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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their high quality, often describing them as a "game changer" for those managing dietary restrictions like diabetes or following a low-carb diet. Many people appreciate the taste and texture of the bread, wraps, and other items, finding them to be excellent substitutes for traditional bread products. The delivery service is also frequently highlighted as quick and reliable, with orders often arriving earlier than expected. However, some customers also noted that the price of the products is quite steep, with a few feeling that the quality did not always match the cost. There were occasional reports of products arriving moldy or having an unpalatable taste and rubbery texture, leading to dissatisfaction for some. Additionally, a few people expressed concerns about the presence of certain additives in the products.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the taste and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many consumers praise the products for being tasty, filling,... See more

Price

Consumers find price to be ambiguous. Many reviewers consider the products expensive, citing examples like... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express satisfaction, praising the ease... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a long term customer and impressed with the quality and service. The seeded brown bread is amazing, however, just some positive criticism, I personally find the white bread products could do with... See more

Company replied

Rated 5 out of 5 stars

Whilst dieting I have 2 seeded sandwiches a day with either cheese and onion or tuna and sweetcorn fillers from local supermarkets and find them lovely filling meals which have included 300 ml of fr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love all the Heylo products from the brown nutty bread, bagels, wraps, granola and my particular favourite the cinnamon & raison bread which tastes like hot cross buns all year round! Keeps... See more

Company replied

Rated 5 out of 5 stars

Am now on my 3rd order of the seeded and white bread which has been revolutionary as a newly diagnosed type 2 diabetic.. no spikes, just amazing flavour & texture. ALS just received the raised & cinna... See more

Company replied


Company details

  1. Health Food Store
  2. Bakery

Written by the company

Welcome to Heylo - where baked goods and low-carb living finally come together in a satisfyingly delicious way. We’re a team of passionate low-carbers and foodies working together to create tasty low-carb and keto products, so that you can enjoy your favourite baked goods – while achieving your nutritional goals. We care about each and every customer's journey with us and welcome feedback that helps us improve. Our dedicated customer service team will always do their best to help, and we aim to answer customers’ queries within 24 hours (but it’s usually much quicker than this). Please feel free to get in touch!


Contact info

4.1

Great

TrustScore 4 out of 5

204 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I ordered the bundle

I ordered the bundle. All of it tastes fantastic! Will definitely setup a subscription order. Amazing stuff!

April 7, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It makes our day to hear this! :) Thanks so much for sharing x

Rated 2 out of 5 stars

massively overpriced

The bread is fine but massively overpriced, particularly when you are just ordering one loaf as a test to see if you like it. Having considered the options, I think I won’t be buying any more, simply cutting down my carbs will be significantly less expensive.

April 3, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks for your reply. Our premium ingredients for keto bread are more specialised than needed for regular bread, and the development process is more in-depth. However, as we grow as a company and benefit from economies of scale, we're hoping to pass savings on to our lovely customers. Kind regards, The Heylo Team

Rated 5 out of 5 stars

Great low carb bread

The products are very good and enable me to have the convenience of rolls or wraps but keep my carbs very low. The customer service is excellent, I really recommend Heylo. A well run company with excellent products.

April 3, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, It great to hear that you're enjoying Heylo rolls and wraps. :) :) Thanks so much for sharing x

Rated 4 out of 5 stars

Solves bread cravings

It’s not the same as normal bread. However bread is a delight to have when on keto diet. I prefer the seeded loaf. Would prefer if price was lower, very expensive.

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Low carb bakery

I have found Heylo an excellent company to deal with, ordering is very easy & the speed of delivery is exceptional. All questions that I have had have been dealt with promptly with a quick email response to solve my issues.
I have tried all their bakery products & in my opinion they are better than other low carb companies breads etc. My favourites are the bagels - split, toasted & topped with a variety of sweet or savory low carb spreads. I am also very fond of the pizza bases although I tend to use them more as a pitta bread - again lightly toasted, halved & opening the 'pocket' in order to fill it with hot chicken or beef & salad with tzatziki! although I have used a variety of other fillings. The wraps are used in similar ways & I struggle to accept they really are low carb!
I have tried all the different Granola's, they are all very tasty but my favourite is the Honeycomb which is now my daily treat at the end of the day, a small portion with some flavoured Quark is enough to meet my need for something sweet without adding lots of carbs.
The breads & rolls are all tasty but I prefer the items mentioned above as I am not a sandwich person, the texture is a little different to normal breads for me but I really enjoy the seeded loaf toasted with melted cheese!
I highly recommend Heylo & I am now a regular subscriber so I don't risk running out of my favourite items.
Thank you Heylo for helping me on my weight loss journey.

March 15, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for leaving such a fab, detailed review! Your pitta's sound delicious - we sometimes use the pizza bases as pitta breads too! It's great to know that Heylo items are working well for you. Thanks again! x

Rated 5 out of 5 stars

These products are my absolute…

These products are my absolute saviours, so many ways to use them while keeping carbs low. I always keep a stock of them in the freezer .

March 21, 2025
Unprompted review
Heylo logo

Reply from Heylo

This makes our day to hear! It's fantastic to hear that Heylo breads are working so well for you. Thanks very much for sharing x

Rated 3 out of 5 stars

Heylo Low Carb {NOT} Granola

Heylo Low Carb Granola. Firstly, it is NOT granola. Although the packet states "Baked granola clusters", there are no clusters, it is just muesli: good quality muesli but muesli all the same. I ordered a 3-pack bundle - honeycomb, caramel and cocoa. The first two tasted the same. Disappointed.

March 3, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We're sorry to hear that you didn't enjoy the granola as much as many of our other customers. If you feel there was a quality issue, please don't hesitate to contact our customer service team and they'll be happy to help. Kind regards, The Heylo Team

Rated 5 out of 5 stars

Diabetic on Insulin

Fantastic service, prompt replies and easily solved. The products are amazing. I am a diabetic taking insulin, I also have an implant and are monitoring my sugar levels and these products hardly effect my blood levels.

March 19, 2025
Unprompted review
Heylo logo

Reply from Heylo

We're thrilled to hear that Heylo breads are working so well for you. It means so much to hear this. Thanks very much for sharing x

Rated 5 out of 5 stars

This products are a game changer

This products are a game changer! Taste really good and keep you full for longer. Im on low carb diet and I was really craving bread so this is perfect solution.
Delivery slow with Royal Mail but bread still arrived in really good date

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Let us start with the elephant in the room…

Let us start with the elephant in the room. You will hear all over that this is exactly like bread. To me this isn't *exactly* like bread. There is a faint tang to the items I have ordered that you don't get with regular bread. A bit like mild marmite to me - no problem I like marmite.

That said, it is damned close to full carb bread. It isn't the same delusion I feel "Keto people" who claim Cauliflower tastes like anything but cauliflower are suffering (it really is cauliflower to me no matter how you dress it up). This IS delicious bread. I have enjoyed them far more than the almond flour, coconut flour, 90 second microwave etc items I have made at home and all of which have disappointed. The texture is there, especially in the sub rolls. It is very good at not spiking me having a slice with breakfast - too good in fact I have been hypo territory the last 2 mornings vs my usual no sugar wholemeal which I need to adjust for. This isn't so much a lifestyle choice to lose weight as a necessity as a diabetic and it is one I can live with long term.

Very impressed. Slightly pricey but worth it. Don't hesitate for a long time like I did. It is lovely to have a slice or two back in my diet without worrying if I can afford it glucose wise.

March 15, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for sharing. It's wonderful to hear that you're enjoying Heylo bread and that it's working so well for you. x

Rated 5 out of 5 stars

I just love Heylo products particularly…

I just love Heylo products particularly the bagels and the gorgeous chocolate brownies. They have helped so much with my low-carb eating after my Type 2 Diabetes diagnosis. By using products like this I've managed to lose over 4 stone in a year so thank you!

March 17, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, This makes our day to hear this! We're thrilled Heylo goodies are working so well for you. Thanks very much for sharing x

Rated 1 out of 5 stars

Absolutely dreadful

Absolutely dreadful. A very clever marketing scam
Each slice is half the size of a normal slice and yet the loaf is 4 times the price. So if you calculate by weight, it is 8 times the price of a loaf of bread from the supermarket.
The white bread and rolls are rubbery and chewy. Leave a horrid taste in your mouth.
The whole meal seed loaf was hard and inedible and went in the bin.
I understand for special dietary needs but certainly when you compare calories, it's no different.
The whole thing is a huge marketing scam, selling a poor quality product, which tastes awful. To add insult to injury the postage cost is high too.
As it was my first order, the booking said I'd get free rolls and free pizza bases. Only one of them was included.
Save your money. Too many people buying this rubbish after seeing adverts pop up

I can’t wait NOT to order again

March 15, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, We appreciate your feedback and are genuinely sorry you didn't enjoy your Heylo items as much as many of our other customers.

The high protein and high fibre content of Heylo slices makes them very filling, so they are a smaller than regular bread. However, many of our customers find this to be a good size both in terms of the low carb count and not being over-filling.

The main reason people choose Heylo bread is for the super low carbs; for example, our Lighter White slice is 1g carbs vs 22g carbs in a Toastie slice And only 39 calories compared to around 95-100 calories in regular bread. Our premium ingredients do cost more than standard flour, which affects pricing, but as we grow we'll be able to pass on the savings that come with being a larger company.

Regarding the free items - they're available for orders over a certain value, which may explain why they weren't both included. Please let our customer service team know if you feel there was an error here.

Please also let us know at heretohelp@weareheylo.com if we can assist you further. Kind regards, The Heylo Team

Rated 1 out of 5 stars

Far too over priced

Far too over priced. Was shocked when the bread came only 300g per loaf compared to a standard loaf 800g. Worked out £13.57 for two loads delivered from the website.

March 10, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks for your feedback. As a small. growing business, we appreciate all comments from customers that help us improve.

In order to achieve such low carbs and high protein in Heylo bread, our premium ingredients do cost more than standard flour, which affects our pricing, but we are constantly working to provide better value as we grow.

Please let us know at heretohelp@weareheylo.com if we can assist you further. Kind regards, The Heylo Team

Rated 5 out of 5 stars

First order but will definitely not be my last!

I had my first order this week and tried the cinnamon bread, the brown bread and the seeded bread.
I used to buy another seeded loaf which is no longer in production so tried this as a replacement. Although more than twice the price the seeded bread is very good. Nice thick slices with many fewer carbs and lower calories than my previous bread. A good replacement so I will buy again.
The brown bread is soft and will probably make good sandwiches. I haven’t eaten ‘sliced’ bread for 8 years or so, so this a novelty for me! I doubt I will buy this often as I don’t tend to eat sandwiches.
The cinnamon bread is delicious. A very nice lower carb treat. Although this is not very low carb it’s more satisfying than its ‘full carb’ brothers.
Yes, I will buy from Heylo again.

March 5, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your comments. We're thrilled to hear that you're enjoying Heylo bread and that it's working so well for you. 💖 If we can help with anything further, please let us know at heretohelp@weareheylo.com Kind regards, The Heylo Team

Rated 4 out of 5 stars

A good selection of low carb options…

A good selection of low carb options for breakfast, lunch and snacks. The prices are reasonable and the quality of the products are good. They obviously don't taste quite the same as high carb/sugar options but its still nice to have a little treat without spiking blood sugars. I am working my way through their listed options. Have tried the Granola, breads, rolls, crackers and brownies. Have enjoyed all of them. Delivery is reasonable by Royal Mail.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Can't recommend enough!

Web site is easy to navigate, orders are delivered quickly, products are amazing!

February 14, 2025
Unprompted review
Heylo logo

Reply from Heylo

Hi, Thanks so much for your comments. It makes our day to hear that you're enjoying Heylo bread. 💖 If we can help with anything further, please let us know at heretohelp@weareheylo.com Kind regards, The Heylo Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, well packed.
Fruit bread is felicious. I froze the tolls, bagels and wraps as we are off on holiday. Will try them on our teturn

February 11, 2025
Unprompted review

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