Web 3 ResourceReviews 

This company is so bad, As a partner if you have a problem and call them all they say is they are customer service and they cannot help you but they will get someone to call you back. and never call back. If you ask to speak to or Email a request to speak to your account manager they do not call you back. They take payment from your account then claim they have not and when you provide prove they still do nothing about it. If you request a statement of your account they cannot or will not give this to you. THIS COMPANY SHOULD BE AVOIDED AT ALL COSTS BOTH BY PARTNERS AND CUSTOMERS

This company takes your money for a pre booked taxi (I booked days ago for a taxi at Winchfield station for today) and let’s you down. They are a scam. Am writing this sitting on the pavement with no taxi and hopeless texts which can’t be replied to saying no taxi available.

They ask you to prepay for a reason!
Wasted money and taxi left before agreed time and gave excuses to not refund any money.
Dishonest and highly questionable business. Avoid at all cost. If you have booked a taxi with taxicode then please be quick and cancel and hope you get a refund

I paid £200 for a chauffeur limo booking for two people. When the confirmation email from Taxicode.com arrived, it said there was only one passenger. So I emailed the taxi company directly to clarify. They replied that they had taken their company off Taxicode.com and didn't know why the booking had been accepted. They told me that they couldn't provide the limo at the intended time. So I cancelled the booking on Taxicode.com. I then received a refund of only £20. Thinking this may have been a typo, I contacted Taxicode / Web 3 Resource Ltd, only to be told that I had cancelled it myself so I was not due any additional refund. When I tried to call, the person answering said that my voice was breaking up, and I was cut off. When I tried calling back, the call was not answered. Then, when I did get through again, the refund was again refused. So I am down £180 with what seems like little possibility of redress. Of course, if they do the decent thing, I will come back and amend this review.

Edit 1: After the very kind personal intervention of the owner of the taxi company concerned, I have received an email from Taxicode saying that a further refund will be sent. I do not yet know if it will be the full amount. Either way, I will update this review if/when it is received.

Edit 2: After a few days of not knowing, I have received an email from PayPal's Dispute Resolution Centre (where I also raised a case) saying that a £180 refund will be issued shortly.

Edit 3: £180 refund received. But what a carry-on. Beware!

Scammers! No idea how they aren't in prison.

These people are scammers plain and simple. They quote you one price online which you pay to book, then you get a call the day before telling you to pay more or they won't come collect you. If you cancel, they won't refund you. Thankfully, I got a refund via paypal resolution centre as they didn't reply to PayPal at all. I also had a judgement entered against them in the courts.

This company is affiliated to others namely Taxicode.com and should be avoided at all costs to protect your finances. They are flouting the law as far as -Long distance selling - is concerned and need reporting to the authorities for breaches. I have awarded 1 star only so as I can post a review, but they don't deserve even that. Jonathan Kettle should be ashamed of himself.

Absolutely disgusting. I made a booking from Heathrow Terminal 5 to Kingston. Paid by PayPal the amount requested. The night before a guy rang to say there had been a mistake and I needed to pay more. Quite upset, I asked if it would be easier to just cancel the booking. He said "yes". So, I did, waited for the refund, nothing happened. Went through the resolution centre and these scumbags produced some terms and conditions by which I was not entitled to any refund. Disgusting, they are an absolute disgrace.

I give this company 1 star as it is the only way I can tell you how appalling they are _ I really want to vent my spleen at this bunch of Inept chancers. My sIlver wedding party, booked money taken, sitting miles from any where when we get a message at 9:10pm to say we’re not coming here’s your money back. Ruined our evening wondering how to get home. AVOID THESE SCEISTERS AT ALL COSTS

Absolutely shocking I don’t even want to give them one star as they are that bad,worst people to deal with ever can’t believe they are still trading

Rip off prices and you won’t get refunds ! 😡

The taxi just didn't arrive despite numerous calls to their Indian call centre. After waiting for 20 mins I had to call another firm. I paid in advance and have yet to get my money back.

Frankly I wouldn't touch this company again with a barge-pole. There are other reasons for concern:

1. The booking quote didn't include £5.00 of extras.
2. The telephone number given on their booking confirmation email was out of service. I eventually found another number, but was held in a queue for >10 mins.
3. The call centre claimed to be in London, but later transpired they were in India
4. I booked the taxi thinking this was a local firm, but in fact it seems Web Resource have just registered lots of domain names throughout the country.

I booked a taxi for a 4.30am pick up for my MD from his home to the airport. I received confirmation of booking and paid online. My MD called me at 5.07 am to say that the taxi had not arrived and when he contacted them they had no booking! When I looked at my works emails, I had received a cancellation from them at 22.25pm to my works email the night before. They offered me a £2 discount off my next booking!
Why didn't they call the contact number to advise of cancellation we could then have booked another cab and my MD could have made his flight. So unprofessional. Let's see how long it takes to get all my booking fee back including card fee and SME charge.

We booked a return journey from Birmingham airport to Stratford. The outward journey was fine. On the return journey the taxi didn't turn up.
After numerous phone calls with the taxi company we were offered one 50 minutes after the pick up time. As we would have missed our flight we booked a local taxi. We were promised a refund. Again after numerous emails we recieved a partial refund 3 weeks later. This cost us £20 more than the original price.
I would never use this company again as it is completely unreliable, and in the end was the same price as the local ones who were great.