Webfusion  Reviews 123

We are very happy with the support we receive from Webfusion, we run a dedicated server and when we need help the support team at webfusion are very helpful, they are very quick to respond to our requests and do so in a very friendly and professional manner.

We have operated a dedicated server with Webfusion in the UK since 2012, and rate their technical support as the best out of all the hosting companies we use. I can reach a technician by telephone 24 hours a day, and e-mail tickets receive prompt attention.

Highly recommended.

Having a dedicated server would be a daunting prospect if it was not for the support from 123-reg always professional technical team. You saved me again Thank You!

We have been using Webfusion for over 13 years now and the level of support offered is second to none. A UK based company that are always on hand to offer us support when needed. Keep up the great work :)

Dan Jackson - Newworld Technology Ltd.

I have two dedicated servers at Webfusion and require some unusual configuration making great support essential. I have been dealing directly with a support engineer (Alex Hoang), who really has gone the extra mile to make sure everything gets done and gets done correctly. Excellent support, i would recommend.

we had an urgent issue where a crucial file had been accidentally deleted. Whilst we could have addressed this particular problem by using our integration server mirror we wanted to test that the backup/restore process worked. We called the support line and the helpful engineer sorted it quickly and efficiently.

Webfusion has by far the best Dedicated Server support I've experienced to date. The guys are extremely knowledgeable and go out of their way to provide an 'above and beyond' service.
First line support can usually resolve 95% of any issues whilst on the phone. It has always been a pleasure to contact the Dedicated Support guys. Thank you very much.

Lee Sandel
Livelines UK

I've used Webfusion for many years now and find the service and products to be solid, reliable and accessible.

The control panel is aimed at private/new users, with easy-to-use language and many helpful videos and how-tos. - However I, like many professional designers find the service so quick and reliable - It's my one-stop shop for all my web needs.

I've used the customer support system a couple of times in the last few months and received very prompt, polite and helpful responses each time - kudos to the guys on support!

Rob and Ali from Webfusion have given me great support. Nothing was too much bother and when you are frustrated with server issues that makes a big difference.
Well done Webfusion - give these guys a rise!

I have had a selection of bad experiences with Webfusion.
Within a month of starting hosting with them they told us all of our sites would be switched off due to maintenance, no offer of any alternatives.
Our eCommerce sites would be down for hours. Cheers.
We discover we are on a blacklisted IP address, cheers for that too.
Can you offer some support as to why our MySQL server is using all the RAM? Not our job I am afraid.
Can you install these plugins please?
3 days later - Why do you want them?
What?!
5 days later - They are installed.
Thanks but they are still not working.
We installed them.
Still not working.
Yes they are. No they are not. Oh yes they are.

I host with another company I can talk to their support via chat immediately, via tickets and email within 20 minutes.
Webfusion only do sales by chat, that tells you something, and it has taken over 3 days to answer a ticket on more than one occasion. I assume it is because no one works weekends.

I am not a fan. I am so not a fan.

I recently upgraded to Premium hosting with 123-reg and hit a few problems transferring my old WordPress based sites to the new host. The 123-reg support team helped me with the whole process and were excellent just as they have been on many occasions in the past. In fact, I haven't been able to find a problem that they haven't been able to solve yet!

This is in relation to the closure of my Webfusion account: raised the prerequisite support ticket at 06:55 today and received confirmation my request had been actioned at 09:12. Great service guys, thank you and goodbye. :)

The support team work around the clock to help their customers. I have used them for over 10 years now and wouldn't use any other hosting company. Keep up the good work :) Daniel Jackson - Newworld Technology Ltd.

i have been a customer of Webfusion for quite a few years now. just upgraded our VPS server and support team have been very helpful as always.

I always have trouble with domain transfers and getting the settings right, but Marian was excellent and helped me through

As is. Usual the response from the helpdesk is second to none. I was taken through the procedures step by step and was given the confidence to carry out the actions needed to solve my problem.
Speedy and accurate not condescending, treating me as a professional not a child. All good things in the field of supporting your customer well done to all.

The VPS packages go down regularly. Waited 4 days for them to resolve an issue once. The whole service is offline again and when I called I was asked whether I'd backed up all my data.

It seems like their dedicated server support team does not even know how to configure the server. What is the point of a managed solution if they do not even know how to optimize it?

The server works in general but better do not pay extra for managed because the response times and the service is on a very low level.

10 year old kid after one week training would have a better knowledge about server configuration and optimization.

I've had two accounts with webfusion for about 5 years. Simple web presence with no fancy sales or membership stuff - just old school web publishing really and in so far as I had nothing very demanding to ask I can't complain about the uptime or any technical problems. Mostly when I checked it was there. However there is one absolutely terrible thing about webfusion - and its the kind of thing that is actually very damaging to your business.

Their support is just about a terrible as you can imagine - in fact its a bit like something from Terry Gilliam's movie "Brazil". More than once now I had problems where they couldn't process my annual hosting fee - usually cos the card number had changed as the old card had expired etc. So then you get a notice telling you to update your biling details. And this is where is gets really kafkaesque - there is no way to do that. They send an email with a link which takes you to your normal control panel and tell you to click on billing. But there is no button for billing. So you write and explain to them the problem and ask if you can let them have your credit card details any other way. And you get an automatic reply telling you a ticket has been opened and it will be dealt with. And they way they deal with it is to send you the same email telling you to click on the billing link in your control panel, which of course does not exist. Then they send you another email telling you the matter has now been dealt with and the ticket is closed.

So you email them again - offer to pay the money some other way. Then they send you another automatic email threating to suspend your service - as you havent paid your bill. By this point you've been trying to pay your bill for 4 or 5 days already so then you get worried this whole support ticket thing isn't working and start ringing customer support. From here a variety of things can happen. You can one by one go through every option until you get to the message which tells you to use the support website (the one that sends you the automated replies) or sometimes you hit a button and randomly you get a message saying the number is currently unavailable and to please call back at your convenience. None of this of course is remotely convenient - I'm a self employed person and end up taking a morning off productive work to ring repeatedly to try and get a human. One time I did get through to a real person by pretending I had a techincal support question and then made them give me a number where I could speak to a real person in their accounts department. The number he gave me got me through to the "call back at your convenience number." So I called him again and the next time I was given the secret email address that is actually read by humans - its [EXTERNAL REFERENCE] - During this process my account gets suspended, my email goes dead and I have no website at my address.

I write to the queries address, get a reply asking me to validate my identity and they usually ask for the customer number on my invoices. Now, one kink in Webfusion's approach is that when they issue invoices to you they don't tell you what its for. I guess as the customer you have no right to know that. So whilst I have a bundle of invoices from them, each with different customer numbers they never say which of your domains it relates to. So I send them all the customer numbers I have and ask for a way to pay them some money.

Now remember I have been trying in all earnest to give these guys £123 for nearly two weeks by this point (which btw is expensive for what they provide

Am hoping eventually they will take my money and then I can get my domain back and move it somewhere else. But if you are reading this and thinking they might be a good choice for hosting your domain please take my advice and avoid them. Because the minute there is any problem they will leave you high and dry. I know for a fact that this most recent debacle has cost me business - and all because they are so wrapped up in their own tech systems they have no capacity to repsond so something as simple as a customer who would like to pay them money. Can you imagine what they would be like if they had to deal with something that was actually complex? Avoid.

The guys at Webfusion have been great when I needed them the most!! I like the laid back attitude and that nothing was a problem.