We Are Knitters Reviews 1,575

My husband ordered me a kit for Christmas, he was sent the kit in the wrong colour with no contact or explanation as to why. I contacted them to complain and never heard anything back. Really disappointing. The kit is fine (though all instructions are online which I'm not keen on), but customer service is poor.

High quality yarn; wool, alpaca and cotton; in a wide variety of colors; Great customer service; reasonably priced; great variety; easy to use patterns; quickly and carefully shipped; highly recommended; I’m a repeat customer; love We Are Knitters!!

I wish there were more photo examples of the yarn colors in the finished product to get a better idea of the color options (especially in mixed/multicolor yarns), but great customer service and responses from the team :)

Ordered 3 skeins then realized a week and a half later once I started my project that I needed 2 more and they were out of stock. Tried to contact them about when they might have more in stock but never got a reply. Settled for ordering another 2 skeins of another color to make my project stripped now vs one solid color, it was an ok compromise but wasn't my first choice. Better than starting over with different yarn....

Having decided to treat myself for Christmas I eagerly awaited delivery only to be told the main item in my order was out of stock. I decided to carry on with the rest of my order, however, when they finally got around to dispatch yet another item was out of stock. Order cancelled and I’ll find myself something else for Christmas now we’re half way through January. I would be wary of ordering from them again.

I had lost a pattern for a knitting kit I ordered forever (like 2 years ago). I reached out to see if it was possible to resend it and received the pattern the next day, which is very much appreciated!

I had an issue with a knitting kit (both a yarn quality issue and later a structural problem with the project), and I have to say that We Are Knitters handled the situation in an exemplary way.

The customer support, especially Vincent, was very responsive, friendly, patient and solution-oriented. They took my case seriously, reviewed photos, discussed the technical aspects with their knitting team, and in the end provided a very fair and generous solution, including additional yarn sent free of charge.

Thanks to their support, I was able to finish my cardigan successfully and I am very happy with the final result.

Great customer service, cooperative, fast and professional. Highly appreciated!

This site not only has excellent patterns and yarns, but also has a customer service team with helpful and friendly staff. I lost the pattern for a cardigan I love, and they immediately sent it back to me in digital format. I highly recommend their products!

I received my order quickly but it the yarn wasn’t the color I thought it was going to be. Also, the order insert said a tapestry needle was included; it wasn’t (no huge deal). The website ordering page doesn’t allow you to zoom in on a colorway (not that I could find anyway). I wanted the yarn in the ad I clicked on but received something else. I want to return it and I’ve tried contacting them for return instructions. It’s been 4 days now and I haven’t heard from them. I’ve

The custom service was great. My needle tip broke, and they quickly send me a new pair.

I was wondering where to find a pattern that was showing as a new product and haven’t received an answer

I have purchased a sweater from WE ARE KNITTERS 4x! I started last year I love the soft yarn. The kits make it so easy, everything is included. Thank you WRK.

Easily able to get my question answered. Appreciate that

Years ago, I ordered knit-kits with WeAreKnitters for my knitting group, and we had so much fun! Over the years I bought the yarns in the store, and the quality is amazing.

But now I ordered online again for the first time in years, and it was far from great. It was difficult to find the available colours for the patterns, but I managed after some time. The colour examples are also very small so it's difficult to imagine the final product.

Then it said it would be delivered for Christmas, which is great as I finally had some time to get creative! I ordered on Dec 14th, and the Christmas holidays came and went, without wool.... I reached out twice over the holidays as I stayed home on 2 days as I received emails that the delivery was on its way. Nothing was delivered on both days, and I heard nothing from WeAreKnitters. Ultimately, I received my parcel on January 7th.... within minutes I also receive a message from support saying it was delivered. Why no answers when I reached out?

The patterns come by email and not in the kit. It's ok, but I would have paid extra to have it printed. I want to be offline when I knit and not look at a screen all the time. Maybe offer both options?

I received one free crochet hook and the needle is about to snap in two just by looking at it. Terrible quality and it contains loose wood. It would damage the yarn if I were to use it.

Although the yarn is from the same batch, there is a significant change in colour between the balls of yarn in the kit.

The wool is still amazing, but I will not order again... Too much hassle for a relaxing activity.

It took me two months to receive both the kits I bought. Terrible experience.

Truly bad customer service. Hard to follow the content of the email that is regarding the actual issue since you are bombarded with links. Still waiting on the help I initially sought almost a month ago.

Excellent customer service. My problem was settled immediately! Love this business!

Fabulous company to deal with, super responsive and very helpful to a query I had. Very pleased with the service received and the outcome, would definitely recommend.