Webuyanyhouse.co.uk Reviews 

743
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 124 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptionally helpful and professional staff for explaining complex property options clearly, answering all questions thoroughly, and keeping interactions entirely pressure-free. People note that the overall service journey is remarkably smooth, well-organized, and efficiently managed from start to finish. However, some people mentioned occasional issues with communication, noting instances of unanswered office calls, unreturned messages, or delayed follow-ups after initial consultations. Customers also expressed frustration regarding persistent unwanted marketing calls and difficulties reaching support staff when trying to resolve concerns later in the process.

What people talk about most

Customer service

Users describe positive interactions with customer service, often highlighting clear communication and... See more

Service

Consumers find service to be positive, highlighting professional and helpful staff who guide them through the... See more

Customer communications

Customers had ambiguous experiences with customer communications, while some reviewers praised helpful staff... See more

User experience

Reviewers mention positive feedback about user experience, highlighting a simple, streamlined, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Currently trying to sell a one bedroom property and due to the slow market decided to explore webuyanyhouse. Spoke with Sheelan who was able to give me a breakdown of the process and costs giving... See more

Company replied

Rated 5 out of 5 stars

I contacted Webuyanyhouse to sell my late father’s retirement flat and spoke to Ron. He explained the process clearly, went through all the T & C’s and answered all my queries. There was no hassle or... See more

Company replied

Rated 5 out of 5 stars

I am in the early stages of selling my Auntie's house through We Buy Any House. And although a little sceptical initially, the service I have received has been excellent. Christian Thomason has been... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with Webuyanyhouse.co.uk and especially Dom Hindmarch. He was open and honest, clean and concise and explained the process throughout. Could not have asked for more. Would th... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

At We Buy Any House, we’re committed to keeping things simple. We make selling homes as fast and hassle-free as possible. No hidden costs, obligations or last-minute renegotiation's in prices. You can view all of our We Buy Any House reviews here.

We Buy Any House: the nation's trusted home buyer

Written by the company

We honour our commitments
We act responsibly and in good faith, always aiming to do the right thing.
We build respectful relationships
We understand that all strong relationships are built on mutual respect, so we consider the impact of our decisions on others.
We go the extra mile
We get the job done, with an efficient, uncompromising commitment to our work.
We keep it clear and simple
We keep things simple and efficient, always looking to simplify and improve our service.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(743)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super quick

Super quick service from Connie at House Sales Direct today.

June 23, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Rena,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Connie, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 4 out of 5 stars

great experience thus far

great edvice and originally thoght never do it this way...try it is my advice you never know

June 23, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Everything going smoothly

Everything going smoothly, Alex, Kam and the team keeping me un touch with how the sale is progressing nicely which is great.

June 23, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi John,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Alex and Kamran, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Just completed on my sale

Just completed on my sale thanks to Simon Boden.
He has ‘held my hand’ though out the whole process. Booking in regular phone call up dates, then liaising with buyers and solicitors making adhoc calls once getting closer to exchange and completion.
Think I would have been a nervous wreck if it hadn’t been for him.
The whole team from sales team to completion have been excellent and caring.

June 20, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Rika,

Thank you for your kind words.

I'm very happy to hear you had a positive experience selling your property with Simon and the team. I will be sure to pass on your feedback.

Wishing you all the very best for the future!

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

A very pleasant and informative call

A very pleasant and informative call
No pushy sales pitch but an honest account
A quick offer via email
A very professional experience

June 18, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Claire,

Thank you for sharing your 5 star review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Professional adviser

Mike Smith was the adviser. I came with an attitude to him due to previous bad experiences and gave him a hard time but he remain claim cool and collective and very professional he he took time to explain everything in full to me he was very honest and transparent I would recommend this company we buy any house.co uk

June 18, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Terrie,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mark, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Great customer experience

Scheduled a call with Webuyanyhouse to find out more information on how it works for selling a property. Kamran was really friendly and helpful in explaining how it all works and the different options available. He then arranged a follow up call with me, and while we've currently declined their services, the level of customer care would encourage me to go back to them should we need to.

June 20, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Keri,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Kamran, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Very helpful 👍🏻

June 18, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Jeff,

Thank you for sharing your 5 star review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Amazing

Hi
I dealt with Connie and she was an absolute pleasure to deal with from start to finish she was so efficient and on the ball 100% throughout my purchase of a property a pleasure to deal with and a treasure to the company
Regards Tom

June 18, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Tom,

Thank you for your kind words.

I'm very happy to hear you had a positive experience purchasing your property with Connie and the team. I will be sure to pass on your feedback.

Wishing you all the very best for the future!

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Mohammed Naveed is an absolute asset to…

Mohammed Naveed is an absolute asset to your company. He is clear in all his communications on my initial enquiry in January and again later in May. He never hurries you for a decision, and is happy to answer any questions you have. I only wish all companies had staff like yours. Thank you. Mrs Harding

May 1, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mrs Harding,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mohammed, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Clear and helpful - listened well

Adam was clear and informative and willing to reschedule a follow up call at a later stage, allowing me to do due diligence without making me feel
Overly pressured.

June 16, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Sophie,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Sophie, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

You can trust them to make your life easier

Always been helpful but when Connie Ramplin took over it was taken up a gear so professional and on the ball it was fantastic I just wish we had sold through them and not just bought from them my life would have been so much easier

June 13, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Peter,

Thank you for your kind words.

I'm very happy to hear you had a positive experience purchasing your property with Connie and the team. I will be sure to pass on your feedback.

Wishing you all the very best for the future!

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Simon Boden has been very good on all…

Simon Boden has been very good on all aspects of us selling our home he has been there to help me threw all the questions and frustrations that selling a house entails I cannot thank him enough from start to finish he has always been polite to be honest I cannot fault anything about the way he has handled the process and got me threw it all thank you simon so much I really appreciate it

June 13, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Susan,

Thank you for your kind words.

I'm very happy to hear you had a positive experience selling your property with Susan and the team. I will be sure to pass on your feedback.

Wishing you all the very best for the future!

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Adam was excellent in all respects

Adam was excellent in all respects. Helpful,knowledgeable etc.

The only did not proceed as existing Agents & other part owner agreed to reduce the price as a result of Adam's advice.

June 13, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Stephen,

Thank you for taking the time to share your feedback with us.

I'm delighted to hear that Adam was able to provide you with a positive experience - I'll be sure to pass on your kind words.

While we understand an agreement was not reached at this time, please don't hesitate to contact us if your circumstances change.


Many thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

The team are always in contact with you…

The team are always in contact with you throughout the process, Very friendly and reassuring when speaking to them , would definitely recommend , special shout out to Mark smith , always on the other end of the line when needed 😉

June 12, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Kay,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Mark, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Mark Smith was very helpful and…

Mark Smith was very helpful and explained everything clearly.

He is a credit to the company.

June 11, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Robert,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with mark, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience, knowledgeable

June 11, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Mohsin,

Thank you for sharing you 5 star review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Happy with the service provided

Happy with the service .Have received the phone call as per the scheduled appointment. Nimat was very polite and patiently and in details explained to me all the options the agency provides for a fast and hassle- free sale.
Would recommend.

June 11, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Svetlana,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Nimat, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Albie was extremely helpful

Albie was extremely helpful, knowledgable and friendly I wouldn’t hesitate to recommend them thanks so much for your help.

June 11, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Vicky,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Albie, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Rated 5 out of 5 stars

Connie was fab

Connie was fab! Kept me updated and reassured throughout. As a first time buyer I would highly recommend taking advantage of Connie’s knowledge and expertise.

June 11, 2025
Unprompted review
Webuyanyhouse.co.uk logo

Reply from Webuyanyhouse.co.uk

Hi Edwina,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Connie, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

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