I bought two clematis plants - one is growing well and the other one has not shown any signs of growing. Part of the plant has died. I contacted customer service and they said someone would be gettin... See more
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Long time user of waysidegardens.com. Changed my email but unfortunately the new email had an issue and waysidegardens.com are using shopify under the hood. It was like it flags the email beca... See more
Company replied
Purchased a redbud tree by the name hearts a fire. What I received was ruby falls redbud. I understand mistakes do happen. However I also expect company's to fix there mistake. Not in this case. Refu... See more
Company replied
Wayside Gardens always has quality stock with good, strong root systems. After planting, in one week you are amazed how the plants have grown (with a little help of liquid fertilizer at planting t... See more
Company details
- Plant Nursery
- also in
- Furniture Store
Information provided by various external sources
Wayside Gardens is America's finest source of high quality and rare perennial plants, bulbs, trees, shrubs, roses, and vines.
Contact info
One Garden Lane, 29653, Hodges, United States
- 1-800-845-1124
- info@waysidegardens.com
- waysidegardens.com
2.2
Poor
789 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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No updates, 1/2 of the plants did not survive
No shipping updates, even after an email inquiry; The order was split into two deliveries, and two charges. The first delivery was almost dead on arrival, the second is holding on. My mother in law felt bad about telling me this gift had died, or I would have contacted Wayside. She tried very hard to save the plants, but they didn't live. Sadly, of course, it was the more expensive part of the order. I just think I wouldn't order again given that, and the lack of communication after purchase.
June 17, 2018
Unprompted review
Reply from Wayside Gardens
Dear Christine
We are very sorry to hear that you have had a negative experience with our company. We are working diligently to improve our communications systems with our customers. Your feedback is important and helps us to ensure the best possible customer experience. Thank you for participating in our review.
Passionate gardener
All of the plants I ordered this year were packed very well, with no shaking or displacement during shipping. All plants were healthy when they arrived except for a several annuals.
June 17, 2018
Unprompted review
The plants I ordered were an annual…
The plants I ordered were an annual combo group for a pot. They were way overpriced for what arrived. I got scraggly plants, with dead leaves. I would have done much better just taking the combo suggestion to my local nursery and buying the plants. I don't know what I was thinking, I guess I got caught up in the photos in my email!
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Kathryn,
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
More than half my plants arrived dead…
More than half my plants arrived dead or damaged, and I’ve yet to get a response!
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Peg
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.
i have had great success with the…
i have had great success with the plants and customer service is great.
June 16, 2018
Unprompted review
Some plants arrived dried out and dead
Some plants arrived dried out and dead, some arrived with slimy black leaves. I won't order again.
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear customer
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.
Poor quality plants
Poor quality plants, missing plants from combos and dead plants. Customer service wasn't the best. Never did hear back from multiple e-mails.
I know it was a weird spring weather wise but with the prices that were charged, I really expected nicer plants.
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Connie
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you have any issues with your plants you may contact us at 1-800-845-1124 and a customer service representative will be happy to assist you.
Dead and mushy plants.
The order when received was mostly dead and mushy. I immediately took pictures and called the number provided. My money was refunded, however, I was not refunded the nearly $10 shipping cost. I would not order from Wayside again. Very disappointed.
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Sally
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
Don't know how to ship plants.
Placed an order early in May. Wayside chose to ship the order the Friday before Memorial Day. They shipped UPS/US mail. The shipment was scheduled to arrive the following Thursday. I was able to pay UPS additional money to be delivered by UPS on Wednesday. After spending a 3 day weekend in a hot warehouse and a couple of days in a hot truck all 3 plants arrived dead. I called and was told I would get credit and 2 weeks later I am still waiting. I have ordered many plants on line and never received them just packed in peanut Styrofoam. All good plant suppliers have special boxes to ship plants.
Garden Crossings only ships on Monday, Tuesday or Wednesday. They are in Michigan and Monday shipments are to the most distant points with Wednesday shipments to the closest cities. I have never had a problem with them.
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear John
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, and we would be happy to check on the status of your credit. Your feedback is important and helps us to ensure the best possible customer experience. Thank you for participating in our review.
Discerning tastes!
Wayside Gardens always has quality stock with good, strong root systems. After planting, in one week you are amazed how the plants have grown (with a little help of liquid fertilizer at planting time).
This year, I purchased several "combos" (during "free shipping"events), designed for container gardening. They were shipped a month ago, and they are now three (3) times larger and blooming profusely! I have a customized look, making my property unique, versus what the big name store offers.
Choose/trust Wayside for providing selections you can't find elsewhere, as well as good customer service!
June 16, 2018
Unprompted review
Was shipped dead plants and bareroots…
Was shipped dead plants and bareroots that did not grow .Very disapointed
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Allison
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
I really enjoy looking at the plants Wayside has to offer.
I really enjoy looking at the Wayside catalog to find some plants I can't get in my local garden centers. Most of the plants I receive do well and if a plant is too broken to be nursed back to health, a simple phone call to customer service offers me a refund or a new plant. Its the customer service that keeps me coming back as a consumer.
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Renee,
Firstly, we want to thank you for willingly spending your time to write us a review. The team here at is completely devoted to our work and Customer service is one of the foundation pillars on which this company has been built. It gives us great encouragement to get positive feedback from you. Thank you, once again, for your kind words. We are currently taking orders for our Fall season, so be sure o take advantage of our great Fall deals!
Have always got good product and good…
Have always got good product and good service from wayside
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Customer,
We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders, so be sure to take advantage of our beautiful fall items as well!
Substituted plant could have been chosen better
I ordered two combo planter trios based on the pictured color scheme. The growers substituted a totally different plant changing a spectacular color scheme into an ordinary run of the mill theme. When I called customer service, I was told that this happens all the time and that there was nothing that could be done about it. They don’t have plants to send out. No apologies. Not a very good customer service experience. This was my first experience buying from Wayside. I am not sure if I will be a repeat customer.
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear customer
We are very sorry to hear that you have had a negative experience with our company. We are committed to working closely with customers to resolve any service issues and will continue to focus our efforts on creating a positive experience. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers. Thank you for participating in our review.
Good website
Good website, good customer service, poor packaging resulting in damaged plants. Quick refund of purchase price after one phone call.
June 16, 2018
Unprompted review
Reply from Wayside Gardens
Dear Customer,
We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders. Be sure to take advantage of our Fall deals!
Great prices, but....
ordered 2 different plant collections for pots. One arrived when expected and was exactly as described. Plants doing very well! second collection had wrong plants and not potted as stated in description. They reordered the collection for me, waited 10 days and due to a late truck somewhere along the way, they sat in a warehouse somewhere and cooked over the weekend. Plants still not right and was able to get prompt refund. 6 other individual plants took forever to arrive and quality was marginal on some. Don't understand why ship dates for my area were so late. But the prices were really good compared to other companies!
June 15, 2018
Unprompted review
Reply from Wayside Gardens
Dear Customer
Thank you for taking the time to leave us a review. Firstly, we want to apologize to you for any problem that you have faced because of this. Your input is very important to us and will assist us in our ongoing efforts to provide better products and services to all our customers.
Dead plants
Order came late and some plants were dead . Customer Service was no help. I will NEVER order again. I am spreading the word to all my friends.
June 15, 2018
Unprompted review
Reply from Wayside Gardens
Dear Customer
Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. All of our items do come with a guarantee which varies depending on what the items are. If you would please give us a call at If you would please give us a call at 1-800-845-1124 and mention to the customer service representative that you are a Trust Pilot customer, we would be happy to review your order to see if there is anything more we can do to assist in this matter.
Some plants arrived a little beat
Some plants arrived a little beat. A couple of annuals did not survive.
June 15, 2018
Unprompted review
Reply from Wayside Gardens
Dear customer
Thank you for taking time to participate in our review. Firstly, we would like to offer our sincerest apologies for any inconvenience we may have caused you. Annual plants are guaranteed for 14 days from the date of receipt. If you ever have any issues or are unsatisfied, with your plants you may contact us at 1-800-845-1114 and a customer service representative will be happy to assist you!
Always love ordering and receiving…
Always love ordering and receiving their products.
June 15, 2018
Unprompted review
Reply from Wayside Gardens
Dear Susan,
We're delighted to hear you had an amazing experience with our company.
Its customers like you that make our job wonderful. We look forward to serving you again soon. Thank you, once again, for your kind words. And remember, we are currently taking orders for our Fall season, so don't miss out on all of our great Fall deals!
On 5 separate orders the plants arrived…
On 5 separate orders the plants arrived in remarkable shape.
June 15, 2018
Unprompted review
Reply from Wayside Gardens
Dear Customer,
We are incredibly grateful that you took the time out to leave us this note. Our company values our customer satisfaction as top priority and we are committed to our customers. We look forward to serving you again. We are currently taking Fall orders, so be sure to take advantage of our beautiful fall items as well!
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