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W D S Associates Reviews 978

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TrustScore 4.5 out of 5

4.7

Legal Services
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Review summary

Created with AI, based on recent reviews

Looking at 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as helpful, knowledgeable, and professional, often praising their ability to explain complex matters clearly and put people at ease. The service provided is consistently described as excellent, with many appreciating the efficiency and the prompt response times to inquiries and requests. People also value the smooth user experience, particularly the convenience of home visits and the ease of communication. However, some customers also noted significant delays in receiving their wills, with some waiting up to five months. A few other people also felt that the customer service was poor, describing it as unhelpful and even rude, especially during stressful times.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism,... See more

Response time

Users describe positive interactions with response times. Many customers praise the promptness of replies,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently praise the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always, nothing but positive words to say about Lance. Being out of the country we generally communicate by email and it's never a long wait for a response. He's always able to answer all of our qu... See more

Company replied

Rated 5 out of 5 stars

Sean came to our house for meeting which meant we were at ease and could also get any info he required. No risk of having to send via email at later date or have another call. Sean explained range... See more

Company replied

Rated 5 out of 5 stars

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. D... See more

Company replied

Rated 5 out of 5 stars

Used WSD Associates many years ago for will writing services so when wishing to update wills, contacted them again. Although no offices in Newcastle upon Tyne, they do have Associates who cover ou... See more

Company replied

Company details

  1. Legal Services

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

978 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Lance is very very helpful

Lance is very very helpful. Always available and answers emails and questions promptly.

October 25, 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

Lance of WDS ASSOCIATES sent me details…

Lance of WDS ASSOCIATES sent me details about putting my house into trustees, on a Saturday brilliant, it was no trouble for him to do this for me.

October 25, 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

A big thank you to Sean Baxter

A big thank you to Sean Baxter, sorted out wills for my husband & I and also helped sort out a will and power of attorney for our Mum. Great help and advice, it can be very confusing, Sean was very patient and informative, would definitely recommend WDS Associates.

October 24, 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

Rated 5 out of 5 stars

WDS Associates were impressive

Sean from WDS Associates arrived promptly at our home within 5 minutes of the agreed time. There was a great deal of information to discuss regarding our Last Will & Testament, this took two hours. During this time, Sean worked diligently recording our wishes, whilst patiently taking time to explain the finer details and answering any questions. ... Well done Sean.

October 23, 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Russell Summers came to our home

Russell Summers came to our home, he was efficient in his communication prior to and during the appointment, restoring my waned confidence in WDS many thanks Russell.

October 20, 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Putting you mind at ease.

After having a few concerns regarding my will and other documentation, I reached out to WDS who quickly and promptly put my worries to rest, a big thanks to Debra and the team.
Regards Gary

October 20, 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Fantastic Company

I have nothing but positive reviews for this company. Me and my wife had a difficult time with another will writing company and Lance came out to our house and sorted everything out in seconds. I could not recommend Lance enough to other clients looking to use this company.

10/10 , high recommend

October 17, 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Great service & attention to detail

Lance, Leanne & Skye were very helpful and accommodating making my experience easy and calm. Thankyou all.

October 15, 2025
Unprompted review
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Reply from W D S Associates

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Rated 5 out of 5 stars

Really good service

Really good service. Clear and upfront about all eventualities with a realistic approach that was polite and straightforward.

October 13, 2025
Unprompted review
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Reply from W D S Associates

Thank you for taking the time to leave us a review 🤩

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