Koala Accounting Reviews 132

TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

Worst exspreance ever with these cowboys they take money from you without even telling you and after contacting them they say that they can do it and don't need to explain or provide an invoice for th... See more

Rated 1 out of 5 stars

Very unprofessional, take money without telling you what its for. Very unhelpful, leave people in financial hardship by taking every penny without informing them before hand.

Rated 1 out of 5 stars

They seem to have a lot of fake reviews here, take a look at their google reviews for reality. Scammed out of £24 a week while being forced to use their services via Flow Group ltd. Paid £96 a month... See more

Rated 5 out of 5 stars

I have been with Koala Accouning for around 5 to 6 weeks now and I have had nothing but 5***** help and support from them. Im learning from scratch of how everything works being self employment and... See more

Company details

  1. Accounting Firm
  2. Accountant

Written by the company

We are Koala Accounting. We specialise in limited company accounts and taxes. Get in touch!


Contact info

2.2

Poor

TrustScore 2 out of 5

132 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

General review

I've used Koala for almost 2 years. Everything I've asked for they have helped me with, whether general advice about my company and tax issues, or with completing my accounts submissions and tax returns.
The only downside was initially I thought they would be a little more proactive than they are. In a nutshell, if you ask, they will do, and do it well and generally efficiently and professionally, but without a request, nothing happens.

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

I was recommended to use Koala shortly…

I was recommended to use Koala shortly after I started working for Amazon as a self employed driver a couple of years ago. They are very professional in everything they do and always promptly reply to any questions I have. I’ve since moved jobs but have stayed with Koala for my accounts.
Terry Horne

November 11, 2022
Unprompted review
Rated 5 out of 5 stars

Being self employed Koala was…

Being self employed Koala was recommended. From day one they helped me set up my business bank,VAT and much more. They are very helpful giving advice keeping my TAX VAT etc low. I'm really happy with the service I get and would recommend to anyone

November 11, 2022
Unprompted review
Rated 1 out of 5 stars

Took 3 weeks to set up my free agent…

Took 3 weeks to set up my free agent then took 4 weeks to pay me

May 5, 2022
Koala Accounting logo

Reply from Koala Accounting

Hi Wayne,

We are sorry you feel this way, but as an accountancy practice we do not make any payments to our clients, this will be down to your end employer.

Please contact us directly on 0330 202 0657 to resolve any other issues you may have.

Thanks
Koala Accounting

Rated 5 out of 5 stars

Superb Service

All the associates I dealt with were very professional and knowledgeable in the past 16 months.
They are always reachable if a question arises, which I had many of.
I personally received help with Incorporation, becoming VAT registered, Self Assessment and many other things.
Can only recommend, these guys are awesome!

April 5, 2022
Unprompted review
Rated 5 out of 5 stars

TOP TIER

Very reliable service contact made easy always available!

Highly recommended!

March 29, 2022
Rated 3 out of 5 stars

Lack of knowledge

Lack of knowledge, it's a call center rather than an accountant you deal with

January 24, 2022
Koala Accounting logo

Reply from Koala Accounting

Good morning Robert,

We are so sorry you feel this way.

Please give us a call on 0330 202 0657 and we can have a discussion on how we can improve the service and your experience with us.

Regards
Koala Accounting

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