I did not have a very smooth experience. There were some results that did not appear anywhere near to my expectations and processing time even slows at times. The subscription options are also a bit c... See more
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Review summary
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Reviews shaping this summary
Hello, I purchased the €0.99 trial and deleted my account immediately, believing the subscription was cancelled. However, I was charged €19.99. I want to CANCEL !!!! How can I Cancel it !!!!!??... See more
Company replied
Made an account to test the app, did the trial. Couldnt cancel on time because there was no option to be found to cancel untill it was charged. We are in an age where we landed on planet mars but cant... See more
Company replied
Signed up for trial, didn’t wish to extend but no option to cancel subscription so deleted account with should be synonymous with removing payment details. I was still charged and support@zotlo still... See more
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Company details
Written by the company
Lisa AI is a creative AI platform where people can explore the latest AI trends and generate fun, shareable content using artificial intelligence. Our platform focuses on making popular AI experiences easily accessible, whether that’s creating images, short AI videos, or trying the latest viral styles. Users can access different AI tools and trending formats. These experiences change frequently depending on what is popular at the moment. From creative portrait styles to trending video effects and AI transformations, the goal is to make it easy for users to experiment with the newest AI trends without needing technical knowledge. Many people use Lisa AI to create content for social media, experiment with AI visuals, or simply explore the creative possibilities of modern AI technology. We are constantly improving the platform by adding new tools and improving with community feedback. Because AI technology evolves quickly, we regularly introduce new experiences and update existing ones to keep up with current trends. Customer support is also an important part of our service. If users experience issues with accounts, subscriptions, or billing, our team works to review and resolve these situations as quickly as possible. Our mission is simple: make AI creativity accessible, fun, and constantly evolving with the latest trends.
Contact info
Turkey
- web.lisaai.app
2.4
Poor
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
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Customer service is great
Customer service is great, takes a minute to find it but they ARE there and they are very nice.
February 24, 2026
Unprompted review
Reply from Lisa AI
Hi Rachael,
Thank you for the honest review, and you’re absolutely right.
It can take a minute to find us sometimes, and that’s fair feedback. We don’t have a live chat on the website, it’s a ticket system, and during high-volume periods responses can take longer than usual. That’s why social media (Instagram/Discord) often feels faster, since we monitor those channels more actively throughout the day.
Once people reach us though, we really do our best to respond quickly and handle things properly, so I’m glad that part of your experience felt positive.
We appreciate your feedback. Thanks again for taking the time to share it!
I cant stop this subscription
I cant stop this subscription, no option on the website and nobody who you can contact ..
February 23, 2026
Unprompted review
Reply from Lisa AI
Hi Jagoda,
We’re sorry to hear you’ve had difficulty — that’s understandably frustrating.
There is a cancellation option on the website for subscriptions started through the web, but in the first 24 hours after starting a subscription, the billing system needs to complete a sync. During that short window, the “Manage Subscription” option may not appear yet. After that period, it becomes available in:
Website → Account → Account Settings → Manage Subscription → Cancel
Deleting the account does not cancel the subscription — it only removes access, which can sometimes add to the confusion.
We do respond to support messages, but during busy periods there can be delays.
Please reach out to us directly via Instagram for a faster daily response at @lisaai_community or through the official support form on our website, and we’ll review your case and help you stop it promptly.
We’re here to resolve it.
Signed up now I can't cancel subscription
Signed up to try it. Didn't really like it and now I can't canel online. Can someone please send me the link to how I can cancel my subscription through the web app? 9hrs later - update. I have sent my username and email via instagram. Still no answer 🫤
February 23, 2026
Unprompted review
Reply from Lisa AI
Hi John,
We’re sorry it felt like you couldn’t cancel — that’s understandably frustrating.
If you signed up through the website, you can cancel from the web version by logging in and going to:
Account → Account Settings → Manage Subscription → Cancel
If you had just started the subscription, there is a short initial billing sync period (up to 24 hours) where the “Manage Subscription” section may not appear yet. After that window, the option becomes available on the same page.
Regarding Instagram, we respond during business hours. If your message was sent recently or outside those hours, there can be a delay, but we do reply daily to every single message.
Since you’ve already sent your username and email, we’ll pick it up there and assist you directly.
We’ll get it resolved.
Top tier customer service
Tom the community manager was an absolute star in handling the query I had about payments for Lisa Ai.
Thank you!!
February 23, 2026
Unprompted review
Reply from Lisa AI
Hi Sandra,
Wow! Thank you so much for this. That genuinely means a lot.
I’m really glad we were able to sort everything out smoothly for you. Payment questions can be stressful, so I’m happy it was handled in a way that felt clear and helpful.
Thank you for taking the time to leave such a kind review, it’s truly appreciated.
Great help concering the problems
Great help concering the problems
February 23, 2026
Unprompted review
Reply from Lisa AI
Hi Patryk,
Thank you for taking the time to leave this review, we really appreciate it.
I’m glad we were able to help resolve the issue and get everything sorted for you. If you ever need assistance again, don’t hesitate to reach out.
Thanks again for the kind words.
Very helpful and quick!
February 23, 2026
Unprompted review
Reply from Lisa AI
Hi Laura,
Thank you so much for the kind words.
We’re really glad we could help you quickly and get everything sorted without hassle. That’s exactly the experience we aim to provide.
We appreciate you taking the time to leave a review.
So let me start with my experience I…
So let me start with my experience I signed up through the web part (I wouldn’t suggest this route ) after finding out that it’s not what I thought I tried unsubscribing and deleting to which I found out I hadn’t done properly after sending multiple emails and messages through the app I was left unanswered and 19.99 was taken from my account, I eventually found a forum on instagram and let me tell you the person on the other end were amazing not only did they find the first account that I originally signed up with they refunded my money and deleted the original account which is why I’m giving them 5 stars and always go through the app when signing up for this and it may be the type of ai your looking for but 10/10 for customer support (eventually lol )
February 20, 2026
Unprompted review
Reply from Lisa AI
Hi Peter,
Thank you so much for taking the time to share this — genuinely, it means a lot.
I know the start of your experience wasn’t smooth, so we really appreciate you acknowledging how it was handled in the end. That kind of honest feedback, especially when someone updates it after things are resolved, goes a long way.
I’m glad we were able to get everything sorted for you and turn it around.
And thank you for the 5 stars and the kind words about the support, we truly appreciate it.
Unable to cancel scam subscription.
Unable to cancel scam subscription.
0.99 then in 3 days goes to
monthly.
Wanted to cancel the same day I tried it out: no option on website, hours later manage subscription not available, used the chat, email, instagram community as suggested below. No response. Provided user name, email nothing. Charing me like there is no tomorrow. Full blown scam. Don’t fall for it. I am taking legal actions
February 19, 2026
Unprompted review
Reply from Lisa AI
Hi,
We’re sorry to read that you had a frustrating experience. That’s never what we want for anyone using the platform.
The 0.99 trial converts into a monthly subscription after 3 days unless it’s cancelled before the trial ends — this is shown at checkout before confirming the trial. If the cancellation option didn’t appear immediately, it can sometimes be due to the initial billing sync period after activation.
Deleting an account also does not automatically cancel an active subscription, which can understandably cause confusion.
We do respond to all support requests, but during busy periods or weekends there can be delays.
Please contact us directly via Instagram at @lisaai_community or through our official support channel on the website so we can review your specific case and resolve it properly.
We’re here to help and will look into it as soon as you reach out.
discord support i
discord support is very good i deleted my account and still had active subscrption but they helped me and canceled it
February 20, 2026
Unprompted review
Reply from Lisa AI
Hi szybki johnyy,
Thank you for sharing this, we really appreciate you taking the time to leave a review.
I’m glad the Discord support team was able to step in quickly, find the issue, and get the subscription properly cancelled for you. That’s exactly what we aim to do when someone reaches out.
Thanks again for the kind words, it means a lot.
At first I was not happy
At first, I was not happy. My grandson had installed and did a free trial, but then we were unable to cancel the recurring monthly charge. I reached out on Instagram for support and they were able to locate my account and cancel the subscription for me. Thank you!
February 20, 2026
Unprompted review
Reply from Lisa AI
Hi Angela,
Thank you so much for sharing this.
I completely understand how stressful that must have felt at first, especially when it involves your grandson and unexpected charges. I’m really glad you reached out to us on Instagram so we could quickly locate the account and get the subscription cancelled for you.
Thank you for giving us the chance to fix it, and for coming back to update your experience. That truly means a lot.
I had trouble cancelling my…
I had trouble cancelling my subscription and couldn’t find out how to do it on their website. However the team were great in finding my deleted account super quick and cancelling the subscription for me.
February 19, 2026
Unprompted review
Reply from Lisa AI
Hi Chloe,
Thank you for taking the time to leave this review.
I’m really sorry you had trouble finding the cancellation option at first, but I’m genuinely glad we were able to locate your deleted account quickly and get everything cancelled for you.
We appreciate you reaching out and giving us the chance to resolve it, and we’re also working on improving the cancellation flow so it’s clearer for everyone.
I wanted to cancel my member ship but…
I wanted to cancel my member ship but couldn’t as I had signed in using apple sign in, I tried contacting support but that was a 48hr wait so I messaged them via instagram and I can honestly say how amazing they were, all I had to do was send them my username and email and they cancelled it straight away with no hassle they’ve been lovely and very good at communicating.
February 20, 2026
Unprompted review
Reply from Lisa AI
Hi Lauren,
Thank you so much for sharing this.
I’m really glad you reached out on Instagram and that we were able to sort it quickly once you sent your username and email.
We always try to make it as simple as possible once we can locate the correct account, so it means a lot to hear that the communication felt clear and helpful on your side.
Really appreciate you taking the time to leave this review.
Scammers
Reply, To clarify:
• I did not cancel on a different account.
• I did not intentionally delete the account before cancelling the subscription.
• At the time of cancellation, there was no clear and accessible subscription management pathway visible in the web interface.
Currently, when accessing the website via browser, it redirects to “Launch App” and does not present a clear browser-based login or subscription management option.
If the subscription is managed via the web account as stated, please provide a direct working URL to the web-based subscription management page.
Signed up for a free trial through the website. Cancelled before the billing date and contacted support to confirm cancellation.
Despite this, I was charged $29.99.
My account shows no clear subscription management or cancellation option. There is no visible active paid plan in the account area, yet the charge still went through.
I contacted support and received no response.
After researching, this appears to be a common issue reported by other users.
I have now initiated a chargeback through my bank due to the unauthorised recurring charge. This will be escalated to the authorities if you do not refund or make it harder to get my money back.
Would appreciate a proper response and refund. I also messaged you on Instagram.
February 19, 2026
Unprompted review
Reply from Lisa AI
Hi Tarnia,
I’m sorry you’ve had this experience, and I want to address your points clearly.
If you cancelled before the billing date and still saw a charge, there are usually two possible reasons:
• The cancellation was done on a different account than the one that started the trial
• The account was deleted before the subscription itself was cancelled
Deleting an account does not automatically cancel a subscription. The subscription must be cancelled from the subscription settings before deletion. If the account is removed first, the billing can still remain active in the background.
Regarding subscription visibility: if the trial was started on the website (not inside Apple/Google), it will not appear in App Store or Google subscriptions. It is managed through the web account.
We absolutely do respond to Instagram messages daily. We are not avoiding cases. To make sure we are matching this review to the correct account, please send us a screenshot of this review in your Instagram DM as well. That way we can verify it’s you and immediately locate the right subscription.
Once we confirm the account, we will:
• Ensure the subscription is fully cancelled
• Review the charge properly
• Clarify the refund status
We want to resolve this directly with you.
I couldn’t figure out how to access my…
I couldn’t figure out how to access my account, so I contacted customer support and they replied within 15 minutes. They showed me the exact steps and sent the full instructions. I also reached out to them regarding another issue, and again, they responded very quickly.
February 19, 2026
Unprompted review
Reply from Lisa AI
Hi Natalya, thank you so much for taking the time to leave this review.
I’m really glad we were able to help you quickly and guide you through the exact steps to access your account. Also appreciate you reaching out again and trusting us to help with the second issue too.
Thanks again for the kind words, it genuinely means a lot to our team.
Reply from Lisa AI
Hi Nam,
Thank you for the review. I’m really glad we were able to resolve your subscription issue and get the refund sorted for you.
If you ever need help again, feel free to reach out anytime.
Great custom service through instagram…
Great custom service through instagram top notch 👍
February 18, 2026
Unprompted review
Reply from Lisa AI
Thank you so much for the kind words.
We’re really glad we could help you quickly via Instagram. We do our best to respond fast there and resolve things properly.
Appreciate you taking the time to leave this review.
Subscribed to a trial
Subscribed to a trial, cancelled, still got charged $40. Looking at my account shows no evidence of a paid subscription. Two messages on their live chat, no response, another email 2 days later, no response.
Looks like this is common problem. I believe I purchased through Apple which as support has admitted gives the appearance of no subscription on your account and therefore no ability to cancel which is incredible incompetence really. Apple forward web events for all subscriptions and you are expected to populate your data with these events.
A scam.
February 18, 2026
Unprompted review
Reply from Lisa AI
Hi, sorry this happened.
If the subscription doesn’t show in your Apple Subscriptions, it means the trial was started through our website (even if you used “Sign in with Apple”), so it won’t appear in the App Store. We also don't have any plan that costs $40 so something is out of the ordinary.
If you DM us on Instagram @lisaai_community with your username/email, we’ll locate it and cancel it for you immediately.
Wanted to cancel my subscription
Wanted to cancel my subscription, at first I had difficulty finding way to cancel after many research and calling my bank to block the payment they even alert me as a fraud when Lisa Ai tried to charge me, have to get a new card but still managed to charge me with my new card. I finally found a solution I messaged them in their Facebook page and replied quickly and cancelled it for me. They even refunded me. So if you want to cancel your subscription message them in Facebook. Save you the hassle!
February 16, 2026
Unprompted review
Reply from Lisa AI
Hi M G,
Thank you for sharing your experience and for updating your review. We really appreciate it.
We’re glad we were able to help you cancel the subscription and process the refund quickly once you reached us. Your feedback is also very helpful, and we’re actively working on making the cancellation process clearer and easier so others don’t face the same confusion.
Thanks again for taking the time to leave this review.
As previously people have said stay…
As previously people have said stay away they will scam you …free try at 99p
Then bill you £19.99 monthly for nothing no credits or anything .
They need to be closed down and reported ..just an update they have responded on here with total lies…they don’t answer emails taking the matter further if they want a fight they will get one ..I will get a refund if it takes me for ever
February 16, 2026
Unprompted review
Reply from Lisa AI
I’m really sorry this happened, and I completely understand why you’d feel angry and suspicious seeing unexpected charges.
Most of the time this happens when the trial is started through our website (often from an Instagram/TikTok ad). In that case, the subscription won’t appear in Apple/Google subscriptions, so it feels like there’s “no account” and no way to cancel.
If you message us on Instagram at @lisaai_community with your email (or Apple “Hide My Email” address) or your username from the welcome email, we’ll locate the subscription, cancel it immediately, and confirm everything in writing so no further charges happen.
Really appreciate the help desk
Really appreciate the help desk! If you have any problems, don’t hesitate to ask them for help! Great app, helpful people, 5 stars 🌟
February 17, 2026
Unprompted review
Reply from Lisa AI
Hi Emilka,
Thank you so much for this lovely review. We truly appreciate you taking the time to share your experience. It means a lot to our team to hear that you felt supported.
If you ever need anything again, we’re always here to help.
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