Absolutely love this brand - my husband is obsessed with the shirts/t-shirts and I always get him something from bound for his birthday/special occasions. The quality is unmatched, such beautiful... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been a loyal customer of Bound Clothing for over four years now, and I can honestly say they never disappoint. Their clothing is consistently exceptional in quality, you can really feel the d... See more
Company replied
I ordered two linen pants, but the fit was a bit too tight for my liking. Requesting an exchange was very easy by following the instructions. Since I’m going on vacation next week and wanted to take t... See more
Company replied
I accidentally made a mistake with my address, which meant my package couldn’t be delivered. Since I live in Germany and the parcel was coming from the UK, I needed quick help. The communication wa... See more
Company replied
Company details
Written by the company
bound - original contemporary wear.
Contact info
Manchester, United Kingdom
- info@wearebound.co.uk
- wearebound.co.uk
4.3
Excellent
1K reviews
Replied to 12% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great products great service
Great products, especially the SS26 line. Customer service really helped me out with an issue I had. I will be buying again because of that
April 22, 2026
Unprompted review
Reply from bound
Thank you for the great feedback! We’re so glad you’re loving the SS26 line and that our customer service team could help resolve your issue.
We appreciate your support and can’t wait to have you back again soon.
Thanks,
Team bound
Great independent brand, quality clothes
Great quality clothes – I got some especially decent trousers and I've also had some knitwear which has lasted well over a year. Shipping was efficient too.
April 22, 2026
Unprompted review
Reply from bound
Thanks so much for your review. We’re really pleased to hear you’re enjoying the quality!
Best,
Team bound
they dont want to refund my money after…
they dont want to refund my money after what has happend for the second time ... :
"It's already for the second time that the transportation company of Bound Colis Privé didn’t deliver the ordered and the paid goods.
Too many mails was needed to finally obtain a gift card then and it took like months to make that happen.
I thought giving your company a second chance so I ordered for the second time.
Unfortunately the M was to big , I returned the M and asked for an exchange in S
and again this was never delivered.
Now you are refusing me to refund the full amount which I dont understand at all.
You cannot force any customer to buy again by giving them a gift card.
Especially when the client is completely dissatisfied about the service of the company and therefore no longer wish to buy from them.
Legally you may not simply hold someone’s paid money hostage if the customer clearly request a full refund"
April 6, 2026
Unprompted review
Reply from bound
Thanks, means a lot!
Team bound
Excellent zip up jacket
Excellent zip up jacket, really well made and looks great. Plus fantastic customer service organising a size exchange. I recommend them.
April 21, 2026
Unprompted review
Reply from bound
Thanks so much for the great feedback. We’re really glad you’re loving the zip-up jacket and that the quality hit the mark!
Really appreciate the recommendation.
Thanks,
Team bound
Fantastic personal service
Fantastic personal service, great kit at great price, great comms
April 17, 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Great customer service
Ordered the Stamp Hoodie in black. Great quality item and the material was good too. Unfortunately I had to return as I missed in the description about the fit (100% on me). But having returned the customer service I received was second to none!
April 17, 2026
Unprompted review
Reply from bound
Thanks so much for your honest review. We’re really glad to hear you loved the quality and material of the Stamp Hoodie.
It’s great to know our customer service team could help make the return process a positive experience. We really appreciate your support and hope to get you into something that’s just right next time!
Thanks,
Team bound
Great customer service and products…
Great customer service and products good quality
April 20, 2026
Unprompted review
Reply from bound
Thank you for your review!
Integrity is boundless
Jack Helped me out!
I returned an item, there was an issue with processing the return/exchange initially but they did sort it in the end and their communication and rational was really appreciated! Keep up the good work, besides it being too large what I returned it actually was brilliant quality and I would recommend in my opinion, the cost really reflects the goods and service!! :)
April 20, 2026
Unprompted review
Reply from bound
Thank you for your thoughtful feedback! We really appreciate your patience while we got the return sorted and glad our team could resolve things and keep you informed along the way.
It’s great to hear you rated the quality so highly too. Your recommendation means a lot to us and we hope to get something spot-on for you next time!
Best,
Team bound
Quality of the items is fantastic
Quality of the items is fantastic and really well crafted. The customer service was also top notch at answering my queries.
April 20, 2026
Unprompted review
Reply from bound
Thank you for your kind words and for supporting bound!
Amazing products
Amazing product. First time using and will definitely be using again. A great upcoming brand that will become a popular brand
April 19, 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Great Clothing Brand
Great clothing brand, easily resolved a return and great customer service. Will definitely use again.
April 15, 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Reply from bound
Thank you for supporting bound!
Great items and really good quality
Great items and really good quality! Love it
April 18, 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Really good customer service and always…
Really good customer service and always great quality products
April 17, 2026
Unprompted review
Reply from bound
Thank you for supporting bound!
Would recommend this company highly
Would recommend this company highly. The quality of the items is excellent. The customer service is very good. Had a few queries about returns but was handled quickly and efficiently.
April 16, 2026
Unprompted review
Reply from bound
We’re really glad to hear you’re happy with the quality of our pieces and that our customer service team could help with your return queries quickly and efficiently.
We appreciate your support and hope to see you back again soon!
Thanks,
Team bound
Really happy with my purchase.
Really happy with my purchase.
Jack provided fantastic customer service, excellent communication, really responsive and facilitated a speedy delivery. Thanks again!
April 16, 2026
Unprompted review
Reply from bound
Thank you for your kind words and for supporting bound!
Excellent customer service!
I loved the shirt but feared I’d ordered the wrong size. Contacted Jack who replied within a day! Their service was so speedy the shirt had already been despatched but Jack offered a returns solution immediately. It wasn’t needed though as the shirt fit beautifully! It is so well made, the material is bold, classic and pretty damn gorgeous! I shall enjoy wearing it! Thanks to Jack and the team at Bound. Would definitely recommend them and their clothes!
April 16, 2026
Unprompted review
Reply from bound
Thanks so much for the amazing feedback and we’re really glad to hear the shirt worked out perfectly in the end. Nothing better than a great fit!
We really appreciate the recommendation and hope you enjoy wearing it for a long time to come!
Team bound
Great Quality and Customer Service
Ordered a couple of sweaters and trousers from bound - the quality is fantastic and fits very well. Initially had an issue applying a discount code, but this was resolved very quickly by Jack and the Customer Service Team who are incredibly responsive. Couldn't recommend more!
April 16, 2026
Unprompted review
Reply from bound
Thanks so much for your review! We’re really glad to hear you’re loving the quality and fit of the sweaters and trousers.
We really appreciate the recommendation and your support!
Team bound
Non-existent customer service
Non-existent customer service. Emailed “Jack” at we are bound. Not even a holding response received. Got an auto reply on Facebook messenger around response times over the Christmas period.
April 10, 2026
Unprompted review
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