Webahead Internet Reviews 497

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and expertise in creating professional-looking websites. Many people highlight the seamless process, excellent customer service, and the ease of making changes, leading to high satisfaction with the final product. Reviewers frequently mention the personalized support and effective communication throughout the website design and development. However, some customers also noted issues with SEO performance and a lack of reporting on website engagement. A few people expressed dissatisfaction with certain renewal processes, difficulties with domain transfers, and concerns regarding how these issues were addressed by customer service.

What people talk about most

Website

Users describe positive interactions with website creation and design. Many customers are very happy with... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the exceptional attention... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers highlight the patience,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, seamless,... See more

Based on these reviews

Rated 5 out of 5 stars

Such a good experience, even when at first I thought it was maybe a scam (it wasn't!) Vicky Went through everything and had a fantastic website built, looks so professional, explained at each stage wh... See more

Company replied

Rated 5 out of 5 stars

Webahead has been exactly what we needed to get our business off the ground. From day one, everything was smooth and hassle-free, and we’ve never had a single complication since. Recently, we’ve been... See more

Company replied

Rated 5 out of 5 stars

They do what it says - creates professional looking web sites. Used them to create mine and was not disappointed. Arran was super helpful and kept me updated on everything. They also have bunch of opt... See more

Company replied

Rated 5 out of 5 stars

At the Redditch and Bromsgrove Talking Newspaper, we have been delighted with the level of service received from Katie Price and her colleagues at Webahead. Their speed of response to our various requ... See more

Company replied


Company details

  1. Website Designer

Written by the company

Web Design Darlington & Durham in the North East, web designers specialising in affordable Web Design, SEO & Online Marketing from our office in Darlington.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

497 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

William Wilson is a credit to you.

We had a fantastic experience working with William Wilson on our website for Fjords Community CIC.
As a community-focused organisation with a limited budget, it was really important for us to find someone who understood our vision and could work within our constraints — and William delivered exactly that. He took the time to understand what we’re about and made sure the final website reflected our purpose, not just a generic template.
Communication was clear throughout, and he was always open to ideas while offering helpful suggestions along the way.
The end result is exactly what we needed for our first website — professional, clean, and true to who we are.
Highly recommended.

April 13, 2026
Unprompted review
Rated 1 out of 5 stars

Run away

I was contacted because I was allegedly eligible for a free website. Ended up with a poorly designed £1800 website because I needed a e-shop for selling my ceramics. Now they keep calling me for updates which are not cheap obviously. I am since with an average boring website, which is not good for an artist. Be careful with this company. They are after your money and don’t have any ethics regarding small businesses. Very good at luring you into false promises. That’s it.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Was sceptical - but am SO happy I chose to come onboard!

Over the years I have had no luck with websites. . . .but now I finally feel I've got the website I always wanted!
When I first contacted WebAhead I didn't really expect much - I'd seen a 'build your website for free' offer and was curious.
I spoke to Stacey who was so knowledgeable and helpful. She said she could create me a free website, but the website I was transferring from was quite large so one of their other packages would possibly suit me better.
There was no hard sell, there was no pressure, she answered ALL of my questions (she has the patience of a saint because I had A LOT of questions), and gave me time to think about what I wanted/needed.
We found the right package for me and the process has been so painless (from my side). Stacey and the team have helped me every step of the way, with all the bumps that came along. I was able to communicate via email, phone and text. . . she held my hand every step of the way.
I now have a brand new website that I am SO happy with. It finally does everything that I always wanted it to do, and I know that if I need help in the future that there is a great team behind me.
Thank you SO much. I cannot recommend this service highly enough. ..whether you want a free start up website or one with all the whistles and bells, this is the place to come!

April 14, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your amazing review. It truly means a lot to us!

We’re absolutely delighted to hear that you finally have the website you’ve always wanted. It’s great to know that Stacey was able to support you throughout the process, answer all of your questions, and help you find the right package without any pressure. That’s exactly the experience we aim to provide for every customer.

We understand that creating or moving a website can sometimes feel overwhelming, so it’s fantastic to hear that the process went smoothly and was well-supported on your side. Knowing that you felt guided every step of the way and are happy with the final result is exactly what we strive for.

We’ll be sure to pass your kind words on to Stacey and the wider team; they’ll be thrilled!

Rated 5 out of 5 stars

Amazing!!!

When you come across something that seems too good to be true, it usually is… but not in this case.

Working with Kieran from Webahead has been an absolute pleasure from start to finish. The level of service, attention to detail, and genuine care put into my website was far beyond what I expected.

Not only was the whole process smooth and stress-free, but the price for what you get is honestly incredible. It’s rare to find someone who delivers both top-quality work and such great value.

I highly recommend Kieran to anyone looking to build a website – you won’t be disappointed.

April 11, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your kind words and thoughtful review.

It truly means a lot to hear that your experience felt smooth, stress-free, and exceeded expectations. We always aim to deliver not just a great website, but a process that feels easy and enjoyable from start to finish, so it’s fantastic to know that we came across.

Your comments about the value and attention to detail are especially appreciated. We take real pride in making sure every project gets the care it deserves.

It was an absolute pleasure working with you, and we’re really grateful for your recommendation. If you ever need anything in the future, we’re always here to help.

Thanks again for your support!

Rated 5 out of 5 stars

Highly Recommended

Katie Price was fantastic from our first comms through to final tweaks of my new website. The team are really really professional, capable and swift in their actions. Thank you so much

April 10, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your kind feedback!

We’re delighted to hear you had such a positive experience from the initial communication right through to the final tweaks. Katie will be especially pleased to read your comments; she always goes the extra mile to make sure everything runs smoothly.

It’s great to know the team’s professionalism, speed, and capability stood out to you. We really appreciate you taking the time to share your experience.

Thanks again for your support, and we’re always here if you need anything in the future!

Rated 5 out of 5 stars

Demi was great help in creating my…

Demi was great help in creating my website for my business, fantastic communication throughout the process.

Would highly recommend 😁

April 8, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you for your kind review.

We’re so pleased to hear you had a great experience working with Demi and that her communication stood out throughout the process.

I’ll be sure to pass your feedback on to her; she’ll really appreciate it.

Thanks again for the recommendation, and we wish you all the best with your new website and business.

Rated 5 out of 5 stars

I initially saw an add in Facebook &…

I initially saw an add in Facebook & was a little suspicious, especially as a brand new business owner. Stacey put my mind at ease from the 1st phone call. She explained everything & listened to exactly what I wanted. The website is absolutely perfect, a complete dream. & web discussed how to move forward when business progresses. Stacey was fantastic & always made sure I was happy with everything throughout the process. I would absolutely encourage any business owners to use this service!

April 2, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your wonderful review.

We completely understand the initial hesitation, especially as a new business owner, so it’s fantastic to hear that Stacey was able to put your mind at ease from the very first call. Providing clear guidance and really listening to what our clients want is exactly what we aim for.

We’re thrilled that you’re so happy with your website and that it’s everything you envisioned. It’s also great to hear that you’re already thinking ahead to the next steps as your business grows.

I’ll be sure to pass your kind words on to Stacey, she’ll be delighted to hear this.

Thank you again for your recommendation, and we wish you every success with your new venture.

Rated 5 out of 5 stars

Fantastic service from WebAhead Internet Ltd

I've just had a great site created by WebAhead.
Our website is St Lawrence Chapel, Ashburton.
Arran my account manager talked me through everything. I made loads of changes and it was all done speedily. The website was free and you only paying for hosting. If you want a website definitely go to WebAhead. Fantastic

April 1, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your fantastic review.

We’re delighted to hear you’re so pleased with your new website for St Lawrence Chapel, Ashburton. It’s great to know that Arran was able to guide you through the process and accommodate all your changes quickly and efficiently.

We always aim to make the experience as smooth and flexible as possible, so your feedback really means a lot to the whole team.

Thank you again for your recommendation and support.

Rated 5 out of 5 stars

Katie Price Account Manager

About this time last year, I began the process of building a website to venture into the world of guided minibus tours. After a year of hard work and a massive life change, the website finally went live yesterday. A friend from the maritime industry put Katie Price from Webahead Internet in touch with me, and she has been there from the very start. In October, after 36 years of sea service, I officially left my career in the maritime industry, which was a massive adjustment. Starting a business in your 50s with a completely blank palette—and no knowledge of business, computers, or websites—was a daunting challenge.

​Right from the start, I had to figure out my branding for 'S Math Sin Skye Tours. The logo the designer, Craig, came up with was not originally what I had envisioned; however, it contained every single element I required. If you look at my logo, you have the sun behind the Cuillins, my company name acting as the bridge, and the minibus underneath—it perfectly captures the spirit of Sligachan Bridge, which is the very first stop on my tour. I don’t even understand how Craig managed to anticipate and embody my branding so perfectly, especially since he didn’t even know that was exactly what I was looking for.

​The colors in my logo are the same colors as the Skye flag (which was designed by the late Skye Museum owner’s nephew). The Birlinn in the top left represents our maritime heritage, with its five oars representing the five peninsulas of Skye: Trotternish, Waternish, Duirinish, Minginish, and Sleat. The colors represent the three main Clans—the MacDonalds, the MacLeods, and the MacKinnons—and the Skye Camanachd shinty team. The yellow Scandinavian Cross represents our Norse heritage, and the white circle over the Scandinavian cross is the Iona Cross, representing our Celtic and religious heritage. Since the Skye Museum is a fundamental part of my tour, I have a link to it on my website. To the untrained eye, many of these details might go amiss, but these little tributes become the beating heart of 'S Math Sin Skye Tours as I share the culture and heritage of my Island. Katie Price and her talented team of designers and developers have carefully integrated the Skye flag not only into the fabric of the site, but into the foundation as an anchor. The logo and those proud colors are now on my bus, my uniform, and my leaflets which are soon to be distributed.

​I am now so happy and excited; I honestly can't believe I have such a professional brand and platform. The proof is in the results—the website went live yesterday and I took my first bookings this morning! Katie Price managed my account, and at times, she has had to manage me. During the transition, I became quite lethargic and unresponsive. Katie Price anticipated my needs with what I can only describe as a ‘maritime mentality’—she possessed the foresight to see that I was struggling with the massive adjustment from sea to shore and knew exactly what I needed before I did. She was constantly pushing the project forward, and she and her team stayed in contact to provide the essential 'kick up the backside' I needed to re-engage. During the final weeks, I was quite particular with the changes as I wanted everything to be perfect; I’d like to say a massive thank you to Katie Price and her team for their patience and technical expertise during that time. The change in myself has been remarkable; I have moved past the uncertainty of leaving the sea and embraced this entire venture with total enthusiasm.

​During the website build, I’ve had professional owner-operators—who are my colleagues in the guided minibus tour industry—take a look at the progress. The feedback has been fantastic; even before the launch, they commented on how simplistic and effective the site is, especially the bespoke booking system they built for me. It will be the backbone of my success. Above all, I cannot speak highly enough of just how lovely Katie Price and the entire Webahead team are; every single person I’ve come into contact with has been absolutely wonderful. If you are starting a new venture and feel out of your depth, I highly recommend Katie Price and her brilliant team."

March 26, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for taking the time to share such a detailed and heartfelt review.

It’s been an absolute privilege to be part of your journey, from those early conversations right through to seeing your website go live and your first bookings come in. Hearing how much this venture means to you, especially after such a significant career change, really puts into perspective why we love what we do.

Your passion for Skye, its heritage, and the story behind your brand truly shines through. The thought and meaning you’ve put into every element, from the logo to the colours and symbolism, has made this a genuinely special project, and we’re so proud to have helped bring it to life.

We also really appreciate your kind words about Katie and the team. Starting something completely new can be overwhelming, and you’ve approached it with determination and openness, even during the tougher moments of transition. Seeing your confidence grow and your vision come together has been fantastic for all of us involved.

Most importantly, congratulations on your launch and those first bookings, that’s an incredible milestone and just the beginning of what we’re sure will be a very successful venture.

Thank you again for trusting us with your project, and we wish you every success with S Math Sin Skye Tours.

Rated 1 out of 5 stars

Disappointing SEO and Web Design…

Disappointing SEO and Web Design Experience
My experience with this company was extremely unsatisfactory. I was initially attracted by a persuasive sales pitch, which promised comprehensive SEO management and a full redesign of our business website. Their guarantee of impressive results within just three weeks instilled confidence and encouraged me to proceed with their services.
However, the initial web design delivered by the company was poorly executed and fell far short of my expectations. Despite spending several hours outlining my requirements and clarifying exactly what I wanted, these discussions had little impact on the final outcome. After this disappointing experience, I felt pressured into agreeing to a new design, which resulted in additional costs. Even after nine months, there was no improvement. Despite their continued assurances, I chose to invest further in enhancements to both the website design and SEO services. Unfortunately, these promises proved to be hollow, as no tangible changes were made to the website. Ultimately, I found myself £1,600 out of pocket on top of my initial web design and hosting package, with nothing to show for the investment.
The initial web design provided by the company was poorly executed and failed to meet expectations. We have since reverted to our original website design, which speaks volumes about the quality of their services.

Website Transfer and Final Resolution -
Following our decision to return to our previous service provider, we were notified that a £50.00 fee would be required to transfer our websites. Despite this initial demand, the transfer was completed at no cost to us, with no assistance from Webahead. As a result, we have left the websites developed by them for their disposal.

March 24, 2025
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Mark,

Thank you for taking the time to leave your feedback. We’re really sorry to hear that you’ve been left feeling this way, as this is certainly not the experience we want for our customers.

We’ve tried reaching out to you to talk things through and better understand your concerns, but we haven’t been able to connect just yet. We’d genuinely appreciate the opportunity to speak with you directly so we can review everything together and work towards a resolution.

We understand how important clear communication and results are, and we’d like to make sure any outstanding concerns are properly addressed.

Please feel free to get in touch with us at a time that suits you. We’re here to help and would really welcome the chance to put things right.

Rated 4 out of 5 stars

Great service and a bargain

Julie was very diligent in following up with me weekly while I drafted the content and the finished website looks fantastic. Edits were no problem and dealt with promptly. We’re happy that our website design was a bargain.

March 18, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you for your kind feedback, it’s greatly appreciated.

I’m really pleased to hear you’re happy with the finished website and that the process ran smoothly for you. I’ll be sure to pass your comments on to Julie, she’ll be delighted to hear them.

It’s great to know you feel you’ve had real value from the service, and if you need anything going forward, we’re always here to help.

Rated 5 out of 5 stars

Alisha was a great help and done a…

Alisha was a great help and done a brilliant job at creating my business a website.

The whole process was smooth and seamless and I am veey happy with the results. I would definitley recommend webahead and Alisha specifically to anyone wanting a website built, I was given multiple chances to make last alterations and was never made to feel like a burden in any way.

March 19, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your kind feedback, it’s really appreciated.

I’m delighted to hear that you had a smooth experience and that you’re happy with the final result. I’ll be sure to pass your comments on to Alisha, she’ll be thrilled to hear them.

It was a pleasure working with you, and if you ever need anything in the future, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Demi WEBAHEAD

Used WEBAHEAD in January after seeing an advert posted on Facebook, and got in touch with Demi, she was very helpful, professional, knowledgeable and polite, she explained me through the process of the website creation which included domain and emails, the website was published in a day or so with a temporary cover page and within around 10 days the full 5 page website was up and running, a few minor alterations had to be made which were done within 48 hours, I am very happy with the service from Demi. Would definitely recommend to other businesses to use WEBAHEAD.

March 18, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Daniel,

Thank you for taking the time to leave such a detailed review, it’s really appreciated!

I’ll be sure to pass your kind comments on to Demi, she’ll be delighted to hear how happy you are with the service.

We’re so pleased everything went smoothly and that you’re happy with your website. If you need anything at all going forward, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Really happy with everything

I am really happy with the full experience with setting up my new website, Alisha was amazing! She helped explain everything to me and sent over a first version and helped tweak it and got it back to me in great timing and am super happy with how she explained everything to me! Couldn’t recommend enough! Thank you

March 18, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Orianne,

Thank you so much for your kind feedback, it’s really appreciated!

I’ll be sure to pass your comments over to Alisha, she’ll be delighted to hear how happy you are with everything.

We’re so pleased you’re happy with your new website and the overall experience. If you need anything at all going forward, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Professional, helpful and reliable

I worked with Vicky who led me through the whole experience of building a website as I had no idea where to start. I could contact her if I had any queries and she was always willing to go through everything. I would highly recommend her and the team who did an amazing job. Thank you.

March 17, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Susan,

Thank you so much for your kind review. We’re delighted to hear that Vicky was able to guide you through the whole process and make everything clear and easy along the way.

It’s great to know you felt supported throughout and are happy with the final result. Your recommendation really means a lot to us. We’ll be sure to pass your kind words on to Vicky and the team!

Rated 5 out of 5 stars

Incredible Service

I honestly couldn’t be happier with the website that’s been created for my business. From start to finish, the whole process was smooth, professional and incredibly well organised.

The team really took the time to understand my business and what I wanted to achieve, and they brought it to life better than I could have imagined. The site looks brilliant, feels modern and professional, and truly reflects my brand.

A special mention has to go to Joe Miller – he has been absolutely incredible throughout. Nothing was ever too much trouble, he was always quick to respond, extremely helpful, and guided me through everything step by step. His attention to detail and commitment to getting everything just right really stood out.

I would highly recommend them to anyone looking for a high-quality, professional website and outstanding service.

Thank you again!

February 26, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your incredibly kind words, it genuinely means a lot to us.

We’re absolutely delighted that you’re happy with the website and that the whole process felt smooth and well organised from start to finish. Bringing your vision to life and creating something that truly reflects your brand is always our goal, so it’s fantastic to hear that we achieved that for you.

I’ll make sure Joe sees your message, he’ll be thrilled. He takes real pride in his work, and your feedback about his responsiveness and attention to detail will mean a great deal to him.

It’s been a pleasure working with you, and we’re here whenever you need us going forward.

Thank you again for your recommendation and support.

Rated 5 out of 5 stars

"Thank you so much

"Thank you so much! You were incredibly helpful and went above and beyond".
A big personal Thanks to Demi who helped me achieve this.

Carl - Blank Canvas

February 24, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Hi Carl,

Thank you so much for your kind words. We’re thrilled to hear that Demi was able to go above and beyond to help you achieve your website goals. We’ll be sure to pass on your personal thanks. She’ll be delighted.

It’s been a pleasure working with you, and we look forward to supporting you again in the future.

Rated 5 out of 5 stars

So I contacted Demi to have a website…

So I contacted Demi to have a website built.
Advised her briefly what I needed.
She took care of the rest great communication. Confident in her role and nothing was a problem. Fast efficient very competitive pricing.
The finished article is fantastic very pleased
Would recommend to everyone.

February 9, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your fantastic review. We’re delighted to hear that Demi made the website process easy and seamless for you. It’s great to know you’re happy with the finished site and that our communication, efficiency, and pricing hit the mark.

We really appreciate your recommendation and look forward to supporting you again in the future.

Rated 5 out of 5 stars

Great customer service with personal…

Great customer service with personal 1-2-1 support. I went to Webahead with my established business but no website and no idea what I wanted or needed. Their team had the inspiration and patience to guide me through the process, out the other side to a finished product I am really happy with. Human beings actually answer the phone when you call their offices, without a long automated gatekeeping system, which is rare these days. Also, the editing functionality to request/make changes to my site is super easy to use. I wouldn't hesitate to recommend them and I am a very happy customer. Thank you Webahead :)

February 20, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the personal 1-2-1 support and found our team helpful in guiding you through the website process. We always aim to make things easy, approachable, and human, so it’s wonderful to know you appreciated that.

It means a lot that you’re happy with your finished site and the editing functionality. Your recommendation really makes our day! Thank you for trusting Webahead with your business. We’re always here if you need us.

Rated 5 out of 5 stars

Demi was absolutely amazing

Demi was absolutely amazing! My website is exactly how I wanted it! She didnt mind about my numerous little alteration tweaks and was super fast in getting my website built! I love it!!!!!

February 18, 2026
Unprompted review
Webahead Internet logo

Reply from Webahead Internet

Thank you so much for your amazing feedback! We’re absolutely thrilled to hear that you love your website and that it’s exactly how you envisioned it.

Demi will be over the moon to read this. She always goes above and beyond for her clients, and we’re so pleased that her hard work and attention to detail made such a positive impact.

It was a pleasure working with you, and we wish you every success with your new website! If you ever need anything at all, we’re always here to help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look