Webbs Electrical Reviews 942

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people highlight the helpful and polite staff, who provide a personalized experience and go above and beyond to assist with product selection and delivery arrangements. Consumers also appreciate the well-designed website and the overall ease of the purchasing process. However, some customers also noted occasional issues with delivery delays or rescheduling, sometimes due to items shipping directly from suppliers. A few people experienced confusion regarding product availability or delivery updates, requiring them to follow up for information.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers highlight the efficiency and... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being friendly,... See more

Service

Customers had positive experiences with service, praising the friendly and professional approach of staff,... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers are pleased with their... See more

Price

People report positive experiences with price, consistently finding them to be competitive and often the best... See more

Based on these reviews

Rated 5 out of 5 stars

We bought a heat-pump tumble-dryer. Webbs offered an exceptionally good price, much better than any alternative, including all the national well-known online retailers. They promptly answered one m... See more

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Rated 5 out of 5 stars

Easy to order, good price. Good communication regarding delivery from the sales team as soon as the prefer was ready. Easy to reschedule the delivery. Unfortunately delivery was few hours late but n... See more

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Rated 5 out of 5 stars

Great price and a very well designed website. Where this company excelled though was in customer service. We needed Webbs to hold the appliance until our project had a free day - no problem. We nee... See more

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Rated 5 out of 5 stars

Excellent service from a smaller business. Purchased an AEG tumble drier with no problems. Usually buy from John Lewis, Curry’s etc but gave this firm a chance as they had the model in stock at a gre... See more

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Rated 5 out of 5 stars

Webbs were fantastic at all stages, from choosing our new cooker to delivery. They went above and beyond when there was a longer delivery time on one model, giving us the option of a different finish... See more

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Rated 5 out of 5 stars

Went into shop in Cannock as had previously bought an appliance there 2017 Fridge freezer died on us yesterday We ordered a Bosch great value Delivers later they day Beating any next day deli... See more

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Rated 2 out of 5 stars

Needed a new oven urgently, placed an order here as they listed the oven as in stock. Next day they get back to me to say it's not in stock but on order. A few days later and it's still showing as in... See more

Rated 5 out of 5 stars

We have been looking for a 60 cm gas cooker to replace our old 55 cm gas cooker. Most gas cookers have poor reviews, but we eventually found the AEG model. We did a survey of prices and Webbs came... See more

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Rated 5 out of 5 stars

I would give 20 stars if I could. Ordered on line late at night. Following morning a call to check the order was still OK to place as it may not arrive in time for Christmas. Thank the good Lord it... See more

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Rated 5 out of 5 stars

Website informative and easy to use. Communication was excellent throughout that included email confirmation of order, with a follow up telephone call to confirm delivery date. On the day, I had a cal... See more

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Rated 5 out of 5 stars

What fabulous service, good old fashioned service from real people. I placed the order and quickly received an email detailing the delivery process and timings. When I checked to see if everything was... See more

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Rated 5 out of 5 stars

After speaking on the phone we got our new washing machine ordered straight away with a delivery slot given. The sales rep called back the same day with an earlier delivery slot to help us out as we... See more

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Rated 5 out of 5 stars

We were searching for a new freestanding freezer and found a great one on Webbs Electrical. I really appreciated the communication with this company. They were very easy to get hold of and returned ca... See more

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Rated 5 out of 5 stars

Great customer service and kept us informed about delivery of are cooker.Love our new AEG cooker .Delivery men good and gave us a 2 hour window for delivery which was perfect.Wouldn’t hesitate about o... See more

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Rated 4 out of 5 stars

Webbs customer support was very helpful. The product is good and the price was excellent. The only issue I had was with the delivery company who somehow managed not to load my item on the van so they... See more

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Rated 5 out of 5 stars

A first class company to deal with. The AEG Tumble Drier was a great price. I was contacted by Webbs Electrical within 24hrs of purchase, about arranging delivery. The dryer was purchased on Monda... See more

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Rated 2 out of 5 stars

They certainly do not understand the distance selling act and think their terms and conditions override the consumer law. Even if a purchaser agrees to their terms and conditions the distance selling... See more

Rated 5 out of 5 stars

Excellent company to deal with. Dealt with a lady called Lauren. Nothing was too much trouble. She gave advice and helped me select the right appliances for my kitchen. Really pleased with the priced... See more

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Rated 5 out of 5 stars

The member of staff who fielded my initial enquiry was pleasant, polite and professional. The price quoted for the cooker was very competitive and the icing on the cake was that free delivery was in... See more

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Rated 4 out of 5 stars

Excellent customer service, Alex very helpful and made the purchase process very easy. However, it would have been 5stars but AEG decided that the double oven we purchased was not in the 10% offer de... See more

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Rated 5 out of 5 stars

Great pricing and superb customer services, from enquiry to delivery. Bought our new AEG washer and dryer from Webbs Electrical for our revamped kitchen, the whole process was so easy. Special thanks... See more

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Rated 5 out of 5 stars

Really impressed with Webbs Electrical. I received a phone call after my order to arrange the most suitable delivery date for me. I could tell that they were very customer focused. The whole transacti... See more

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Rated 5 out of 5 stars

This has to be the best customer service I have ever had ... Ordering was easy, followed up by a courtesy call . Delivered within 24 hours . Delivery driver called to say he was on his way and... See more

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Rated 5 out of 5 stars

Excellent help in store , great service and advice , good communication ref delivery and install. Delivery and install guys really friendly.. and a great price.. we will be back to buy more following... See more

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Rated 5 out of 5 stars

Fantastic service buying on line, brilliant support over the phone, so helpful. Everything arrived when they said it would, very well packaged. I’d definitely use them again and highly recommend. Coul... See more

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Rated 5 out of 5 stars

I ordered a fridge freezer, which it turned out had been discontinued. This would have been a very different review if the situation hadn't been dealt with so well by Mark. Firstly the contact to let... See more

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Rated 5 out of 5 stars

My washing machine broke down and needed a quick replacement, best price I could find anywhere online and also 5yrs guarantee not 2😀. We're able to deliver and fitted speedily. Excellent attitude,... See more

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Rated 5 out of 5 stars

Great customer service. Was in contact straight away with me to advise of delivery process and likely timescales. As there was a slightly extended lead time asked if I was still ok to proceed. Not onl... See more

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Rated 5 out of 5 stars

small family business which is why I chose to order from them Competitive ,reasonable prices. When I placed an order for a microwave they were prompt with their replies and delivery was easy despit... See more

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Rated 5 out of 5 stars

This company favour old fashioned customer service where they call you when they say they will and deliver when they say they will . Also very informative about the product. Cannot fault them and woul... See more

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Rated 5 out of 5 stars

Ordered a Cooker online. Received a call to say that the one ordered was not in stocks but had an almost identical one which was £50 less. Installation arranged, on time & completed without fuss. Old... See more

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Rated 5 out of 5 stars

This was our fourth purchase from Webbs. Always very helpful and more than competitive with their pricing. Would definitely recommend visiting their shop, they offer installation for a fee, well worth... See more

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Rated 5 out of 5 stars

The ordering process was straightforward and the price of the tumble drier was the best I could find. Communication was excellent and I was impressed at how quickly my drier was delivered, particula... See more

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Rated 5 out of 5 stars

Very good service, staff very helpful. Arranged for freezer to be delivered on Saturday morning but rang on the Friday to see if they could bring it Friday afternoon. This is the second product we hav... See more

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Rated 5 out of 5 stars

We knew what we needed and Webbs had it. Staff explained its benefits. What really sold us was that its fitting (a dishwasher) could be done the next available day due to a cancellation. Brilliant. As... See more

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Rated 5 out of 5 stars

Having searched for an AEG dishwasher their price was the most competitive, the dishwasher arrived within the estimated time. There was a small dent on the front of dishwasher which must have happe... See more

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Rated 5 out of 5 stars

Thank you for going above and beyond to get our new cooker to us for Christmas . I will recommend you to others and use you again . Amazing service from beginning to delivery . Thank you .

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Rated 5 out of 5 stars

I could not fault the delivery team or the service we received when purchasing our extractor fan. Impeccable customer service from start to finish. I wouldn't hesitate to buy with them again

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Rated 5 out of 5 stars

I ordered a Bosch oven online they rang me to say it was out of stock but offered me other make but I decided to wait but it came quicker than it expected. They rang me for a delivery in the delivery... See more

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Rated 5 out of 5 stars

The company contacted me very quickly after I’d received the email confirming my order to arrange delivery. The day before delivery I was called again to confirm the delivery time and the delivery was... See more

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Rated 4 out of 5 stars

The only reason for knocking off a star was due to when ordered the website said the cooker was in stock, but I had to wait 4 weeks for delivery. But cooker was cheaper than Currys and arrived bang on... See more

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Rated 5 out of 5 stars

We got exactly the tv we wanted at a very reasonable price. The staff went out of their way to give us help on what features the tv had. Also the tv was delivered to us and installed with the old on... See more

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Rated 5 out of 5 stars

Found the dishwasher I wanted here at a great price. Delivery was quick and faster than initially expected. Overall a very smooth and cost effective experience.

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Rated 5 out of 5 stars

Great customer support, multi-purchase discount on top of already competitive pricing, well chuffed. P.S Tim and Lauren were great.

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Rated 5 out of 5 stars

Bought a Bosch series 8 dishwasher. It was the cheapest I could find. It was delivered on my chosen date. Delivery men were courteous and professional. Would recommend.

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Rated 5 out of 5 stars

Friendly helpful staff whilst ordering my new cooker. Speedy delivery on time by more friendly staff. will definitely use again.

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Rated 5 out of 5 stars

I wanted to use a local independent business to make a purchase, Webbs are local to me and match the prices of Currys and John Lewis. The delivery was as planned, excellent!

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Rated 4 out of 5 stars

All good, friendly approachable company. Great service. The only reason I have given 4 instead of 5 stars is because there was a slight delay in receiving my product and I had to check on progress but... See more

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Rated 5 out of 5 stars

I bought a tumble dryer from Webbs and it was the best price I found it at, so I was happy with the price. I arranged a delivery date but someone at Webbs called me to politely rearrange it for a coup... See more

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Rated 2 out of 5 stars

Firstly, may l say that the price for my AEG double oven was good. The service l received was not. If l had not continuously chased Webbs there is an exceptionally good chance, from my experience,... See more

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Rated 4 out of 5 stars

Was asked to choose delivery date when purchasing on the website, after payment was processed I received a phone call saying the delivery date would not be honoured as the item was being shipped direc... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Electronics Company
  4. Kitchen Supply Store
  5. TV store
  6. Washer and Dryer Store

About Webbs Electrical

Written by the company

Webbs Logo

Webbs of Cannock

We Care About Our Customers

Here at Webbs Electricals we've been putting the customer first for over 60 years! We take great pride in our outstanding customer service and the friendly atmosphere in our store. Our caring and knowledgeable staff are always eager to offer advice and to demonstrate our range to you, helping you to choose the very best products to suit your requirements, budget and home. We always strive to get it right but if there is a problem, we have a dedicated team ready to help! Shop Now


An Agent of Euronics

We're a full agent of Euronics which enables us to provide a massive range of top quality appliances at highly competitive prices. Our large showroom is conveniently situated just outside of Cannock with a handy free car park directly opposite. We have hundreds of products on display from leading brands such as Bosch, Neff, Samsung, Siemens, LG and many more besides. Shop By Brand


Multibuy Enquiries

We strive to offer the best prices that we can. Once you’ve selected your chosen products and any services you require, just submit your Multibuy request and we’ll offer you a bespoke package price. We offer a 2 man delivery service and we’re happy to store your chosen products if you’re not in a position to accept delivery straight away. Find Out More


Our service doesn’t end there, should you ever need help or advice just get in touch and we’ll give you the support you need to enjoy your new appliances. Of course if you’d like a little help or advice in choosing your new appliances just get in touch with our expert team. Contact Us


Contact info

4.8

Excellent

TrustScore 5 out of 5

942 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the service and communication that you received from us. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Kept informed at all times about…

Kept informed at all times about delivery. Staff delivering did as was asked and were very pleasant.

January 19, 2026
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Reply from Webbs Electrical

Thank you for your review, I'm glad you're pleased with the service that you've received from us and that our delivery team were helpful. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Excellent service from a smaller…

Excellent service from a smaller business. Purchased an AEG tumble drier with no problems. Usually buy from John Lewis, Curry’s etc but gave this firm a chance as they had the model in stock at a great price. Communication was good and delivery within a 3hr slot on a Saturday. Recommended.

January 12, 2026
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Reply from Webbs Electrical

Thank you for your review, I'm glad to hear everything went well with your order and that you're pleased with the service that you received from us. We hope to do business with you again in the future!

Rated 5 out of 5 stars

good service

good service, 2 good chaps delivered very polite.

January 19, 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the delivery service you received from us. We hope to do business with you again in the future!

Rated 5 out of 5 stars

Great prices and service

January 16, 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the price and service that you've received from us. We hope we can do business with you again in the future!

Rated 5 out of 5 stars

Great company, highly recommended

Website informative and easy to use. Communication was excellent throughout that included email confirmation of order, with a follow up telephone call to confirm delivery date. On the day, I had a call when they were half an hr from me too. My dryer was placed where I needed it. My only criticism was the emails I received came from Webbs.tv, Webbs Electricals and Webbs of Cannock Ltd. which was slightly confusing but this wouldn't stop me from buying goods from them again.

January 12, 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad you found us to be informative and that we offered excellent communication. I'll pass on the feedback about the emails for you to our IT team to look into. We hope to do business again in the future!

Rated 5 out of 5 stars

We found webbs to be very helpful from…

We found webbs to be very helpful from the time we entered the shop,without hesitation asking how they could help,I have to say we have shopped in much bigger stores where staff dont even make eye contact,we asked for advice and they were very knowledgeable,i will deffinately will shop there again without hesitation Thank you.

January 12, 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your review, I'm glad you've had a good experience with our team in store and that you found us to be friendly and approachable. We hope we can do business again in the future!

Rated 5 out of 5 stars

Webbs were fantastic at all stages

Webbs were fantastic at all stages, from choosing our new cooker to delivery. They went above and beyond when there was a longer delivery time on one model, giving us the option of a different finish and much faster time. The cooker is wonderful and was delivered quickly by really kind people. A truly brilliant company.

January 12, 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad we were able to go above and beyond for your delivery and that you're pleased with your new cooker. We hope we can do business again in the future!

Rated 5 out of 5 stars

Thank you for going above and beyond to…

Thank you for going above and beyond to get our new cooker to us for Christmas . I will recommend you to others and use you again . Amazing service from beginning to delivery . Thank you .

December 22, 2025
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Reply from Webbs Electrical

Thank you for your review, I'm pleased we were able to get a cooker to you ready for Christmas! We hope we can do business again in the future!

Rated 5 out of 5 stars

Helpful and friendly staff from beginning to end.

After speaking on the phone we got our new washing machine ordered straight away with a delivery slot given.
The sales rep called back the same day with an earlier delivery slot to help us out as we have a large family living at home and needed our washing machine.

January 5, 2026
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad we were able to get an earlier delivery sorted for you. We always try and ensure the delivery process is as speedy as possible, as it can be difficult if you're without an appliance. We hope you're pleased with your product!

Rated 5 out of 5 stars

Excellent

Great comms, brilliant from order to delivery. Many thanks

January 5, 2026
Webbs Electrical logo

Reply from Webbs Electrical

Thank you for your feedback, I'm glad you're pleased with the communication that your received from us. We hope we can do business again in the future!

Rated 5 out of 5 stars

Great Price and service.

Found the dishwasher I wanted here at a great price. Delivery was quick and faster than initially expected. Overall a very smooth and cost effective experience.

December 29, 2025
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad we were able to get a swifter delivery for you. We hope we can do business again in the future!

Rated 5 out of 5 stars

Orders a cooker which was out of stock-…

Orders a cooker which was out of stock- great communication - option to cancel or wait - it was delivered ASAP - delivery also very efficient

December 29, 2025
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Reply from Webbs Electrical

Thank you for your feedback, I'm glad we were able to get the delivery through for you as quickly as possible. Unfortunately, there are sometimes delays with the stock coming through from the manufacturer, but I'm glad this was sped along for you. We hope we can do business again in the future!

Rated 5 out of 5 stars

Always very helpful and friendly

Always very helpful and friendly
The staff's knowledge of all products is fantastic.

December 22, 2025
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Reply from Webbs Electrical

Thank you for your review, I'm glad to hear that our team is friendly and helpful as well as knowledgeable about the products. We hope we can do business with you again in the future!

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