The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
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I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No communication, no quality control
My first order was cancelled with no communication with me. When I went on to the site to see why it had not arrived and found it was cancelled, I ordered an alternative device. Both orders then showed as 'picking'. Having contacted them to find out what was going on they then sent the laptop out with a broken plug. I have absolutely no faith in their quality control or customer service any more.
April 18, 2026
Reply from CeX/WeBuy - United Kingdom
Hey,
Thank you for your review.
I'm sorry to hear that your initial order was cancelled and the second order arrived with a broken plug.
While processing the first order, the staff noticed that the item was missing and hence, it was dropped. This is not the type of experience we would like our customers to have and be assured, feedback has been shared with the store management for procedural assessment.
Regarding your second order, we received your email, and I note that the store was contacted about the plug. However, in the meantime, you returned the item to your local store, and a full refund was issued for it as per our online returns policy.
In case you plan on purchasing the same or a similar item again, you may share the order number at the earliest so I can liaise with the sourcing store to ensure a smooth transaction. Contact us via our support page uk.webuy.com/support and add “Trustpilot No communication, no quality control” in the subject line so I can assist you.
Regards,
Jessica
Fast shipping and quick delivery
Fast shipping and quick delivery, item was packed very safely but box was not overly large so as to be wasteful.
April 18, 2026
Got sent the wrong item with £200 less…
Got sent the wrong item with £200 less in value
April 14, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Harry,
Thank you for your review and sorry to hear that you received the wrong item.
We ensure that items are listed correctly as per their specifications; however, we can never negate the factor of human error. Rest assured, I have raised this with the store management so their buy-in and dispatch procedures can be reassessed based on the findings.
I see you have returned the item and a refund has been issued to the original mode of payment as per our online returns policy.
If you have any further concerns, please do not hesitate to contact us via our support page uk.webuy.com/support and we will be happy to assist you.
Regards,
Jessica
Cex staff are always helpful
Cex staff are always as helpful as possible and very friendly. If you have any questions they're usually happy to answer them and are quite knowledgeable.
April 17, 2026
CEX Biggest Scammers Ever!!!
CEX Biggest Scammers Ever!!!
Better To Throw Whatever Your Selling In The Bin Then No One Has It!!!
April 28, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi Antony,
Thank you for your review and it is unfortunate that your trade in experience didn't go as planned.
All items are tested from our end and the payment is only processed once they pass the requisite checks. In case any discrepancies are identified, a decision may be made not to proceed with the purchase.
It seems that you haven't contacted us about this yet. Please contact us via our support page https://tinyurl.com/5xv574ut with the subject line "Trustpilot CEX Biggest Scammers Ever!!!" and I will be happy to review it further.
Regards,
Ashwin
Easy to order
Easy to order. Had to wait long time to collect order in the branch. Product in very good condition, staff helpful.
April 18, 2026
Fast delivery
Fast delivery - ordered Saturday - delivered Tuesday. NOT Evri!! They use DPD - excellent
April 19, 2026
Great product at great price
Great product at great price. Purchased a condition "A" used phone. Looked new, all original packaging, and I couldn't tell it had actually been out of the packet. Very happy. Arrived no issues.
April 19, 2026
Issue eventually resolved, but required persistence.
I had a trade-in from January 2025 that was never paid due to account verification issues. When I returned to resolve it, my case was initially dismissed and I was told the item had been recycled.
After pushing back and explaining the situation in detail, the case was escalated and properly reviewed. At that point, the support team were much more helpful and worked to resolve it.
I did receive a payout in the end, although it was slightly lower than the original offer (about £6 less), which I accepted to close the matter.
Overall, a positive outcome, but it took quite a bit of effort to get there. Customer service at the initial stage could definitely be improved.
April 22, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi,
Thank you for your review and for sharing your experience.
I am glad to hear that the matter was eventually resolved and that you received a payout. At the same time, I understand that the process took longer than expected and required repeated follow ups.
As the case was revisited after a significant period of time, it required additional checks and review with senior management. This contributed to the delay while we ensured everything was assessed correctly.
Your feedback regarding the initial handling of the case has been noted and shared with the relevant team. We are working to improve how such cases are managed from the outset to avoid similar delays.
If you need any further assistance, please feel free to get back to us via our website contact form and we will be happy to help.
Regards,
Nikita.
I am always pleased with my purchases…
I am always pleased with my purchases from CEX, they have a wide range of stock at reasonable prices, plus a five year warranty on everything
April 18, 2026
Great
Quick delivery, phone in great condition, completely satisfied! I've always had a good experience buying from CeX
April 19, 2026
Hard drives arrived sooner than I…
Hard drives arrived sooner than I expected ordered late Friday night and were delivered on Sunday
April 18, 2026
Wouldn't use again!
An easy and fairly quick process, though not fairly graded. Condition of sold item was unfairly regraded when there was no flaws or scratches at all as stated in email - only sold as needed to pay a bill, CEX has already had item for two weeks so needed to just put an end to the process. Wouldn't use again!
April 23, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Jessica,
Thanks for taking the time to review us, and I understand the points raised.
On checking the records, I see you had placed an online Sell-to-CeX order. Customers can select the listing of their item at their discretion; however, the final price and grade for an item can be confirmed only once it is checked by our team in line with our testing parameters.
The products we buy and sell are graded as A, B, or C based on their cosmetic condition, functionality, and accessories included. For details on our grading guide, click here - https://bit.ly/3XYTCe8.
Selling to CeX is completely at the discretion of the customer. I note that you accepted the offer, and the order was processed accordingly.
If you’d like to discuss any further details about this matter, you can drop us an email via our contact form on uk.webuy.com/support mentioning ‘FAO-Wouldn't use again!’ in the subject line, and I will assist you.
Regards,
Jessica
The apple Magic Keyboard is in amazing…
The apple Magic Keyboard is in amazing condition as described and fully compatible with my M5 iPad Pro so all is good in my hood💯👍
April 14, 2026
Iteam was delievered and faulty
Iteam was delievered and faulty, was then taken back. Staff wasn't interested.
April 10, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Nicole,
Thank you for your review, and I am sorry that your purchase experience with us was disappointing.
As we deal in used goods, all items are tested before sale. However, electronic items can sometimes develop faults without warning. When this happens, we aim to resolve it in line with our warranty process.
I understand that the item was returned and a refund has been processed for you. I appreciate that this may not fully meet your original expectation of receiving a working item. Your feedback regarding the in-store experience has been shared with the relevant team so it can be reviewed.
If you would still like to purchase the same item or explore similar options, please contact us via our support form at http://bit.ly/2WDil7r. Kindly include "Trustpilot Iteam was delievered and faulty" along with your order number so we can assist you further and help ensure a smoother experience.
Regards,
Nikita.
Excellent customer service with great…
Excellent customer service with great value for money!
April 19, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Helena,
Thank you for your review. I understand that your recent trade-in experience did not go as expected.
As we deal in second-hand goods, all items, along with their accessories, presented to us for sale are rigorously tested as per our operating standards. While customers can select the listing of their items at their end, the final offer is confirmed only after the item has undergone full testing and passed our procedures.
Selling to CeX is completely at the discretion of the customer, and they can choose to either go ahead with the sale or take back their item if they are unhappy with the quote.
On checking the details for your order, I note that a payment has been issued for the items that cleared testing, and the products that failed have been posted back to you.
If you have any further queries pertaining to this order, you can email us through our contact form on uk.webuy.com/support by adding "Trustpilot - don’t sell to CEX waste of time" in the subject line, and we shall assist you.
Regards,
Jessica
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