We Buy Any Car® USA - Plum, PA Reviews 

Bernard was great, knowledgeable and very personable a true asset to your company

The amount of time that it takes is insane. I understand this was not the representatives fault but big company policies.If I were to scrap the vehicle all I have to do is sign the title and I'm done, 5-8 minutes. This took entirely TOO long. Needless to say that along with the low ball offer(vehicle damage) I wont be using your service ever again. Junk man would have given me more, you guys could have at least came close but nowhere near the junk man. Again I understand that this is no reflection of the customer service rep that handled it whom by the way was pleasant and went as fast as he could while waiting for paper work to go through corporate. Overall I was not impressed. I strongly encourage anyone else if you want to get rid of a vehicle that is scrap, call a scrap company, they will at least give you double what We buy any car will!!!!!
UPDATE: I am well aware that you are not a junkyard and that offering up money for basically a junk vehicle will still however in my opinion net you a financial gain. Ex? Offer for my vehicle is $100, call the junkyard and they offer you $300. Profit of $200 minus the representatives time. And the nice part is that the junkman comes to you. According to your records it took just over 30 minutes to complete the transaction, again I am only allowing folks to understand that they will get more money as well as less time if they decide to call the junkyard. It's a completely honest observation from personally using we buy any car. I was not happy with the offer only because it was $200 less than the junkyard offered even without seeing the vehicle but I was there and didn't want to drive the vehicle back home, it was taking up space. I appreciate the offer to hand the car back over but it's not worth the hassle, thank you.
If I remember correctly I selected damage(rust) to both rear quarters which there is. The vehicle did not have rocker damage the frame is bad on both sides near the rear quarters, it was not the rocker panels and your web site does not have an option to choose frame damage-I completely expected the value to go down from the original offer on the website, this was not a shocker.

There is no need to seek a resolution to this matter. I understand the business and I am only suggesting to people who might be in this situation and who may need to get the most out of their junk vehicle that they should consider calling a junkyard before using your service. I would hope that if someone was selling you a vehicle that was in good condition that you would offer up the KBB price at the time of sale.

Again I appreciate that you reached out to offer up a resolution but there is no need.

I was not upset over the entire process I was merely commenting about my experience like I was asked to do. There are other options out there for folks who might be trying to get rid of basically a junk car. I also want to again state that the representative did a great job and was very understanding and even apologetic over the offer and folks need to know that it was a pleasant experience working with Terry

First time experience here and everything was smooth and great. Christian and Terry were very knowledgeable and helpful. The entire process was quick and painless. Would definitely recommend to others. We were very satisfied. Thanks guys

I received what I believe was a fair price for my vehicle and the transfer of ownership paperwork/process was quick and easy. The agent was professional and efficient.

Terry was very professional and informative and made the entire process stress free. I was in and out in 30 minutes, check in hand. I have already started recommending We Buy Any Car to my friends and family.

Very smooth and easy process. Would definitely use the service again.

Representative was very kind, conversational, patient, courteous, and above all very honest. Will most definitely recommend this location if friends/family ask for a recommendation.

Terry was extremely helpful, transparent, and thorough in explaining the process and pricing to make it a very comfortable decision

The customer service was exceptional. They made the process very clear, easy and smooth. I would definitely use them again.

Great experience with Bernard in Plum. Very thorough, honest and a great conversationalist. Had I known I could haggle a bit, I probably would have...lol, but I'm pretty sure there wasn't much wiggle room. I would not hesitate to use them again. Use with confidence!

The Branch Manger was very personable and thorough in his duties. He handled all information accurately and appropriately. It was a very pleasant experience.

I got a fair deal. It was quick. Bernard was very friendly and helpful.

Bernard was so personable, but professional as well, with swift service. If it were just him, it would be five stars, as he was a joy for my wife and I to speak with. But the previous cash offer was bigger by more than a thousand bucks, though the offer we took was reasonable enough to take it rather than kill the deal.

Was happy with the straightforward and transparent transaction.

The manager explained the process of what he would be doing and checking, in order for the truck to be bought. He was very friendly and polite. The whole transaction was quite easy.

It is a simple straight forward process.

Overall it was a smooth process. It took around an hour and the rep walked me through the steps. I would come to we buy and car to do business again. Thank you.