Webbers Estate Agents Reviews 64

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, friendly, and incredibly helpful throughout various processes, from selling and buying to renting properties. Many highlight the excellent customer service, noting clear communication, quick responses to questions, and efficient handling of issues, which significantly reduces stress during what can be challenging times. However, some people were dissatisfied with the service, citing a lack of communication and unresponsiveness from certain staff members. These customers reported difficulties in scheduling visits and felt that their concerns were not adequately addressed, leading to frustration and a decision to seek services elsewhere.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Many reviewers praise the teams for being... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent communication,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the helpful,... See more

Website

Reviewers highlight positive aspects of Webbers. Customers consistently praise the helpfulness and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

We used Webbers to sell our late mothers Residential Park Home which was a challenging market to negotiate. They eventually found a cash buyer with a few hurdles to overcome which they sorted out ve... See more

Company replied

Rated 5 out of 5 stars

We have recently purchased a lovely property through Webbers Torrington Office. The communication was great, we were kept informed of progress and staff were very helpful and provided advice when nee... See more

Company replied

Rated 5 out of 5 stars

I rented a property through Webbers Estate Agents and couldn't have asked for a better experience. The team were professional, friendly, and always quick to respond. They made the whole process from... See more

Company replied

Rated 5 out of 5 stars

I honestly could recommend Webbers. We were given notice and Webbers were recommended to us. All of the staff were amazing. They found us our ideal home and we are over the moon. A big special thankyo... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency
  3. Real Estate Appraiser

Written by the company

At Webbers, we’ve been helping people move across the South West for over 100 years, combining generations of local expertise with a modern, award-winning approach to property. With branches in Barnstaple, Bideford, Torrington, South Molton, Braunton, Ilfracombe, Exmoor, Minehead, Taunton, Wiveliscombe, Wellington, Bude, Bodmin, Launceston, and our prestigious Park Lane, London office, we connect homes and buyers across Devon, Somerset, Cornwall and beyond. Whether you’re selling, buying, letting or renting, you can count on our straightforward advice, exceptional marketing and genuine personal service. Each property we represent is showcased with professional photography, video tours, and expert negotiation, supported by proactive communication to make every move seamless. Our expertise covers residential sales and lettings, land and new homes, auctions, commercial property, landlord services and valuations all tailored to deliver outstanding results. We’re delighted to be recognised as Best Agent UK 2025 by The Guild of Property Professionals and winners of Best Regional Estate Agency Group 2025 at The ESTAS, the national awards endorsed by Phil Spencer. Webbers continues to set the standard for customer care, marketing innovation and local success. Our dedication to people-first service has earned us multiple national awards and the trust of thousands of clients who return to us, move after move. At Webbers, your move matters and our mission is to make it as smooth, successful and rewarding as possible. Discover the Webbers difference today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

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Rated 5 out of 5 stars

We used Webbers to sell our late…

We used Webbers to sell our late mothers Residential Park Home which was a challenging market to negotiate. They eventually found a cash buyer with a few hurdles to overcome which they sorted out very quickly and with the help of the South Molton branch staff especially Hayley they were in their new home within 3 days. Thankyou very much Webbers South Molton.

February 25, 2026
Unprompted review
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Reply from Webbers Estate Agents

Thank you very much, Helen, for your 5-star review. We’re pleased to hear that the team at Webbers Estate Agents South Molton were able to support you with the sale of your late mother’s Residential Park Home. It’s great to know that, despite the challenges of this type of property sale, the team – especially Hayley – were able to secure a cash buyer and help ensure a smooth and speedy completion.
Your feedback highlights the dedication of our South Molton estate agents and reinforces why so many clients trust us with property sales across North Devon. If we can assist you with any future property advice, we’re always here to help.

Best wishes,

Lauren Jones
Local Director, Webbers South Molton

Rated 5 out of 5 stars

I honestly could recommend Webbers

I honestly could recommend Webbers. We were given notice and Webbers were recommended to us. All of the staff were amazing. They found us our ideal home and we are over the moon. A big special thankyou to Julie at the Bideford Office. Julie has been amazing from start to finish. Showing us properties, advising us on each one. Being on hand at anytime to answer any questions we had, and also being very understanding to our needs. My husband and I wish to thank the team very much for all their hard work and dedication.

March 2, 2026
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with Webbers and that our Bideford team were able to help you find your ideal home.
A special thank you for highlighting Julie at the Bideford office — she’ll be thrilled to know how much her support, guidance, and understanding meant to you throughout your search. Our estate agents in Bideford pride themselves on offering friendly, knowledgeable advice to anyone looking for houses for sale or moving within North Devon, so your feedback truly means a lot.
Your recommendation is greatly appreciated, and we’re always here to help with any future property needs in the Bideford or wider North Devon area.
Best wishes,
Josh Braddick – Webbers

Rated 5 out of 5 stars

I sold and purchased with Webbers and…

I sold and purchased with Webbers and found it a really good experience. Both teams were really helpful and communicated well, making sure the whole process went as smoothly as possible.

January 16, 2026
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your lovely review! We’re delighted to hear that both your sale and purchase with Webbers were such a positive experience. Clear communication and a smooth process are really important to us, so it’s wonderful to know our teams were helpful throughout your move.
Your feedback means a great deal and reinforces why so many people choose Webbers estate agents when buying or selling property across the region. If you ever need any further advice on property sales or houses for sale in the future, we’re always here to help.

Rated 5 out of 5 stars

Would highly recommend

This is the second property which we have sold, through Webbers Estate Agents.
We have always dealt with the Minehead branch and found the whole team to be very friendly, patient and willing to help in any way.
We previously let both properties and again the advice and help we had from Webbers was invaluable.
I would highly recommend the Minehead team.

January 23, 2026
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your wonderful review! We’re thrilled to hear that you’ve chosen Webbers Estate Agents Minehead for both selling and letting your properties, and that our team has been friendly, patient, and helpful throughout the process.

Your recommendation means a lot to us and highlights why so many people trust Webbers Minehead estate agents for property sales and lettings in the area. If you ever need advice on selling your home or exploring houses for sale in Minehead and Exmoor, we’re always here to help.

Best wishes,

Kevin Prescott
Local Director, Webbers Minehead

Rated 5 out of 5 stars

Webbers Bude - excellent service

I recently used Webbers to sell a property and John, Damion and everyone I dealt with at Webbers Bude were very efficient and extremely helpful throughout the entire process. I would have no hesitation at all in recommending them or using them again in the future.

January 7, 2026
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for sharing your experience!
We’re delighted to hear that Damion and the whole team at Webbers Estate Agents Bude made the process smooth and stress-free for you. Efficiency and helpful advice are what we strive for, and it’s fantastic to know we delivered.

Your recommendation means a lot and shows why so many people choose Webbers Bude estate agents when looking to sell their home in North Cornwall or find houses for sale in Bude. If you ever need any property advice or help with your next move, we’d love to assist again.

Best wishes,
Webbers Bude

Rated 5 out of 5 stars

This has been the smoothest sale of a…

This has been the smoothest sale of a property I've ever had. I had three valuations of my property, two of which undervalued my property, Emily from the South Molton branch valued it at what I thought it was worth, had i gone with the other two quotes I'd have been £10,000 out of pocket! There was never any pressure from Webbers, kept me updated on how the sale was progressing.
Great service, keep up the good work!

December 19, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your fantastic feedback!

We’re thrilled to hear that your property sale with Webbers Estate Agents South Molton was the smoothest you’ve ever had. Emily and the team pride themselves on accurate valuations and honest advice, so it’s great to know we helped you achieve the right price and avoid losing out.

Your comments highlight why so many people choose Webbers South Molton estate agents for property sales in North Devon. If you ever need help to sell your home in South Molton or explore houses for sale locally, we’d love to assist again.

Best wishes,

Lauren Jones
Local Director, Webbers South Molton

Rated 5 out of 5 stars

Would highly recommend with no…

Would highly recommend with no hesitation.

June 17, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your fantastic recommendation! We’re delighted you had such a positive experience with Webbers Estate Agents Wellington. Our team prides itself on delivering friendly, professional service and local expertise across Somerset property sales, so it’s wonderful to know we met your expectations.

If you ever need advice on selling your home in Wellington or are looking for houses for sale in the area, we’d love to help again. Your recommendation means the world to us!

Best wishes,

Tim Bennett
Local Director, Webbers Wellington

Rated 5 out of 5 stars

Calm and Professional Service

We bought our property through Wellington Webbers and were impressed with their customer service - they guided us through a very stressful time with their calm professional approach - we would not use any other agent

May 30, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your fantastic review! We’re delighted you chose Webbers Estate Agents Wellington and that our calm, professional approach helped guide you through what can be a stressful time.

Your recommendation means the world to us and shows why so many people trust our team for property sales in Somerset. If you ever need advice on selling your home in Wellington or exploring the local market, we’d love to help again.

Best wishes,

Tim Bennett
Local Director, Webbers Wellington

Rated 5 out of 5 stars

All of the team in the Wellington…

All of the team in the Wellington branch were incredibly friendly and approachable, welcoming me with warm smiles when I visited the office. They took the time to talk through my options and offered helpful guidance as I consider my next steps toward buying a property closer to my daughter. Although I haven’t purchased through them, it was genuinely a great experience.

December 15, 2025
Unprompted review
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Reply from Webbers Estate Agents

We really appreciate your lovely feedback! It’s fantastic to hear that our Wellington team provided such a friendly and approachable service when you visited the office. Taking time to talk through your options is something we value highly, and we’re glad it made a difference.

When you’re ready to move forward, whether it’s buying or selling in Wellington or the surrounding Somerset area, we’re here to help every step of the way.

Best wishes,

Tim Bennett
Local Director, Webbers Wellington

Rated 5 out of 5 stars

I had a great experience with Webbers

I had a great experience with Webbers. Their local knowledge was clearly evident , which gave me real confidence in their advice and guidance. The team was professional, approachable, and consistently helpful, always taking the time to answer questions and keep me informed. Communication was excellent, and everything was handled efficiently from start to finish. I would highly recommend them to anyone looking for a reliable and knowledgeable estate agent

January 13, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your wonderful review! We’re thrilled to hear that our local knowledge and clear communication gave you confidence throughout the process. At Webbers Estate Agents Wellington, we pride ourselves on being approachable and professional, making every step as smooth as possible.
If you ever need advice on property sales in Somerset or are looking for houses for sale in Wellington, we’d love to help again.

Best wishes,

Tim Bennett
Local Director, Webbers Wellington

Rated 5 out of 5 stars

Nothing was too much trouble!

I have recently used Webber's estate agents and found them to be extremely helpful throughout the house buying process. Although there were hiccups along the way created by third parties, the team at Webber's were able to sort all the problems in a fast and professional manner. Thanks for all your help.

December 1, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your kind words! We’re thrilled to hear that the Webbers team made the buying process easier for you, even when challenges cropped up. Sorting out those third-party hiccups quickly and professionally is exactly what we aim to do, and it’s great to know we delivered.

If you’re ever thinking about selling your home or exploring houses for sale in Wellington and the surrounding Somerset area, we’d love to help again. Our local expertise and commitment to great service are what make Webbers Wellington a trusted choice for property sales.

Best wishes,

Tim Bennett
Local Director, Webbers Wellington

Rated 5 out of 5 stars

Caroline was extremely professional in…

Caroline was extremely professional in her approach and really helpful when we were experiencing some issues with the purchase. Her personal touch gave us great confidence.

December 21, 2024
Unprompted review
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Reply from Webbers Estate Agents

Thank you for sharing such positive feedback! We’re so pleased Caroline was able to guide you through the purchase with professionalism and care. Her ability to add that personal touch really makes a difference, and it’s great to hear it gave you confidence during what can sometimes be a stressful process.

At Webbers Estate Agents Wellington, we’re passionate about helping people move successfully across Somerset, whether you’re buying, selling, or just exploring the market. If you ever need advice on property sales or houses for sale in Wellington, our team is always ready to help.

Best wishes,

Tim Bennett
Local Director, Webbers Wellington

Rated 1 out of 5 stars

Nathan was not helpful at all!

Terrible service from Nathan over the past couple of weeks! Absolutely impossible to book a site view on their Launceston site. Wanted a Saturday visit, but apparently no one there to do it. Tried for a Monday visit, but two days later Nathan had still not come back to me. Running two businesses myself for 25 years now, there is no way I will be dealing with this company going forward. If the service is like this to start with, goodness only knows how I would go on if I had a problem with the NHBC 10 year warranty (Buildmark)!

December 17, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. While we were unable to secure your preferred date, we did offer the closest available alternatives. As part of our process, we must confirm all visits with the site manager before finalising arrangements. I understand Lisa has been in touch with you personally since you gave us your feedback to assist further. We wish you the very best in your search for your new home.

Rated 5 out of 5 stars

Following our initial contact the house…

Following our initial contact the house was valued and a sales plan was made. Contact was continued during the sales process and advice given. The whole process was efficient and the staff were knowledgeable and friendly

May 1, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your lovely review!

We’re delighted to hear that from the initial valuation and sales plan through to completion, everything was handled efficiently and that our team’s advice and friendly, knowledgeable approach made the process smooth for you.

At Webbers, we pride ourselves on delivering exceptional service and trusted property expertise across the region. If you ever need help with property sales or are considering your next move, we’re always here to assist.

Rated 4 out of 5 stars

Great team

It took 18 months to sell our property but the team from Webbers were very good during the whole process of selling. We got to the stage of selling then had a real problem yet the team came up trumps and we sold the property within 6 weeks. From the depths to selling and the team worked really hard to make that happen so a heartfelt thank you from me.

December 9, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for sharing your experience!

We’re absolutely thrilled to hear that, even after a long journey, everything came together and your property sold successfully. Turning things around so quickly after a challenge really shows the dedication and hard work that goes into making every sale happen.

Your kind words mean the world to us and reflect the level of service we strive to provide for every client. If you ever need help with buying, selling, or just some friendly advice on the property market, we’d love to assist again.

Best wishes,

The Webbers Team

Rated 5 out of 5 stars

Thank you

I can’t fault Webbers, everyone we dealt with were very helpful.
Thank you all.

December 1, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our team helpful throughout your journey.

At Webbers Estate Agents, we pride ourselves on delivering exceptional customer service and expert local property knowledge across North Devon, Somerset and Cornwall.

If you ever need assistance with buying, selling, letting or renting in the future, we’re here to help. Visit webbers.co.uk to explore the latest properties and discover why so many clients trust us with their move.

Rated 5 out of 5 stars

The Webbers team were great, really helpful and professional

Webbers were extremely helpful during my initial search for a property. I viewed quite a lot and found that the person showing me round was really nice, helpful and informative.
When I put an offer in, they dealt with it straight away and throughout the buying process they kept me informed every step of the way with regular updates.
I found them to be extremely professional, friendly and helpful. What a great team.

September 10, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you for sharing such a detailed review. We’re thrilled to hear that your property search and buying journey with Webbers was a positive experience. Our team works hard to provide professional, friendly and informative service, whether you’re viewing properties, making an offer or completing your purchase.

If you’re ever looking to buy or sell again in North Devon, Somerset or Cornwall, we’d love to help. You can browse the latest homes and learn more about our award‑winning estate agency at webbers.co.uk.

Rated 5 out of 5 stars

We have had excellent service from the whole team

We have had excellent service from the team at Webbers, Bodmin, during the sale of our property, all the staff are friendly, helpful and approachable. Angela has been particularly hands on with our case, keeping us informed of progress and liaising between the various agencies. Her assistance has been much appreciated. I would highly recommend Webbers.

December 1, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you for your wonderful feedback and for recommending us. We’re delighted that the Bodmin team provided excellent service throughout your property sale. Angela and the team take pride in keeping clients fully informed and making the process as smooth as possible.

If you’re considering selling or buying in Bodmin or across Cornwall, we’d love to help. Explore our latest properties and learn more about our award‑winning estate agency at webbers.co.uk.

Best Wishes,

Rick and The Webbers Bodmin Team

Rated 5 out of 5 stars

Great advice and service

I received really helpful advice initially when the property was first valued and Webbers have continued to be excellent throughout. I would definitely use Webbers again and wholeheartedly recommend them. Thank you!

November 26, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you, Helen, for your lovely feedback. We’re so pleased that our advice at the valuation stage and ongoing support made the process smooth for you.

At Webbers Estate Agents, we aim to provide expert guidance and exceptional service from start to finish, whether you’re selling, buying or letting.

If you’re planning another move in North Devon, Somerset or Cornwall, we’d be delighted to help again. Explore our latest properties and learn more about our award‑winning team at webbers.co.uk.

Rated 1 out of 5 stars

Deliberately misleading information

I moved to Barnstaple in September and spoke to Webbers Letting in the town about letting an advertised studio, and raised whether or not I would need a guarantee. Their response was that it was illegal under the new law, that guarantors aren’t, permitted for rentals because they don’t take responsibility for anything, and it would need advice from the manager. This was categorically untrue. It is NOT illegal, the new law has not been enacted yet, and even if it had permits guarantors. The simple answer is that they couldn’t be bothered!
I approached a second letting agent and secured a property, and they confirmed that the information provided by Webbers was untrue. Furthermore, I work for a Local Authority who confirmed the same.
My advice is not to trust Webbers Lettings in Barnstaple, check with other agents before accepting what they say, and pity the landlords who lose good tenants as a result.

Edited in response to query:
I went in twice and spoke to two different female staff. In the first case, it was a Saturday and there was one member of staff who couldn’t even be bothered to sit up or offer me a seat. No notes were taken by the member of staff and I left within 5 minutes having been effectively dismissed and told guarantors were against the law. Having discussed the legislation with housing colleagues I went in a second time. This was a weekday and the office was fully staffed but without customers. This second member of staff was not corrected or advised otherwise by other staff members. My details were not taken despite me asking that they were, as guarantors weren’t allowed as they never took responsibility and she would need to ask a manager. Even then, she showed no intention of doing so or even checking with another colleague. There was absolutely no interest, so I left.

Update to response
I think that says it all - as I said no one took any details or made notes of my query.
No one is going to admit to responding to a customer query in the fashion that they did, or not following company protocols.
My review is accurate, genuine and honest, and I can provide a description of both members of staff if that helps!
I’m not prepared to debate my experience of your branch or customer service and my review stands.

August 23, 2025
Unprompted review
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Reply from Webbers Estate Agents

Thank you for your additional, expanded comments and we note that you have now advised you made two separate visits to our offices. We have reviewed again the claims you have made, and unfortunately we have not been able to verify any part of the account you describe.

Your description of events does not reflect our processes, our legal guidance, or the way enquiries are handled in our Barnstaple offices. We do not advise that guarantors are “illegal” — nor have we issued any internal guidance that could support such a statement.

Additionally, we keep records of all walk-in enquiries, and there is no trace of a visit matching the details you have provided, nor any staff recollection consistent with your account. The suggestion that multiple members of staff would provide identical incorrect legal advice, or refused to take your details upon request, does not align with how our office operates.

Please be assured that if such an incident had been brought to our attention at the time we would have gladly investigated to establish the facts. Despite the passage of time, if you are able to provide verifiable information — such as the date, approximate time, or the name of the staff member you spoke with — we will happily review it. In the absence of this, we are unable to find any evidence supporting the claims made.

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