Received a 20 quart Choice mixing bowl for Christmas and like it so much I got the bigger set - all 9 pieces and picked up another few items while on the site. The deal breaker for me on purchasing... See more
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Review summary
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The ordering experience was good, but i was confused when it told me my address was not a valid address. I fumbled around some (don't know what I did exactly), but it finally accepted it. It's all goo... See more
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Easy to order, however the shipping cost was not revealed until you reached the checkout phase. I probably would have continued my search through other vendors if I was apprised of the high delivery f... See more
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Webstaurant is a great place to get big quantities of stuff. However the pkgs I’ve ordered have gotten lost, arrived totally open and everything missing. Maybe they need to package things better or sh... See more
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Company details
- Restaurant Supply Store
- Baking Supply Store
- Bar Restaurant Furniture Store
- Commercial Refrigeration
- Food Products Supplier
- Hotel Supply Store
About WebstaurantStore
Written by the company
Shop over 340,000 products from the largest online restaurant supplier and foodservice retailer!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Shop WebstaurantStore
Written by the company
- The Leading Distributor of Restaurant Supplies & Equipment
- Order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Sign Up for a WebstaurantStore Plus Membership!
Get FREE Shipping on 200K+ Qualifying Products with Your Plus Membership!
As a Plus member, you can enjoy additional discounts on our already low prices for just $99 a month! Spend $29 or more on eligible Plus items and your order will arrive fast with priority processing. Start saving today!
Contact info
United States
- help@webstaurantstore.com
- webstaurantstore.com
3.9
Great
3K reviews
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Reply from WebstaurantStore
Thank you, Lanee, for your review. We understand your concerns regarding our shipping and handling charges. We calculate these fees based on various factors (weight, dimensions, distance the order is traveling, applicable handling costs, etc.) to ensure fair pricing. If you have any further questions or need assistance, please reach out to us at help@webstaurantstore.com or through live chat: https://link.webstaurant.store/livechat.
Did not like the cost of shipping…
Did not like the cost of shipping 21+dollers to ship two blades and 4 screws put in pouch at post office cost less than two dollers shipping is the rip off
April 18, 2026
Reply from WebstaurantStore
Hi Terry, as a wholesale website, we do not include any of the shipping charges in the cost of the items. Therefore, we do have to charge shipping for each of our orders and we do not have any general shipping discounts.
Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription. Check it out here: https://www.webstaurantstore.com/plus/
Horrible return policy!
Horrible return policy!! They charge a 30% restocking fee and they have to confirm with the company of the part if it's okay to return the part. Horrible customer service. Please avoid if you! If you make a mistake they will take 30% away from your money.
April 18, 2026
Unprompted review
Reply from WebstaurantStore
Hi Eric, the reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed.
Great products and even better customer…
Great products and even better customer service
April 16, 2026
Reply from WebstaurantStore
Thank you for your review, Tammy! It's great to hear about your positive experience with our Customer Solutions team and that you enjoy our products!
fast and easy to find what I was…
fast and easy to find what I was looking for and easy checkout
April 7, 2026
Reply from WebstaurantStore
Thank you for your review, Lucinda! It's great to hear that you found the ordering experience easy and were able to find what you were looking for.
Reliable. Good customer service.
Couldn't find what I was looking for that I've ordered from their many times and thought they just discontinued it. Got ahold of a telephone number called there and talked to a very nice man to help me out . He said he didn't know why I couldn't find it, but he found it for me and I was able to order it. He was very pleasant. I enjoyed talking to him.
April 15, 2026
Unprompted review
Reply from WebstaurantStore
Thank you for your review, Joyce! It's great to hear about your positive experience with our Customer Solutions team.
User friendly website and order form.
March 27, 2026
Reply from WebstaurantStore
Thank you for taking the time to leave a review, Joe!
Alway a joy to order from this company.
April 16, 2026
Reply from WebstaurantStore
We appreciate your support and kind words, Desarae!
researching the products is very easy
researching the products is very easy, ordering easy as well, and paying was easy. no hoops to jump through. My previous orders arrives quickly and in good order.
April 16, 2026
Reply from WebstaurantStore
Thank you for your review, Anne! It's great to hear that you found the ordering experience easy and that our items meet your expectations.
I've had both of these products for…
I've had both of these products for many years and absolutely love them!! Got this order for my two daughters !! So excited to find this product !!
April 16, 2026
Reply from WebstaurantStore
Thank you for your review, Arlene! It's great to hear how much you've been enjoying our products.
Always a positive and easy experience…
Always a positive and easy experience ordering online. They make it so simple! They are my "go to" for hard to find items.
April 15, 2026
Reply from WebstaurantStore
Hi Jeff, thank you for taking the time to leave a review and sharing your positive experience ordering from us at WebstaurantStore!
Reply from WebstaurantStore
It's great to hear about your positive experience, Angela! We look forward to working with you again soon.
unwanted ads at checkout.
Every time I try to move forward with a purchase I get an ad for some unasked-for item. It is very annoying and often confusing makes buying anything more difficult.
April 14, 2026
Reply from WebstaurantStore
We appreciate you sharing this feedback, Jerry. We want the checkout process to be as smooth as possible so we will look into this further.
Easy ordering and checkout
Easy ordering and checkout. Full display of user manual, etc. before purchase. Had American Standard water heater before, glad to see still available.
April 14, 2026
Reply from WebstaurantStore
Thank you for your review, Teresa! It's great to hear that you found the ordering experience easy and that our items meet your expectations.
I had to call about a special order…
I had to call about a special order item. Customer Service person was very helpful, reached out to the manufacturer to get the info I needed. A+ for service.
April 13, 2026
Reply from WebstaurantStore
It's great to hear about your positive experience with our Customer Solutions team! We look forward to working with you again soon.
Easy ordering
Easy ordering, always has the product I need (can't find it locally). A great price.
April 13, 2026
Reply from WebstaurantStore
Thank you for your review, Melvin! It's great to hear that you found the ordering experience easy and that our items meet your expectations.
Amoroso rolls delivered to your door
I order Amoroso Club Rolls from the Webstaurant Store since I can no longer get them locally in western PA. I am not a commercial business but I can still order these rolls as an individual and they arrive a few days later. You have to order 10 bags and shipping is $16.50 but I love these rolls and they keep well in the freezer.
April 13, 2026
Reply from WebstaurantStore
Thank you for your 5-star review, Katherine, we're glad you're enjoying our Amoroso's Club Rolls!
I like the company and the shipping and…
I like the company and the shipping and prices. But the $99 a month membership is a bit much for a small company like mine.
April 13, 2026
Reply from WebstaurantStore
Thank you for taking the time to leave a review, Melanie! If WebPlus isn't a good fit for you at this time, typically, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses.
Simple— straight forward
Searched local retail sources. “Unusual size” NOT stocked and required shipping. Did deep dive on the web and found webstaurantstore. “Boom”— there was the item I wanted! Filled the necessary, standard address and payment method— 3 minutes later, it’s headed my way! Simple— straight to the point.
WELL DONE!
April 12, 2026
Reply from WebstaurantStore
We are so happy to hear that you were able to found what you needed shopping with us at WebstaurantStore!
The shipping price was never shown tell…
The shipping price was never shown tell the transaction was done. Pretty shady way to disguise a good price on their product tell they have your card info. Would warn others if the price is too good .Beware
April 11, 2026
Reply from WebstaurantStore
Hello, we apologize for this confusion. To calculate shipping charges for an order, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Enter your city, country, and postal code and click “Calculate Shipping and Handling”. This process will provide shipping costs for the items in your cart.
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