Ordered 3 skeins then realized a week and a half later once I started my project that I needed 2 more and they were out of stock. Tried to contact them about when they might have more in stock but nev... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I order the Tupelo Kit on the train back from a holiday in India, so it would arrive once I'd finished emptying my case. Sadly DHL didn't deliver it and eventually rang and told me I had given the a... See more
Company replied
When I ordered my Beautiful sweater I failed to see color options. I wanted white yarn but it’s been out of stock for several months. I obviously missed the other color choices and did not understan... See more
Company replied
I love the wool but am disappointed that some yarn, like the mohair has very limited colours. I keep checking to see if that status has changed but it has not. There is a shawl, your pattern, that I w... See more
Company replied
Company details
About We Are Knitters
Written by the company
About us
WAK is more than a brand, it's a family! Did you know that we are more than 1 million makers? Since 2011, we have grown a passionate community of craft lovers. With the help of social media, we've been able to teach people from all over the world how to knit and crochet. Our kits, yarns and tutorials have accompanied them in their journey from newbies to pro makers.
Do you want to learn to knit but don't know where to start? This is the perfect place. Here you will find a lot of knitting and crochet kits for beginners with easy and basic stitches. The kit is all ready: skeins, needles and pattern. We also prepared a lot of video tutorials on our website to show you how to get started easily from home.
What are you waiting for? Join us!
Contact info
Calle de Serrano, 110, 5º, 28006, Madrid, Spain
- info@weareknitters.com
- weareknitters.com
4.0
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response with a simple…
Quick response with a simple resolution! Thank you!
November 3, 2025
Unprompted review
Reply from We Are Knitters
Thank you Kimberly!
Reply from We Are Knitters
Thanks so much!
Customer Service is getting better to…
Customer Service is getting better to my request.
November 12, 2025
Unprompted review
Reply from We Are Knitters
Thanks so much!
Incredible and fast customer service.
November 10, 2025
Unprompted review
Reply from We Are Knitters
Thank you!
Good projects
Good projects
the only thing is that there is too difference between easy and difficult. The difficult project some times in my opinion are not explained very well.
November 12, 2025
Unprompted review
Reply from We Are Knitters
Thank you for your comment.
Please note we do offer many kits with an"Intermediate" level.
This could be a great opportunity to learn new technics before trying again an "Advanced"project.
Fast delivery, good quality but the colour was off
Fast delivery. The cotton is a lovely colour. The 3 star review is because the colour is called 'deep blue' and looks blue in the picture but is a teal colour, really quite green. It's a beautiful colour and I like it but it was misrepresented.
October 28, 2025
Reply from We Are Knitters
Thank you for your review!
Our Customer Service will contact you today about this topic.
We would like to investigate a bit futher this color issue.
Thanks in advance for your help.
Great product and customer service!
November 7, 2025
Unprompted review
Reply from We Are Knitters
Thank you so much!
I loved the Cat Amigurumi!
I loved the Cat Amigurumi and when I had a question I received help right away. I will definitely enjoy more patterns from We Are Knitters!
October 31, 2025
Unprompted review
Reply from We Are Knitters
Thank you so much!
I tried to get the download link to a…
I tried to get the download link to a free pattern. Even after multiple attempts the link was not sent to my email (I did check my junkmail folder just to make sure). Even attempting to conact to find out why has ended, so far, with no real response.
October 30, 2025
Unprompted review
Reply from We Are Knitters
We are sorry about this bug!
Our Customer Service is trying to find your emails but could not locate them...
Could you email info@wereknitters.com with the name of the requested pattern? (Please put "Attn Vincent" in the subject line)
Do not worry, we will fix this!
Reply from We Are Knitters
Thanks so much!
I've been trying to return a $250…
I've been trying to return a $250 terrible mystery box. Their system can't find my order despite the order no and tracking ID being correct. I get canned emails and no help. This is the last time I ever order from them.
October 23, 2025
Reply from We Are Knitters
We are sorry about this bug.
Our Customer Service will email you a prepaid return label today.
BEAUTIFUL YARN
THE website can be a bit confusing, but overall I was able to order what I needed. Great discounts and videos.
October 23, 2025
Reply from We Are Knitters
Thank you!
Our IT team is still working on our website, we hope things will get smoother quickly.
Bought a starter kit
Bought a starter kit, got the wrong color wool. But they imidiatly send me the correct color after, free of charge!
October 30, 2025
Unprompted review
Reply from We Are Knitters
Pleased to read your issue has been fixed quickly!
Have fun with your project.
Cute project
Cute project. High quality yarn. Worked up quickly. Written instructions had a few confusing moments, but watching videos helped.
November 2, 2025
Unprompted review
Reply from We Are Knitters
Thank you so much!
Vincent is amazing
Vincent is amazing - so thoughtful and professional. He made my day and will make me come back to buy more from WAK- please give him a raise/bonus that he deserves.
October 30, 2025
Unprompted review
Reply from We Are Knitters
Thank you so much, we do have an amazing Customer Service team !
We will make sure to pass the nice words to Vincent (and will support your bonus request! ;-) )
I still have not received my order…
I still have not received my order after two weeks, and there is no updated tracking information. I have asked to cancel my order and have not heard back.
October 20, 2025
Reply from We Are Knitters
Hi Roxanne, we are so sorry for the inconvenience, caused by the long transit of your parcel. No worries though, our customer service team will reach out to you and give you the best solution they can to make it up to you and do whatever we can so that you receive your kit asap!
Reply from We Are Knitters
Hi Shawna, thanks for taking the time to share your feedback, I can see my colleagues have already sent you your pattern so you can start your project. We are sorry for any inconvenience caused and hope you will enjoy it!
Fantastic customer service as always
Fantastic customer service as always, thank you so much
October 27, 2025
Unprompted review
Reply from We Are Knitters
Thanks so much!
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