I'd stay away from this insurance company they are refusing to repair or replace my iPhone after I been paying for my policy for over 5 years Absolutely the worst company I wouldn't recommend them... See more
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Claim sorted quickly with 2 options ... I could organise the repair myself and provide the information requested or send it to one of their repairers. I did the latter and the collection, repair and... See more
Having dealt twice now with SO-SURE this latest experience was even better than last time. Good, swift and pratical communication about options and resolutions. Both through email with Areeb Mohamm... See more
Company replied
Took contents insurance out with SoSure, very competitive price and low excess, even lower if you use the app and create an inventory. This is an easy process and quite a useful tool to realise what i... See more
Company replied
Company details
Written by the company
At SO-SURE, we're on a mission to make insurance even better – fast, fair, easy and great value. We protect our customers when they claim and reward them when they don't.
Contact info
19-21 Hatton Garden, EC1N 8BA, London, United Kingdom
- support@wearesosure.com
- wearesosure.com
3.7
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Support were very good
Support made the whole process very easy as they made suggesions, were very quick to repond
August 1, 2024
Unprompted review
good and trusted insurer
I’ve been with So-Sure for over 3 years and have had to claim more than once. Every time I’ve had a claim the process has been extremely easily. They provide multiple solutions and allow you to decide what’s best for you. They have a good charge for the excess fee. I would recommend to anyone
August 5, 2024
Unprompted review
You renewed my policy without asking me
You renewed my policy without asking me
August 1, 2024
Unprompted review
It is never a good thing to use an…
It is never a good thing to use an insurance company due to your product being lost or stollen, however, it is always a pleasure to use them when bad luck strikes! Every time I have used SO-Sure has always been good (as far as insurance goes!).
However - Top Tip, you have to constantly chase to get an update and move your claim along, if you miss a call once then it can put your claim back 3 or 4 days! So top tip is to chase and keep the urgency :)
July 29, 2024
Unprompted review
Disappointing service
I was told the service should take 72hrs (including the weekend) but it ended up being 6 days. I would have taken the option to go to a local repairer had I known it would take this long. Also disappointed that I sent the phone in its original box which I didn't receive back.
July 24, 2024
Unprompted review
Good service and good communication my…
Good service and good communication my new phone was dispatched and with me within the week
July 31, 2024
Unprompted review
Reply from SO-SURE
Hi Keely,
Thank you for your positive feedback!
We’re delighted to hear that you were satisfied with our service and communication, and that your new phone arrived within the week.
Kind Regards,
Team SO-SURE
Cheap and great
Cheap, responsive and did not increase my yearly premium on renewal even though I made a claim in the year. I sent my phone in on a Friday and it was back by wednesday (they say 72 hours on business days) so they were correct, wish I sent Monday haha
July 31, 2024
Unprompted review
Reply from SO-SURE
Hi there,
Thank you for your feedback! We’re glad you found our service both affordable and efficient. It’s great to hear your phone was returned promptly and that your premium stayed the same despite the claim.
Kind Regards,
Team SO-SURE
Was kept well informed throughout, with the experience of the issue with my phone. Brilliant.
Brilliant,was Kept well informed, very very good experience throughout. Just Brilliant.
July 22, 2024
Unprompted review
Reply from SO-SURE
Hi Clive,
Thank you for your feedback!
We're thrilled to hear that you had such a brilliant experience and felt well-informed throughout the process. Providing exceptional service and keeping you updated is our priority, and we're delighted that we met your expectations.
Kind Regards,
Team SO-SURE
Highly recommended!
Great value gadget insurance - used them to insure my iPhone and got an Amazon gift card for joining, which was a great bonus. Highly recommend!
August 3, 2023
Reply from SO-SURE
Hi Marty,
Thank you for your feedback!
We're thrilled to hear that you found great value in our insurance and that the Amazon gift card was a nice bonus.
Your recommendation means a lot to us, and we're glad we could make your decision to insure your iPhone even more rewarding.
Kind Regards,
Team SO-SURE
no hassle insurance
I’ve had SO-SURE for 4 years now. I’ve claimed twice for smashed phone and broken screen. Both times I was compensated really fast without a ton of paperwork. It’s worth it if you have an expensive phone.
July 11, 2024
Unprompted review
Reply from SO-SURE
Hi Catherine,
Thank you for sharing your positive experience with us!
We're thrilled to hear that we could assist you quickly and efficiently with your claims for a smashed phone and broken screen. Providing hassle-free service and prompt compensation is what we aim for, especially when it comes to expensive phones.
Your feedback means a lot to us, and we appreciate your trust in us.
Kind Regards,
Team SO-SURE
1st choice colour replacement within the week!
No complaints. Filed my lost phone claim and had a replacement within the week which was very reasonable considering they managed to send me the phone colour of my choice which was a little more rare. Would recommend.
July 10, 2024
Unprompted review
Reply from SO-SURE
Hi Ashley,
Thank you for sharing your experience with us!
We're delighted to hear that we could swiftly assist you with your lost phone claim and provide a replacement in your preferred colour. Customer satisfaction is our priority, and we're glad we could meet your expectations.
Your recommendation means a lot to us!
Kind Regards,
Team SO-SURE
BEST SO-SURE
This is the best company, i have damaged my phone twice and also lost one smartphone, all 3 claims have been taken care of in a professional manner. Thank you for being the best
June 27, 2024
Unprompted review
Reply from SO-SURE
Hi Romario-Vasile,
Thank you so much for your kind words and loyalty!
We're thrilled to hear that we could assist you with your claims in a professional manner. Providing reliable service and ensuring customer satisfaction are our top priorities.
Kind Regards,
Team SO-SURE
BEWARE
BEWARE, if you can't afford to lose your phone for weeks then STAY AWAY from so sure. They have currently had my phone for 3 weeks, paid the excess over 2 weeks ago and told them i would take any colour as a replacement and that's only how far i have gotten. Still no phone 2 weeks after paying excess, send numinous emails to no reply, BEWARE AND STAY AWAY THEY HOLD ONTO UR PHONE.
July 2, 2024
Unprompted review
Reply from SO-SURE
Hi Jamie,
Thank you for bringing this to our attention. We sincerely apologise for the delay and inconvenience you've experienced with your phone replacement process. This is not the level of service we aim to provide, and we understand your frustration.
Please email us on support@wearesosure.com and we will happily look into this matter and escalate with our claims team regarding the concerns raised.
Kind Regards,
Team SO-SURE
Easy to update and use
June 28, 2024
Reply from SO-SURE
Hi Timothy,
Thank you for your feedback!
We're glad to hear that you find our service easy to update and use. Providing a user-friendly experience is important to us.
Kind Regards,
Team SO-SURE
One of the best insurance companies my…
One of the best insurance companies my phone fell out of my pocket got run over I contacted so sure withing 8 days due to my phone being un repairable they sent me a new one out without any problems
June 20, 2024
Unprompted review
Reply from SO-SURE
Hi Jay,
Thank you for sharing your positive experience with us!
We're delighted to hear that we could swiftly assist you when your phone was damaged. Providing hassle-free service and promptly replacing your phone is our priority.
Kind Regards,
Team SO-SURE
If you can wait over 2 weeks for…
If you can wait over 2 weeks for repair/replacement then buy this policy, if 2 weeks is too long like it is for me then don’t bother with this policy as thats how long it takes
June 26, 2024
Unprompted review
Reply from SO-SURE
Hi Javad,
Thank you for bringing this issue to our attention. We sincerely apologise for the delay you experienced with your repair or replacement process. We understand how frustrating it can be to wait, especially when relying on your mobile device.
Your feedback is crucial to us, and we strive to offer timely resolutions and regret any inconvenience caused during this time.
If there are any further details or specific concerns you would like to discuss, please don't hesitate to email us on support@wearesosure.com and we will be more than happy to discuss further with you.
Kind Regards,
Team SO-SURE
Service is poor
I paid this company for a policy that they had not updated despite telling me they had when I needed to claim my old mobile was still on policy as my phone was not working I could not give info they wanted and basically I have lost my phone and paid for service incorrectly
June 6, 2024
Unprompted review
Reply from SO-SURE
Hi Michael,
Thank you for your feedback!
We apologise for the inconvenience you've experienced. It's important to us that your policy is accurately updated, and we regret any miscommunication regarding your claim process.
Please email us on support@wearesosure.com and we will be more than happy to discuss this matter further with you.
Kind Regards,
Team SO-SURE
Straightforward to sign up up but the…
Straightforward to sign up up but the app is not as clear as it could be
June 18, 2024
Reply from SO-SURE
Hi there,
Thank you for sharing your experience with us. We're glad to hear that signing up was straightforward for you.
We appreciate your feedback about the clarity of our app and will take it into consideration as we work to improve our user experience.
Kind Regards,
Team SO-SURE
Cheap but great phone insurance
Cheap but great phone insurance. The App is easy to use, as is the initial set up to verify the phone screen.
June 19, 2024
Reply from SO-SURE
Hi Jo,
Thank you for your feedback!
We're delighted to hear that you find our phone insurance affordable and great.
Your satisfaction is important to us, and we appreciate your feedback.
Kind Regards,
Team SO-SURE
Customer services were very helpful…
Customer services were very helpful with my policy upgrade. It would be useful to be able to do this online via the app, however customer services sorted this out very efficiently for me.
June 18, 2024
Reply from SO-SURE
Hi Lorraine,
Thank you for your feedback!
We're thrilled to hear that our customer services team was able to assist you efficiently with your policy upgrade. Providing helpful and efficient service is our priority, and we're glad we could meet your expectations.
Kind Regards,
Team SO-SURE
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