The delivery was very quick, but I wondered why it had no original box, charging lead and instructions. Was it second hand as there was no mention of it that I could see when I placed my order. Also t... See more
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Review summary
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Reviews shaping this summary
I'm always amazed at the vast range of current and vintage hard/software you can buy and sell. I've had a great experience trading things from consoles and games to cameras, phones and streaming sti... See more
I buy most of my games from CeX. Their prices are great, it's a user-friendly website, delivery is quick & v reasonably-priced....and I sometimes pop into my local branch, where the store layout is cu... See more
Cex almost always excellent :) good price on this Chipolo Pop Bluetooth tracker, 30% of new price, perfect condition in original packaging. Quick delivery but I'd have appreciated tracking which... See more
Company details
- Cell Phone Store
- Cell Phone Accessory Store
- Computer and Accessories Store
- Gaming service Provider
- Movie Rental Store
Written by the company
CeX is the UK’s largest second-hand electronics and entertainment specialist with 390+ stores across the UK and 600+ Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Written by the company
Contact info
London, United Kingdom
- https://uk.webuy.com/support/
- webuy.com
4.1
Great
511K reviews
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Excellent communication with immediate…
Excellent communication with immediate payment once items had gone through verification. Would not hesitate to use again.
April 28, 2026
Excellent price for ddr5 ram and cpu
Excellent price for ddr5 ram and cpu items. perfect delivered with no issues , saved me some serious cash for daughters gaming pc compared to getting these items new. thanks cex and staff happy customer :)
April 20, 2026
Great service instore or online…
Great service instore or purchasing online, items arrive quickly and are always as described with the benefit of the 5 year warranty which gives customers piece of mind
April 16, 2026
Experience of CEX products and services
All of the packages I receive are secure beyond what is expected, the parcels I receive are to the standard and often exceed the standard advertised and having been in stores and spoken to colleagues there is a real love for tech and games in this company that is noticed and appreciated as a consumer.
April 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a very bad experience with Cex…
I had a very bad experience with Cex holloway road. The manager is very rude. He does not respect at all. He seems as he does not want to buy or sell anything. Very arrogant
April 28, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi Sam,
Thank you for your review and it is unfortunate that your recent experience has not gone as planned.
Our staff maintain a professional demeanour during their interactions and are equipped to address any concerns once highlighted to them. As all items undergo testing from our end, the purchase can only be completed if they meet the expected standards for sale.
It seems that you haven't contacted us about this yet thus, if you wish to make a similar purchase again, please contact us via our support page https://tinyurl.com/5xv574ut with the subject line "Trustpilot I had a very bad experience with Cex…" and I will be happy to assist you further.
Regards,
Ashwin
Very easy company to do business with :-)
Very easy company to do business with.
The only issue I have is when you need to contact anyone within the company for any type of support. That is a nightmare!!
April 16, 2026
Excellent service and item (DAC) in…
Excellent service and item (DAC) in great condition, plus, bought at a bargain price. In fact, so good, that I bought another. Thanks...
April 15, 2026
Iv bought a few 4k blu rays recently
Iv bought a few 4k blu rays recently, I bought full metal jacket last week vex sent me a collector's edition which was really nice package, I hadn't seen this movie for years really looked forward 2 it, however the movie stopped 4 times my player is brand new only delivered last week, has played Deadpool through no problem, there is a few marks on the fmj disc and know vex can't play through every disc and have good returns policy but it's just a hassle and spoiled the movie experience! 27/4/26
April 16, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Wayne,
Thank you for your review, and sorry to hear this.
As per our buy-in standards, we ensure that all optical media are given a good wipe and are purchased only if they are in acceptable condition. I have highlighted this case to the sourcing store for a procedural assessment.
If the disc is not working as intended, I would request you to return the item as per our online returns policy (https://bit.ly/3ZLvcVr). You can either post it using our prepaid shipping label or you can take it to your nearest CeX store, and the staff will assist you with the returns.
If you need any further assistance, please contact us via our contact form at uk.webuy.com/support and add “Trustpilot - Iv bought a few 4k blu rays recently” in the subject line so I can assist you.
Regards,
Jessica
Good service
The first laptop I ordered was unavailable - but the money was refunded to my account straight away. I found another and emailed customer service to make sure they had one available, they were prompt with their reply. Laptop arrived promptly, works well. Brilliant service. I'll use them again.
April 17, 2026
Is had a problem for charging is not…
Is had a problem for charging is not lost more than two hours
April 20, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Fatima,
Thank you for your review and I am sorry to hear about the issues with the product.
We test the items for their overall functionalities from our end and it is ensured that they are able to withstand normal usage. Whilst battery health alone is not assessed, items are only purchased if they meet the expected standards for sale
To work towards a resolution, please return it via post or to a nearby store and we will be happy to have it processed as per our online returns policy: https://tinyurl.com/3wnc9hej. All returned items are subject to testing.
If you require further assistance, please contact us via our support page and we will help you out.
Regards,
Ashwin
Cramlington CeX is the best!
The staff at the Cramlington branch were brilliant. I sold my old MacBook and bought a new one. 5 year warranty and more money for vouchers. Honestly can’t believe you guys offer that. Staff are so friendly and helpful. Keep up the good work!
April 19, 2026
Item lost or stolen!
I purchased an item from CeX online, but after receiving it I was told it was flagged as reported lost/stolen. I contacted customer service and am currently waiting for a resolution. The process has been slow and unclear so far. I hope this can be resolved with a refund soon.
April 28, 2026
Unprompted review
Reply from CeX/WeBuy - United Kingdom
Hi Christopher,
Thank you for your review and it is unfortunate that your purchase has not gone as expected.
We have guidelines in place to test the items and if they indicate as blocked or stolen, we do not buy such devices in the first place, let alone sell them to our customers. However, in some cases, the device may be blocked or reported lost/stolen at a later date, making it impossible for us to identify any such issues whilst buying it.
Since you were in touch with us via email, my colleague outlined a resolution in line with our online returns policy and will continue to assist you further.
Regards,
Ashwin
Reply from CeX/WeBuy - United Kingdom
Hi Ian,
Thank you for your review and I understand that there were issues around the delivery.
Upon reviewing the tracking status, the carrier made multiple attempts to deliver the order. Since no one was available, they were unable to deliver the order and it was returned back to us. Once received, a refund was processed in line with our guidelines.
If you wish to make a similar purchase again, please contact us via our support page https://tinyurl.com/5xv574ut with the subject line "Trustpilot 21872646" and I will be happy to assist you further.
Regards,
Ashwin
Item arrived has expected and described.
April 16, 2026
Reply from CeX/WeBuy - United Kingdom
Hi Robert,
Thank you for your review, and I note the points raised.
We endeavour to deliver all orders within 1-3 working days but ask to allow up to 10 days as items are sourced and dispatched from any of our stores across the UK, and this time also allows for any lost orders to be traced and delivered.
Having tracked your order, I note that it has been delivered within our delivery time frame, and I am glad to hear that you are happy with the condition of the item.
I shall send an email on your registered ID addressing this further, and if you have any queries, please do not hesitate to write back to me there.
Regards,
Jessica
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