Webuyanyhouse.co.uk Reviews 

743
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally helpful and professional staff for explaining complex property options clearly, answering all questions thoroughly, and keeping interactions entirely pressure-free. People note that the overall service journey is remarkably smooth, well-organized, and efficiently managed from start to finish. However, some people mentioned occasional issues with communication, noting instances of unanswered office calls, unreturned messages, or delayed follow-ups after initial consultations. Customers also expressed frustration regarding persistent unwanted marketing calls and difficulties reaching support staff when trying to resolve concerns later in the process.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting clear communication and... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff who guide them through the... See more

Customer communications

Customers had ambiguous experiences with customer communications, while some reviewers praised helpful staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a simple, streamlined, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Currently trying to sell a one bedroom property and due to the slow market decided to explore webuyanyhouse. Spoke with Sheelan who was able to give me a breakdown of the process and costs giving... See more

Company replied

Rated 5 out of 5 stars

I contacted Webuyanyhouse to sell my late father’s retirement flat and spoke to Ron. He explained the process clearly, went through all the T & C’s and answered all my queries. There was no hassle or... See more

Company replied

Rated 5 out of 5 stars

I am in the early stages of selling my Auntie's house through We Buy Any House. And although a little sceptical initially, the service I have received has been excellent. Christian Thomason has been... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Webuyanyhouse.co.uk and especially Dom Hindmarch. He was open and honest, clean and concise and explained the process throughout. Could not have asked for more. Would th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

At We Buy Any House, we’re committed to keeping things simple. We make selling homes as fast and hassle-free as possible. No hidden costs, obligations or last-minute renegotiation's in prices. You can view all of our We Buy Any House reviews here.

We Buy Any House: the nation's trusted home buyer

Written by the company

We honour our commitments
We act responsibly and in good faith, always aiming to do the right thing.
We build respectful relationships
We understand that all strong relationships are built on mutual respect, so we consider the impact of our decisions on others.
We go the extra mile
We get the job done, with an efficient, uncompromising commitment to our work.
We keep it clear and simple
We keep things simple and efficient, always looking to simplify and improve our service.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(743)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I must say honestly that I was…

I must say honestly that I was sceptical about selling my house through online especially not knowing and seeing who I am dealing with.
God bless me with Aaron Doyle who has been fantastic. Every question I put to him he answered and he took his time in explaining every detail on their side. He is very polite helpful to point. I am at ease now and I will not hesitate to recommend the company to friends who wants to sell their house.
Thank you Aaron Doyle.

November 24, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Valerie,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Joe was fabulously helpful.

Joe was fabulously helpful.

November 18, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Sarah,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Joe, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 1 out of 5 stars

No 14 day cooling off

I was not made fully aware of get out clauses. Thought I had 14days cooling off and not told any difference.
Please ensure you check your contract before signing. The contract is with 2 companies, We Buy any House and House Sales Direct. One has a 14day cooling off period and the other does not. This allows them to put a restriction on your property which means if you change your mind or find a buyer you can not sell without paying We Buy Any House. Always take legal advise before signing any contracts.

November 19, 2024
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Denise,

Thank you for sharing your feedback.

We are sorry to hear that you feel aspects of the agreement were unclear. Following a full internal investigation, we can confirm that all processes were carried out in line with the signed terms and conditions.

As a company operating within a regulated industry, we follow established codes of practice and continually review our procedures to ensure fairness, transparency, and compliance throughout the customer journey.

Once again, we appreciate your feedback and the opportunity to address your concerns and wish you all the best in the future.

Many thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Very informative

Spoke with Naveed Mohammed and he was very helpful. He provided me with options and explained the pros and cons of each option. This was helpful in our final decision.

October 21, 2025
Unprompted review
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Reply from Webuyanyhouse.co.uk

Hi Ene,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Naveed, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Sandy was very helpful and made me feel…

Sandy was very helpful and made me feel comfortable enough to ask questions. Thank you.

October 25, 2025
Unprompted review
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Reply from Webuyanyhouse.co.uk

Hi Mary,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sandy, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 4 out of 5 stars

Aaron Doyle

Aaron Doyle explains everything really well and simplified everything

October 23, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi James,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Joe was really attentive

October 23, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Noah,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Joe, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Dawn was really helpful and provided…

Dawn was really helpful and provided impartial advice. I was offered one offer for a really quick sale sacrificing equity and a second opinion with a three month turnaround and less equity sacrifice.

October 17, 2025
Unprompted review
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Reply from Webuyanyhouse.co.uk

Hi Chris,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Dawn, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Dawn was excellent.

Dawn was excellent.
Clear, professional and transparent

October 10, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Stephanie,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Dawn, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Dawn was honest and upfront honest and…

Dawn was honest and upfront honest and was transparent from the start. Thank you dawn you really helped me.

September 25, 2025
Unprompted review
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Reply from Webuyanyhouse.co.uk

Hi Mahbub,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Dawn, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Professional, friendly advice with no pressure

I inherited my father’s house after he passed away last year. After almost a year on the market without a sale and all the associated costs related to the property, I decided to contact We Buy Any House. I really wasn’t sure what to expect but the service I received was fantastic and I wouldn’t hesitate to recommend it. I spoke with Dawn Oakley, who gave friendly, professional advice and was genuinely a pleasure to deal with from start to finish. She offered several clear options based on my situation, and there was no sales pressure whatsoever. I had every intention of taking up their sales service offer, but at the last minute our situation changed when a buyer contacted us through the estate agent. We are currently waiting on an offer, but if it falls through I’ll definitely make contact with again. Thank you Dawn!

September 25, 2025
Unprompted review
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Reply from Webuyanyhouse.co.uk

Hi John,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Dawn, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 4 out of 5 stars

Had a call from a lovely fella Don…

Had a call from a lovely fella Dom Hindmarch, he explained everything very well.
Unfortunately this isn’t for me but thank you for trying.
Toni.

September 19, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Toni,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Dom, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Very friendly and informative

My point of contact was Nimat, she was very friendly and thorough and explained all our options very carefully.

Would definitely recommend their services, even if it just an insight into different avenues you can explore.

September 11, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mo,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Nimat, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Pleasant experience dealing with Nimat

I spoke with Nimat today and I found her very pleasant to speak to and very knowledgeable. She talked me through the various options available for selling my house and presented the facts clearly. I didnt feel pressured at all and I would recommend We Buy Any House based on my experience

September 17, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Woody,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Nimatt, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Great company to deal with.

I have been dealing with Aaron who had made this journey easy. We were very nervous about going to a company to buy our house, but Aaron has made the process easy, informative, patient and calmed our nerves. We spoke to other companies who we didn’t find as helpful, calming or as informative.
Would recommend this company.

September 12, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi hazel,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Aaron, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 3 out of 5 stars

Helpful and friendly service, just read the small print!

Dom was very helpful and friendly throughout, very punctual and reliable in making the telephone appointments.

In terms of the process, the initial offer we received for our property was far too low and we proceeded to look at alternative options for the sale via a third party. The terms and conditions of this process are different than those explained up front when first enquiring, so I would recommend that you ask for a copy before signing to make sure it is for you. There was some pressure to sign quickly which we were uncomfortable with and asked for more time to fully review the contract.

We decided not to sell through webuyanyhouse in the end but are glad we explored the option.

September 5, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Alex,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Dom, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Easy communication

Easy communication, meetings set up using automatic reminders, quick to respond. they didn’t offer the price for my apartment that made financial sense to me- so I won’t be proceeding but they were overall helpful and efficient.

September 2, 2025
Unprompted review
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Reply from Webuyanyhouse.co.uk

Hi,

Thank you for sharing your 5 star review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Adam has been exceptional from the…

Adam has been exceptional from the start understood the need and help this to be met. Kept in touch through process and on the sidelines every step of the way. Be an Adam 💥🔥

August 29, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Tim,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Adam, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Quick solutions to fast property sales

They do what it says on the tin i.e. provide a quick set of options and valuations for selling a house quickly. I cannot comment on how they deliver their proposed solutions as I am still deciding what to do.

August 27, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Clifford,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

The lady I spoke with was kind and…

The lady I spoke with was kind and answered all my questions. She took her time to explain everything to me. I strongly recommend

August 23, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

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