I had an issue with a hacker breaking into my account and urgently needed some configuration changes, password reset, etc.. before any further damage could be done. Alexander S took on the t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Philip was AWESOME. He spent an hour with me trying to figure out why my emails and website weren't working. He was incredeibly polite, patient and willing to help. He definitely made this process a l... See more
Company replied
So often you just assume you'll be talking to a machine. The Web Central team have have been consistently supportive for over 10 years. I'm very grateful for everything they do to help me manage my do... See more
Company replied
We can get a technical expert to resolve our problem relatively painlessly. On top of that, they were also helpful in creating tickets for us for follow up questions which may take longer than a li... See more
Company replied
Company details
About Webcentral
Written by the company
At Webcentral, we offer everything you need to bring your next big idea to life - from domain registrations, to web and email hosting, we've got you covered.
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Join Australia's favourite web hosting provider today and enjoy lightning-fast performance backed by a 99.99% uptime guarantee.
Start strong with a .au domain for just $29.90 when you prepay for 3 years!
Contact info
Brisbane, Australia
- webcentral.com.au
4.8
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly the worst company
Honestly the worst company to host a domain with.
Support won't budge when you're on a deadline nor do they care about longtime customers that are spending thousands yearly on domains with them.
The switch over from whatever bs domain they had originally was so janky that I had to beg support to resolve a DNS issue.
Overall, terrible customer service, constant downtimes and they don't care about the customer.
April 14, 2026
Unprompted review
Reply from Webcentral
Hello Adimas,
Thank you for sharing your feedback. My name is Hernan from the Customer Advocacy team, and I’ll be personally reviewing your case to ensure your concerns are properly addressed.
We place a strong focus on delivering consistent, high-quality support, with customer experience at the center of everything we do. Based on what you’ve shared, it’s clear this did not reflect the level of service we aim to provide, and I’d like to take a closer look into what happened.
To move forward, I’ve reached out to request a few details so I can locate your account and review your previous interactions thoroughly.
Once I have that, I’ll be able to provide clear answers and work toward a resolution.
We’re here to support you, and I’ll do everything I can to restore your confidence in our service.
Warm regards,
Hernan, Customer Advocacy.
Bad day. General Good service
Previously I have been very happy with webcental support.
Webcentral: Please add the following comments to your feedback/ improvement channels. When asked your agents did not give me any means to lodge these comments. Here you go.
Today I'm anxious, concerned, and surprised by an outage. There should be mechanisms to apprise your customers of any service problems.
Also the Chat is time consuming for all concerned - especially when previously having to re-iterate previously supplied details.
April 14, 2026
Unprompted review
Reply from Webcentral
Hi Garry,
Thanks for taking the time to share this feedback on your recent experience.
I appreciate hearing that you have previously been happy with our support and choosing us.
Clear and timely communication during any outage is important and we aim to keep customers informed through our available service channels, including our status page where updates on issues with legacy services and maintenance are posted.
We also recognise your feedback around live chat interactions, we have definitely taken that feedback on board.
We would like to look into your specific case to see if there is anything outstanding we can assist you with, please dont hesitate to share your ticket or account reference so we can investigate further.
Thanks again.
-Sam, Customer Advocacy
Was happy that the bot transferred me…
Was happy that the bot transferred me to a human that helped me straight away
April 13, 2026
Unprompted review
Reply from Webcentral
Hello Jim!
Thanks for contacting us today and mentioning our support team. If there’s ever anything else you need when it comes to your services, we’re always here and happy to help!
-Sam, Customer Advocacy
Patience and persistence
I inherited my website when I bought the business and had problems over several days with logins and usernames. It was confusing and frustrating. Webcentral support in general were responsive, patient and helpful. Liyana T. in particular tonight was persistent, patient and understood the problem was not simply a password issue. I really appreciate Liyana's help with this issue that has consumed hours of my time. Thank you Liyana.
April 10, 2026
Unprompted review
Reply from Webcentral
Hi Michelle,
Thank you for sharing your experience! We're glad to hear that Liyana did a great job assisting you with your website concerns. If you need further help, please feel free to reach out anytime.
-Dyane, Customer Advocacy
Reply from Webcentral
Hi Nathan,
Thank you for sharing your experience! Fast and Effective is great to see for our team. Please reach out to us anytime!
-Sam, Customer Advocacy
Irfan F was a legend
Irfan F was a legend. I was feeling really overwhelmed with all things tech and he really made it so easy step by step and went slowly and patiently.
April 8, 2026
Unprompted review
Reply from Webcentral
Hi Emma,
Thank you for sharing your kind words and for recognizing Irfan's support! If you ever need any assistance in the future, please don’t hesitate to reach out, we’re always here to help.
-Sam, Customer Advocacy
Reply from Webcentral
Hi Mark! We are glad you find out support helpful and responsive. We are always available, please reach out anytime!
James,
Customer Advocacy
Every time I had an issue I got on the…
Every time I had an issue I got on the chat and people were there to help me straight away, and always calm and patient and talking me through the steps needed.
And if there was something they weren’t sure about they’d create a ticket and have people looking into my issue through the night until resolved. I am eternally grateful for their help and expertise.
April 1, 2026
Unprompted review
Reply from Webcentral
Hi Cat! We got you covered! Our team will do their best to help you out and will coordinate with different depts to ensure that you are well supported. Please don't hesitate to reach out!
James,
Customer Advocacy
Fantastic support from Irfan who went…
Fantastic support from Irfan who went above the call of duty and actually added the records I needed.
April 1, 2026
Unprompted review
Reply from Webcentral
Hi Mazen! it is nice to know that Irfan went above and beyond and updated the records on your behalf. If you need further assistance, please reach out anytime!
James,
Customer Advocacy
Customer service - fast
Easy and fast via online chat - product Activated quickly and painlessly
March 29, 2026
Unprompted review
Reply from Webcentral
Hi Steve,
Thank you for the great feedback! We're glad to hear you've had a positive experience with our services and support team. If you need further help, feel free to reach out anytime.
-Dyane, Customer Advocacy
My queries/issues were resolved
My queries/issues were resolved, quick and in a most professional manner by Gebe.
March 28, 2026
Unprompted review
Reply from Webcentral
Hi Lena! Thank you for sharing your positive experience. We are glad that Gebe provided a fast and efficient assistance. If you ever need a hand, reach out anytime!
James,
Customer Advocacy
Reply from Webcentral
Hi Hossein,
Thank you for leaving a review! We're glad to hear that you're happy with how our support team assisted you. If you need further help, please reach out anytime.
-Dyane, Customer Advocacy
Krisnha was super helpful and had…
Krisnha was super helpful and had everything working perfectly very quickly!
March 27, 2026
Unprompted review
Reply from Webcentral
Hi Jet,
Thank you for the 5-star rating! We're glad to hear that Krishna did a great job helping you on your concerns. If you need further assistance, please reach out anytime, we're here 24/7.
-Dyane, Customer Advocacy
Very clear communication and precise…
Very clear communication and precise attention to my issues, fixing them promptly.
March 27, 2026
Unprompted review
Reply from Webcentral
Hi Dominic,
Thank you for sharing your feedback! We're glad to hear that our support team has assisted you very well on your concerns. If you need further help, we're just a message away.
-Dyane, Customer Advocacy
Irfan F
Irfan F. was fantastic ... I know a little bit about what I am doing, but not a lot. He guided me perfectly and I can't thank him enough.
March 26, 2026
Unprompted review
Reply from Webcentral
Hi Chris,
Thank you for the great feedback! We're glad to hear that you've had positive experience with how Irfan assisted you on your concerns. If you need further help, feel free to reach out anytime.
-Dyane, Customer Advocacy
helpful and fast response support…
helpful and fast response support ticket!
March 25, 2026
Unprompted review
Reply from Webcentral
Hello Sydney Webwise!
Thanks for the 5 stars and reviewing us! Please contact us again anytime if you ever have questions or assistance with your services. All the best!
-Sam, Customer Advocacy
Add Google Search Console DNS
Irfan has been most helpful in helping me to add a DNS record to connect my domain with Google Search Console. Done in 5 min
March 25, 2026
Unprompted review
Reply from Webcentral
Hi Lean,
Thanks for contacting us and mentioning the experience with Irfan! Please reach out to us again if you need any further assistance with DNS or have any questions with your services!
-Sam, Customer Advocacy
Abdule was wonderfully patient and…
Abdule was wonderfully patient and helpful with my enquiry, he supported me to the very end, nothing was too much trouble for him. Very satisfied!
March 25, 2026
Unprompted review
Reply from Webcentral
Hi Kay!
Thanks for reaching out to us today and leaving this review! We appreciate the shoutout for Abdule and the 5 stars. Please contact us again anytime, we are here and ready to support you with your services.
-Sam, Customer Advocacy
Easy communication and process to…
Easy communication and process to follow, to get to the result I needed. Many thanks!
March 24, 2026
Unprompted review
Reply from Webcentral
Hi Dom! We are glad that we made the process easy for you. If you ever need a hand, reach out anytime!
James,
Customer Advocacy
I had a complex billing / ownership…
I had a complex billing / ownership issue to resolve, although Simona Petrova could not fully resolve the issue, she was incredible helpfully and very easy to deal with, she has escalated the issue for me. I am not normally a fan of chat conversations she made the experience a good one.
March 19, 2026
Unprompted review
Reply from Webcentral
Hi David,
Thank you for this feedback and mentioning how helpful Simona was! We always appreciate when a teammate is mentioned by name. If you need further assistance or questions answered, please contact us again.
-Sam, Customer Advocacy
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