Received a 20 quart Choice mixing bowl for Christmas and like it so much I got the bigger set - all 9 pieces and picked up another few items while on the site. The deal breaker for me on purchasing... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ordering experience was good, but i was confused when it told me my address was not a valid address. I fumbled around some (don't know what I did exactly), but it finally accepted it. It's all goo... See more
Company replied
Easy to order, however the shipping cost was not revealed until you reached the checkout phase. I probably would have continued my search through other vendors if I was apprised of the high delivery f... See more
Company replied
Webstaurant is a great place to get big quantities of stuff. However the pkgs I’ve ordered have gotten lost, arrived totally open and everything missing. Maybe they need to package things better or sh... See more
Company replied
Company details
- Restaurant Supply Store
- Baking Supply Store
- Bar Restaurant Furniture Store
- Commercial Refrigeration
- Food Products Supplier
- Hotel Supply Store
About WebstaurantStore
Written by the company
Shop over 340,000 products from the largest online restaurant supplier and foodservice retailer!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Fulfilling millions of orders since 2004, WebstaurantStore provides the restaurant industry with commercial products to suit every need and budget.
Since its inception, WebstaurantStore has sought to serve restaurants and commercial businesses by researching upcoming trends and listening to customer feedback and reviews by chefs, restaurateurs, and business owners.
Offering restaurant equipment, refrigeration, disposables, janitorial products, bulk foods, and more, WebstaurantStore is your one-stop shop for wholesale supplies!
Based in Lancaster, PA. WebstaurantStore is the largest online restaurant supply store servicing professionals and individual customers worldwide. Their continuous growth and expansion is made possible by warehouse locations in Georgia, Kentucky, Maryland, Oklahoma, Pennsylvania, and Nevada.
WebstaurantStore’s Customer Solutions Specialists are trained on products to answer questions and give businesses the confidence needed to make an informed purchase. Whether you choose to contact via chat or by e-mail, you will be communicating with a real person whose top priority is to assist you!
Shop WebstaurantStore
Written by the company
- The Leading Distributor of Restaurant Supplies & Equipment
- Order online from your laptop, desktop, or smartphone 24 hours a day, 7 days a week. Our fast shipping, low prices, and outstanding customer service make WebstaurantStore the best choice to meet all of your professional and food service supply needs.
Sign Up for a WebstaurantStore Plus Membership!
Get FREE Shipping on 200K+ Qualifying Products with Your Plus Membership!
As a Plus member, you can enjoy additional discounts on our already low prices for just $99 a month! Spend $29 or more on eligible Plus items and your order will arrive fast with priority processing. Start saving today!
Contact info
United States
- help@webstaurantstore.com
- webstaurantstore.com
3.9
Great
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The website is either highly unethical…
The website is either highly unethical or has to many misrepresented statements and should be corrected. Ours was a Product price displayed $370, then $377 when we added our logo but below says its ships free with Plus. The next page when we are ready to purchase says $400 for shipping and only save $130 with Plus. This is Against the law and luckily your team adjusted as obligated to do but we can only imagine how many individuals did not know that this is illegal under 16 CFR Part 464 just for reference. We appreciate the business and want to ensure all buyers are receiving an honest experience.
March 21, 2026
Reply from WebstaurantStore
Hello, we greatly apologize that this was your experience shopping with us at WebstaurantStore and for any inconvenience this caused you. We appreciate you pointing out the discrepancies between these two pages and this is being corrected. Thank you for giving us the opportunity to resolve this.
Excellent online experience
Excellent online experience. Looking forward to receiving my item in 3 to 5 business days.
March 20, 2026
Reply from WebstaurantStore
Thank you for your review! It's great to hear that you found the ordering experience excellent and that you're looking forward to receiving your item.
Fast and easy THANKS
March 20, 2026
Reply from WebstaurantStore
Thank you for your 5-star review, we appreciate you sharing this feedback, Richard!
Love the value and use my subscription…
Love the value and use my subscription monthly. Always in good order. It's UPS & FEDex that usually mess up. :)
February 26, 2026
Reply from WebstaurantStore
Thank you for your review! It's great to hear that you love the value and use your subscription monthly. We look forward to working with you again soon.
Webstaurant has just about everything…
Webstaurant has just about everything you could ever need. And at great prices! Their customer service is top notch as well. I just wished that they had a warehouse closer to California because the shipping costs are to the point where my General Manager is cutting back my orders.
March 19, 2026
Reply from WebstaurantStore
Thank you for your great review, Wanda! Have you checked out our WebPlus program? Most of the items we sell on our site are eligible for Free or Discounted Shipping with an active Plus subscription. Learn more here: https://www.webstaurantstore.com/plus/
Any time I've had an issue with an…
Any time I've had an issue with an order, Webstaurant has ALWAYS been super helpful and more than fair! They empower their team to make it right with customers, never any need to talk to a superviser. Very impressive!!
February 18, 2026
Reply from WebstaurantStore
It's great to hear about your positive experience with our Customer Solutions team, Chad! We look forward to working with you again soon.
Reply from WebstaurantStore
Thank you for taking the time to share your experience shopping at WebstaurantStore!
PLEASE SHOW MY ORDER HISTORY SO IT IS…
PLEASE SHOW MY ORDER HISTORY SO IT IS EASY TO REPEAT ORDER
March 18, 2026
Reply from WebstaurantStore
Hello, you can view all your past orders on your account at www.webstaurantstore.com/myaccount/orders/
WebstaurantStore is great because they…
WebstaurantStore is great because they carry just about everything we need and the prices are very competitive. They also ship everything out very quickly!
March 17, 2026
Reply from WebstaurantStore
Hi Christa, we appreciate you sharing your positive experience shopping with us! We look forward to working with you again soon.
product selection was good and checkout…
product selection was good and checkout process was simple
March 17, 2026
Reply from WebstaurantStore
Thank you for your review! It's great to hear that you found the checkout process simple and that our product selection was good.
Always have what I need and they are…
Always have what I need and they are prompt on sending your product I’m glad I found this web site !!
March 17, 2026
Reply from WebstaurantStore
Hi Kenneth, thank you for taking the time to leave a review and sharing your experience ordering from us at WebstaurantStore!
I like the free shipping
I like the free shipping, went to soda stream first and they charge for shipping. After paying lots for products, then pay for shipping, forget it! Will know more after trying product here.
March 16, 2026
Reply from WebstaurantStore
Hi Lyn, it's great to hear that our products and shipping fit your needs. Please reach out if you need any assistance after receiving your order.
Reply from WebstaurantStore
Hi Terence, thank you for taking the time to leave a review. As a wholesale website, we do not build our shipping and any applicable handling costs into our prices. Typically, the more you purchase at one time, the better your shipping cost will be per item. It is also more cost-effective to ship to a business, as shipping rates are lower to commercial addresses.
Great products and prices
March 15, 2026
Reply from WebstaurantStore
Thank you for your review, Nadege! It's great to hear that you're enjoying our products!
Tablecloths
The choices for the tablecloths were extensive.
I was shocked by the high shipping costs.
March 13, 2026
Reply from WebstaurantStore
Hi Rose-Marie, we are pleased that you were able to find what you needed in our tablecloth selection. As a wholesale website, we don't build any of our shipping and handling costs into the prices, in order to keep our prices low for those ordering in bulk.
The combination of large selection and…
The combination of large selection and value for the money is what keeps me coming back.
March 12, 2026
Reply from WebstaurantStore
Hi Greg, thanks for being a return customer and sharing your thoughts!
Highly recommend
I get all of my 4 oz cups and lids, 8oz containers and spoons here. I have never had a bad experience. Highly recommend.
March 13, 2026
Reply from WebstaurantStore
Hi Lawrence, thank you for your continued support and kind words. We're glad our items meet your expectations and look forward to working with you again soon!
It has always been a good experience…
It has always been a good experience when shopping online at WebstaurantStore.
March 13, 2026
Reply from WebstaurantStore
Hi Greg, thank you for taking the time to leave a review and sharing your experience ordering from us at WebstaurantStore!
Didn’t realize the shipping cost more…
Didn’t realize the shipping cost more than the product. Please cancel my order
March 13, 2026
Reply from WebstaurantStore
Hello, we are sorry to hear that the shipping costs didn't fit your needs. Please reach out to our Customer Solutions team for help with your order. You can reach them at help@webstaurantstore.com
I am an enthusiastic amateur cook who…
I am an enthusiastic amateur cook who appreciates good utensils. A pro pointed me toward Webstaurant Store. I ordered several Vigor pans that I found indispensable, then two nonstick skillets for my wife (I use cast iron and carbon steel) and just ordered three more pans. Orders have arrived quickly, and the utensils fill the bill perfectly.
March 12, 2026
Reply from WebstaurantStore
Thank you for your review! It's great to hear that you're loving our products and found our Vigor pans indispensable. We look forward to working with you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.