .
If you have any questions about the return or need further assistance, please feel free to get in touch via http://www.wayfair.co.uk/myaccount .
Thanks,
WayfairUK

Rated 3 out of 5 stars

One of the chair has a mark on it it's…

One of the chair has a mark on it it's like a triangle shadow

July 3, 2026
Wayfair UK logo

Reply from Wayfair UK

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK

Rated 1 out of 5 stars

Poor delivery service

The item I bought said it will be delivered in 2 days which was 3rd July. Until end of of 3rd there was no update on the delivery

July 3, 2026
Wayfair UK logo

Reply from Wayfair UK

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.co.uk/myaccount
Wayfair UK

Rated 5 out of 5 stars

Easy experience.

Really easy to find what we were looking for and again easy and quick to order.
Delivery fast.
Lovely gate.

July 2, 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you found it easy to find what you were looking for and that ordering was quick. It's wonderful to hear about your fast delivery and that you love your new gate!

Wayfair UK

Rated 5 out of 5 stars

Beautiful sofa and speedy delivery

Beautiful sofa and speedy delivery

May 26, 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear you love your beautiful sofa and that you had a speedy delivery experience. Thank you for sharing your positive feedback!

Wayfair UK

Rated 5 out of 5 stars

Very good communication on exact…

Very good communication on exact delivery time. Perfect delivery by the team in the place requested.

July 3, 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased to hear about the excellent communication regarding your delivery time and that our team placed your order exactly where you requested. Thank you for your feedback!

Wayfair UK

Rated 5 out of 5 stars

Really good value for money chair and…

Really good value for money chair and comfortable too.

July 3, 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you found the chair to be great value and comfortable! Thank you for your wonderful feedback.

Wayfair UK

Rated 5 out of 5 stars

Item arrived super quick

Item arrived super quick and was very pleased with the quality of the look of the side table.

June 20, 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased your item arrived quickly and that you're very happy with the quality and appearance of the side table!

Wayfair UK

Rated 5 out of 5 stars

Really great service

Really great service, nice products too. Good quality

July 3, 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased you found our service great and our products to be of good quality! Thank you for your positive feedback.

Wayfair UK

Rated 5 out of 5 stars
Wayfair UK logo

Reply from Wayfair UK

Thank you for your positive feedback! We're so pleased to hear that you experienced fast service and delivery. We truly appreciate you sharing your experience.

Wayfair UK

Rated 4 out of 5 stars
Wayfair UK logo

Reply from Wayfair UK

We appreciate your feedback and are so glad you were happy with our prompt service and how well your order was packed. Thank you for taking the time to share your positive experience with us.

Wayfair UK

Rated 1 out of 5 stars

Dining Table very poor quality nothing…

Dining Table very poor quality nothing lined up difficult to place screws in
Some screws to short
Whole product very poorly made very disappointed so will be returning it.

June 30, 2026
Wayfair UK logo

Reply from Wayfair UK

We are very sorry to hear of the issues you have experienced with your order. This is certainly not the quality of goods we aim to provide for our customers, and we apologise for any inconvenience caused.
We always want to ensure that our customers are happy with the items they received. If you believe that there is a quality issue for this item, please report this through the 'My Account' section on our website and we will be more than happy to assist you.
You can do this by visiting www.wayfair.co.uk/myaccount.
Wayfair UK

Rated 5 out of 5 stars

Straightforward order and delivery on…

Straightforward order and delivery on time - Very pleased with the parasol -

Traditional Parasol in dark green

July 3, 2026
Wayfair UK logo

Reply from Wayfair UK

We're so pleased your order and delivery were straightforward and on time! We're delighted you're very happy with your item.

Wayfair UK

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