Webtogs Reviews 9,846

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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See what reviewers are saying

Rated 1 out of 5 stars

When I tried to pay, the browser redirected to a site in China who tried to take payment for a different (lower) amount. Luckily, my credit card blocked it as fraud. This site appears to be fraudu... See more

Rated 5 out of 5 stars

I ordered a Rab micro lightweight jacket late on the Friday afternoon and was wearing it on Saturday afternoon. Class leading processing, despatch and delivery. The jacket itself is incredibly light (... See more

Rated 5 out of 5 stars

I've been using another online company, not anymore. Very efficient service from Webtogs. Always good deals on. Free returns is a massive plus for me !! Using Royal mail as the courier is great. A ce... See more

Rated 5 out of 5 stars

Very impressed with ease of purchase and range of quality products. I purchased a snug pak jacket from Webtogs nice to see quality British made products being sold on your site. Order arrived quickl... See more

Company details

  1. Camping Store
  2. Fashion Accessories Store

Written by the company

Well, we are Webtogs, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £50, let our customers return items easily and give the very best customer service of any outdoor website.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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Rated 1 out of 5 stars

Shipped the wrong item

Shipped the wrong item. And it's impossible to contact Customer Service.

February 18, 2023
Webtogs logo

Reply from Webtogs

Hi Vu,

Thank you for your review.

I am sorry for the issues youhave ahd with your order. My colleague will reach out and offer assistance.

Apologies for any inconvenience.

Stephen - Customer Experience - Webtogs

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