My experience with the customer service gentlemen who helped me place my order and delivery for my furniture was amazing. He spoke really well English and was very helpful. The delivery process was su... See more
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See what reviewers are saying
Almost every time that I rent a van, the vehicle is with reserve fuel and I have to waste so much time to find someone to refill it, then pick up the order, then run like crazy to be back in 2 hours g... See more
From the buying to the delivery everything was perfect ! The delivery and the service was impeccable! The guy worked fast and very hard to ensure a well functioning couch. Thank you again for all th... See more
j'ai commandé ma table salon (Lucca) le 3 novembre et je l'ai recue le 5 decembre. service impeccable. trés content.
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
About WEBA - Mons
Written by the company
WEBA, dat is jouw interieur aan vlijmscherpe prijzen!
Je interieur vernieuwen? Je eerste huis inrichten? Je kot gezellig maken? Nieuw servies nodig? Handdoeken versleten? Baby op komst? Wat het ook is, WEBA heeft alles voor jouw interieur aan de laagste prijzen!
In onze vier winkels in Gent, Deinze, Tongeren en Mons én onze webshop (www.weba.be) vind je duizenden meubelen en woonaccessoires in verschillende stijlen.
Onder de vakkundige begeleiding van onze medewerkers en onze mascotte, Arsène Weba – wereldberoemd in Vlaanderen en Wallonië, vind je bij ons ongetwijfeld je nieuwe meubilair, zonder je blauw te betalen!
WEBA, c’est votre intérieur aux prix les plus avantageux !
Renouveler votre intérieur ? Décorer votre première maison ? Rendre votre kot confortable ? Besoin d'une nouvelle vaisselle ? Des serviettes usées à remplacer? Un bébé en route ? Quels que soient vos projets, WEBA dispose d’une large gamme pour votre intérieur aux prix les plus bas !
Dans nos quatre magasins à Mons, Tongres, Gand et Deinze mais aussi sur notre webshop, vous trouverez des milliers de meubles et d'accessoires pour tous les styles.
Sous la direction experte de notre personnel et de notre mascotte, Arsène Weba - célèbre en Flandre et en Wallonie -, vous trouverez sans aucun doute votre nouveau mobilier au meilleur rapport qualité/prix !
Vlijmscherpe prijzen & kwalitatieve meubelen
Written by the company
- Klantvriendelijke service voor en na verkoop
- WEBA gaat voor betaalbaar wonen. Je vindt er meubelen en woonaccessoires aan vlijmscherpe prijzen. Toch wordt er niet ingeboet aan kwaliteit! Niet in het productaanbod en niet in de service van onze medewerkers.
Waarom WEBA?
Jouw voordelen
☑ 4 winkels, open op zondag
☑ Gratis afhaling
☑ Gratis cafetaria
☑ Goedkoop bestelwagen huren
☑ Betaalbaar & kwalitatieve meubelen
☑ Retrait gratuit
☑ Cafétaria gratuit
☑ Louer une camionnette abordable
☑ Meubles de qualité à un prix bas
☑ Gratis afhaling
☑ Gratis cafetaria
☑ Goedkoop bestelwagen huren
☑ Betaalbaar & kwalitatieve meubelen
Pourquoi WEBA ?
☑ 4 magasins, ouverts le dimanche☑ Retrait gratuit
☑ Cafétaria gratuit
☑ Louer une camionnette abordable
☑ Meubles de qualité à un prix bas
Contact info
Chaussée de l'Espérance 304, 7390, Quaregnon, Belgium
- 065803384
4.6
Excellent
3K reviews
Asks customers to review
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service impeccable
January 30, 2026
Perfect service/delivery
From the buying to the delivery everything was perfect !
The delivery and the service was impeccable! The guy worked fast and very hard to ensure a well functioning couch. Thank you again for all the support and hard work
January 30, 2026
Almost every time that I rent a van
Almost every time that I rent a van, the vehicle is with reserve fuel and I have to waste so much time to find someone to refill it, then pick up the order, then run like crazy to be back in 2 hours gap. Just fix it somehow.
December 2, 2025
Service impeccable 😊
December 21, 2025
j'ai commandé ma table salon (Lucca) le…
j'ai commandé ma table salon (Lucca) le 3 novembre et je l'ai recue le 5 decembre. service impeccable. trés content.
December 10, 2025
Impeccable.
October 22, 2025
Service impeccable
August 5, 2025
Excellente communication via internet…
Excellente communication via internet accueil très agréable renseignements très intéressant livraison impeccable
August 3, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
1-Star Review
1-Star Review
HORRIBLE experience from start to finish. I purchased a sofa and was only offered a delivery date one week later — no options, no flexibility. When the delivery finally happened, the men brought in the large pieces and immediately tried to leave. I asked about assembly, and they told me it wasn’t included. Had I known that assembly was a separate service, I absolutely would have arranged and paid for it in advance.
When I explained this, one of the delivery men called the store to get someone who spoke English. The woman who got on the phone was extremely rude, dismissive, and clearly annoyed. She told me to "send an email" because she "didn’t understand me" — but then I overheard her speaking about me to the delivery men, making rude remarks about Americans and non-French speakers. It was disrespectful and appalling. She told them, “Just leave,” and “You have other deliveries,” while I was standing there, helpless with unassembled furniture I couldn’t manage on my own.
I asked the delivery men to take the sofa back since I couldn’t put it together myself and they wouldn’t let me pay for the assembly on the spot. They refused, said it wasn’t their problem, and just told me to “go to the store.” I never signed any delivery confirmation or paperwork, and no one from the company followed up — until I got an email asking me to rate the service.
So here it is: the service was awful. The communication, the attitude, the lack of basic customer support — unacceptable. I’m left with a sofa I can’t use and a terrible impression of this company.
July 3, 2025
Reply from WEBA - Mons
Dear,
We’re truly sorry to hear about your experience. What you describe does not meet the level of service and respect we aim to uphold at WEBA.
Assembly is not always included by default, and if that wasn’t clear, we sincerely apologize. Your feedback helps us improve our communication.
The comments you overheard are deeply concerning and do not reflect our values.
Please feel free to contact us at service@weba-mons.be with your order number so we can look into a suitable solution.
Sincerely,
Arsène – WEBA
Personnel super sympathique.
May 29, 2025
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