Items did not fit well. Requested a return via website. There was no return form enclosed and nothing generated on the website. Have emailed eight times requesting a returns form but no response there... See more
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If you live in the UK do not buy from the website. The shipping costs are a fortune 19 pounds for a jacket and returning items is hopeless. They try and offer vouchers for anything less than £100 so y... See more
Ordered a Jacket 2 Months ago. Wanted to return it because it as too big. Reached out multiple times to customer support via email and phone to receive a return label - never got an answer!
We placed an order, but before delivery North Sails Carrier, DHL, asked for Customs Payment of £75.24 which shouldn't have been charged to us. We tried to ring their foreign customer services number,... See more
Company details
Information provided by various external sources
Weaving together 60 years of sailmaking expertise, innovative technology and bold design, our North Sails performance apparel is made for adventures on land, sea, and everywhere in between.
Contact info
Via Enrico Toti, 59, 16035, Rapallo, Italy
- +39 0185 200555
- webcustomercare@northsails.com
- webstore.northsails.com
1.5
Bad
424 reviews
Hasn’t replied to negative reviews
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North Sails is TOP
April 29, 2020
Unprompted review
Reply from North Sails Collection
Hi Francisco Javier,
we are so grateful for your 5-star review.
Thanks for sharing your rating with us and the community!
Excellent service as always
April 29, 2020
Unprompted review
Reply from North Sails Collection
Hi Paul,
thank you so much for your positive rating for your recent visit to northsails.com!
Great experience
Great experience, great prices, choice and very quick delivery. It is really to recommend
April 29, 2020
Unprompted review
Reply from North Sails Collection
Dear Lionel,
we are incredibly grateful that you took the time out to leave us a 5-Star review.
Hope to see you soon at northsails.com!
Reply from North Sails Collection
Dear Valter,
thanks for sharing your rating with us and the community!
I like to dress northsails and top…
I like to dress northsails and top quality clothing as your service
April 29, 2020
Unprompted review
Reply from North Sails Collection
Hi Alessandra,
thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at northsails.com!
Very cool and casual clothes
Very cool and casual clothes, suggested for sailors and as well for who just love this style.
April 29, 2020
Unprompted review
Reply from North Sails Collection
Hi GLF,
thanks for taking the time to leave us this super nice review. We are so happy that you like our collection!
Hope to have you back soon!
good quality products and excellent…
good quality products and excellent delivery and customer service. highly recommended to everyone. Alessandro
April 29, 2020
Unprompted review
Reply from North Sails Collection
Hi Alessandro,
thanks for your 5-star review! We are very happy to know that you appreciated our products and also our customer service, we always try to do our best!
Excellent and climate friendly
April 29, 2020
Unprompted review
Reply from North Sails Collection
Dear Hans,
thanks for taking the time to leave us a review.
We are always looking for new recycled materials, organic fibers and low-impact manufacturing processes. With each season, our commitment to sustainability continues to grow and this SS20 new season is no exception.
We are happy that you are committed with us!
Best regards, the North Sails Team
Great products!!!
April 29, 2020
Unprompted review
Reply from North Sails Collection
Hi Miguel,
thank you so much for taking the time to share your experience at northsails.com!
We hope to have you back soon,
the North Sails team.
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