Terrible, been talk front and bank. Saw the Royal Mail end up wrong address. Never refunded and ask me to pay again and I assume that scam moved. I lost money. They never resolved
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**Otimo are closely related to 'Driving School TV', try contacting them for information** Avoid this company. Probably started with good intentions but they have now stopped engaging with their cu... See more
Paid a deposit beginning of March. Taken 2 months to find me an instructor. Turns out the instructor they found doesn't even work in my area after a lapse of miscommunication. Edit: Changed to 3 st... See more
Company replied
This company lives off scaming people, they make promises, fake promises 😒 😑 🙄, I even went to their address in Manchester, no where to be found,my email address has been blocked, no one is respond... See more
Company details
Written by the company
Reducing the time it takes for people to get their drivers license
Contact info
Department Bonded Warehouse, M3 4AP, Manchester, United Kingdom
- +44 7451 288967
- support@weareotimo.com
- weareotimo.com
2.0
Poor
131 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Deposit will be returned if instructors are not available
Unfortunately there was no instructors available in my area, deposit returned
June 8, 2023
Unprompted review
Reply from Otimo
We apologize for the lack of communication and the inconvenience you've experienced. We take your concerns seriously, and we would like to resolve this matter promptly. I am unable to locate your account so please reach out to us at support@weareotimo.com with your postcode and a detailed explanation of your concerns, and we will do everything in our power to address the situation and provide a satisfactory resolution.
Worst experience I ever had with any…
Worst experience I ever had with any company. STAY FAR AWAY!
After paying the deposit and informing them through the app about my availability, they searched for an instructor which presumably could accomodate me. The search did took more than 3 weeks which was already a red flag. They found an instructor which was not replying to my texts, never answered a call and one week he was able to accomodate me, another two weeks not.
In the end it was getting to close to my exam date so I had to postpone the date and when I requested the money back for the lessons I did not do, the fiasco started. We exchanged emails for another couple of months with myself always chasing them every three weeks (it is impossible to call them). In the end it took so long that I closed that bank account and they said they would not be able to issue a refund into any other bank account so I just gave up and accepted the loss.
Please stay away to not have to go through so much stress and wasted time as I did..
May 25, 2023
Unprompted review
Reply from Otimo
We apologize sincerely for the experience you had with our company. We understand and regret the frustration and inconvenience caused. Your feedback is important to us, and we appreciate you taking the time to share your concerns.
Regarding the refund for the lessons you were unable to take, we apologize for the confusion and the delay in processing it. Our usual policy is to make direct refunds to the bank account that the reservation fee was initially paid with, as this helps prevent fraudulent activity. However, we understand that you closed that bank account during the process.
Upon reviewing your case, we can see that we have successfully managed to process a refund to your new bank account . We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process.
Once again, we sincerely apologize for the negative experience you encountered, and we appreciate your feedback. We wish you the best of luck with your future driving lessons, and if there is anything else we can assist you with, please do not hesitate to reach out to us.
They quickly found an instructor for me…
They quickly found an instructor for me who has more than 20 years experience in teaching. Little expensive just for driving lessons. I think they could add Test pricing also.
May 17, 2023
Unprompted review
Reply from Otimo
We’re glad you had a positive experience with our experienced instructor. Rest assured, we strive to remain competitive with our prices and will continue to do our best. to offer the highest quality of service to justify our prices We appreciate your feedback and we have actually just added the test booking feature to our website, so apologies that you just missed that! All the best on your driving journey
Otimo save you time and hassle
After covid all driving instructors seem to be fully booked and it is time consuming phoning them up and even harder to find them.
I came across Otimo and they do all the hard and time consuming work of finding a driving instructor for you. They are not a driving school.
It took a month but they did find one and my daughter is very happy.
March 15, 2023
Unprompted review
Reply from Otimo
Thank you for your review Mark. We understand the challenges of finding available driving instructors after COVID, and we're glad you came across Otimo. We're here to make the process easier for you by taking care of the hard work and saving you time. We're thrilled to hear that we were able to find an instructor for your daughter, and her happiness is our top priority. Thank you for choosing us and wish all the luck for your daughter on her lessons!
Very helpful..
Being a learner driver behind the wheels felt overwhelming but my instructor was very helpful and kept reassuring me that if others could do it, then I certainly could. He is very helpful in every step of the lesson and explains everything down to the smallest detail! I still have a couple of lessons left but I already feel confident on the road. I have never regretted my choice with the company. Would choose them again.
May 11, 2023
Unprompted review
Reply from Otimo
We're happy to hear that your instructor provided such valuable support during your driving lessons! Overcoming the initial overwhelm is a significant milestone, and we're glad they reassured you and instilled confidence in your abilities. It's fantastic that they take the time to explain everything in detail, ensuring you have a thorough understanding. We appreciate your kind words and are grateful for your trust in our company. Again thank you so much for your positive review. Continue with your confidence and you will do brilliantly. All of us here at Otimo are wishing you a speedy Pass!
Otimo really did well,finally I passed…
Otimo really did well,finally I passed my driving test. they gave me a very good instructor.
May 12, 2023
Unprompted review
Reply from Otimo
Congratulations on passing your driving test! It's great to hear that we provided you with a fantastic instructor who helped you succeed. Keep up the good work and enjoy the freedom that comes with having your driver's license!
You guys are doing a great job
You guys are doing a great job. My instructor is patient and lovely to be with. It’s fun riding with him and I appreciate and unique and genius Otimo is.
May 12, 2023
Unprompted review
Reply from Otimo
Thank you for your kind words! We're really happy to hear that your instructor is not only patient but also enjoyable to be with. We hope your lessons continue to be just as great.
Amazing company!
Had a really great experience so far with otimo, I spoke to one of the employees called Brooke and she was absolutely amazing and helpful. My driving instructor also is absolutely phenomenal, he is very thorough and is eager to push me to do better and it helps build confidence when on the road. Overall a wonderful company and would recommend this company to everyone!
May 12, 2023
Unprompted review
Reply from Otimo
We're thrilled to hear about your fantastic experience with us! It's wonderful that Brooke, one of our employees, provided amazing customer service. Moreover, your driving instructor's thoroughness and eagerness to push you to improve are commendable. We're glad that our company has helped build your confidence on the road. Thank you for your recommendation, and we hope you continue to have a great driving experience.
Quick and easy, a very personal service, and linked me up with a great driver
Had my initial hesitations because Optimo are a new company, but they quickly set me up with a fantastic instructor. They had great comms throughout and were quick to respond to any queries. I'd recommend them to anyone looking for a driving instructor, as they take the hassle out of trying to find someone who suits your availability.
May 12, 2023
Unprompted review
Reply from Otimo
Thank you so much for your positive review. We are happy to hear that even with the initial hesitations your experience was great! We take pride in always being available to our learners through different means of communication. We really appreciate your recommendation, good luck with your lessons and we all wish you a speedy pass.
Very reliant and fast service
Very reliant and fast service, you would think they had been running for years on end, got an instructor very fast and he has helped me get ready for my test in the space of 6 weeks, all thanks to otimo, the kind lady on the phone was very helpful also :)👍🏻👍🏻
May 10, 2023
Unprompted review
Reply from Otimo
We're delighted to hear that you found our service to be reliable and efficient, despite being a relatively new company. It's great that you have managed to be test ready in just six weeks. Well done to you! We appreciate your positive feedback and are glad that our employee on the phone provided helpful assistance. Good luck with your test, and we're here to support you every step of the way!
Worth the wait, great instructor.
The wait to be connected to a driving instructor was longer than expected but since i’ve been in contact with one i’ve had a few lessons and my instructor is the most patient and supportive person. Had a great experience so far.
May 10, 2023
Unprompted review
Reply from Otimo
We apologize for the longer wait to be connected with a driving instructor, but we're glad to hear that your experience has been great since then. It's wonderful that your instructor is patient and supportive, as those qualities can make a significant difference in your driving journey. We really appreciate your feedback and wish you continued success in your lessons!
So helpful!
I really struggled to find a good and reliable instructor for a long time and otimo made it so simple and did that for me
February 1, 2023
Unprompted review
Reply from Otimo
Thank you so much for your positive feedback! We're thrilled to hear that we were able to make the process of finding a good and reliable driving instructor simple and hassle-free for you. Your satisfaction is our top priority, and we're glad that we could meet your expectations.
Good luck on your driving journey.
No complaints
Initially was hesitant because of the reviews however decided to go for it and I'm glad I did as they were able to find me a local instructor that was cheaper and catered to my needs after around 2 weeks.
The experience was also fairly hands off after the initial survey and they kept me up to date.
No complaints
March 28, 2023
Unprompted review
Reply from Otimo
Thank you for your positive review. We appreciate your honesty about being hesitant initially due to reviews, but we're thrilled that you decided to give us a chance and that we were able to exceed your expectations.
We're glad to hear that the overall experience was good for you. Our aim is to make the process as smooth and hassle-free as possible, ensuring that you receive updates and necessary information along the way.
Good luck with your lessons, we all wish you a speedy pass.
Getting set up with otimo
Couldnt of made getting lessons any easier every time i text to see what was going on i had an update on what was happening the next day overall easy to understand and simple when it comes to getting all info about your driving experience down on the website highly recomend
May 10, 2023
Unprompted review
Reply from Otimo
Thank you so much for your fantastic review! We are thrilled to hear that your experience with us has been smooth and easy. Communication is key, and we're delighted that we were able to provide you with timely updates and information whenever you reached out.
We sincerely appreciate your recommendation and trust in our services. We're here to support you every step of the way and make your driving journey as enjoyable and successful as possible.
Thank you again and enjoy your time behind the the wheel!
Overall pretty good given the demand
While I understand different areas will have different levels of success, mine was actually pretty quick.
Think they are a smaller company atm, but their customer service is really great.
April 27, 2023
Unprompted review
Reply from Otimo
Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words and understanding of the unique challenges that can arise in different areas.
Your acknowledgment of our efforts to provide excellent customer service means a lot to us. We will continue working hard to deliver the highest level of assistance and guidance throughout your driving journey.
We wish you all the best as you progress with your driving lessons. Drive safe!
great experience
Otimo were so quick to find me an instructor, my experience so far has been great and I can even get low prices on insurance. My instructor is really patient with me and has made me feel comfortable so I would definitely recommend!!
May 9, 2023
Unprompted review
Reply from Otimo
Thank you for your wonderful review! We are thrilled to hear that your experience with us has been great so far.
It's fantastic to know that you've found an instructor who is patient and makes you feel comfortable during your lessons. Building a positive rapport with your instructor is crucial for a successful learning journey, and we're glad to hear that it has been a positive experience for you. We appreciate your recommendation and trust in our services.
We wish you all the best as you continue your driving lessons and journey towards becoming a confident driver and getting that pass as soon as possible.
Good company 👌
Had trouble finding driving instructors but these guys helped find one that was right for me. Was nervous about the big deposit i had to pay at first but it came good in the end.
May 8, 2023
Unprompted review
Reply from Otimo
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that we were able to help you find a driving instructor who was the right fit for you. We understand that the initial deposit may have caused some concern, but we're delighted that it all worked out in the end.
Your review means a lot to us, and we greatly appreciate your kind words. We thank you for entrusting us with your driving journey.
Good luck with your lessons!
Customer support is good
Paid a deposit beginning of March. Taken 2 months to find me an instructor. Turns out the instructor they found doesn't even work in my area after a lapse of miscommunication.
Edit:
Changed to 3 stars as customer support is genuinely good and they are sorting the issue and refunding me. If I wasn't under pressure to pass my driving test quickly then I wouldn't mind waiting around for a new instructor. But given this isn't the case I'd rather use someone else given I'm now 2 months behind.
May 4, 2023
Unprompted review
Reply from Otimo
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and delay you experienced in finding an instructor. We understand the importance of timely service, especially when it comes to preparing for your driving test.
We appreciate your acknowledgment of our customer support team's efforts in sorting out the issue and providing a refund. We strive to ensure that our customers' concerns are addressed promptly and satisfactorily. Your positive rating and recognition mean a lot to us.
We completely understand your desire to find an instructor quickly and progress with your driving lessons. While we regret the delay you've encountered, we respect your decision to seek alternative options to stay on track with your driving journey.
Your review and feedback are invaluable to us as we continuously work to improve our services and address any lapses in communication or efficiency. We genuinely appreciate your contribution to our growth as a company.
Once again, we apologize for any inconvenience caused and wish you the best of luck on your driving journey. If you ever decide to give us another opportunity in the future, we'll be more than happy to assist you.
If you have any further questions or need assistance, please feel free to reach out to our customer support team. We are here to help.
Scam
I paid deposit since December 12th, I have not been given instructor till now. I have filled the refund form and applied for refund twice yet no response. This is a big scam
December 12, 2022
Unprompted review
Reply from Otimo
Hi Blessing - We aim to get all of our learners started within 4 weeks, however, in some areas it can take longer than the estimated wait time. I'm glad that we have now spoken over email to resolve this and a refund has been issued. Any other problems please email support@weareotimo.com Thanks
Very helpful and prompt in responses
Very helpful and prompt in responses. It took a little bit long to match with a driving instructor, but the one they matched me with is absolutely lovely! Would recommend.
April 24, 2023
Unprompted review
Reply from Otimo
This is great news Mriganka, thank you so much for your patience in us getting you matched. We are really happy that you think this of your instructor. Good luck with your lessons and we all wish you a speedy Pass!
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