We Buy Cars Reviews 

148
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were unhappy with their experience overall. Many consumers frequently complained about receiving vehicles with severe undisclosed mechanical problems, unexpected rust, and inaccurate physical condition descriptions that did not match online listings. Furthermore, buyers often found themselves struggling with unhelpful customer service and immense difficulties when attempting to resolve post-purchase complaints or secure refunds. Some reviewers were happy with specific staff members who provided exceptionally polite, professional assistance and ensured smooth vehicle transactions. These dedicated employees successfully guided buyers patiently through the entire financing and purchasing process at various local branches. People appreciated the friendly communication and helpful attitude during their visits.

What people talk about most

Product

Customers consistently express deep frustration regarding product quality, highlighting severe undisclosed... See more

Staff

Reviewers mention ambiguous feedback about staff, highlighting both exceptional service and significant... See more

Service

Consumers find service to be ambiguous, reflecting a sharp division in their experiences. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically across... See more

Quality

Users consistently describe deep disappointment with vehicle quality, highlighting severe undisclosed defects... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought the car on 20 September 2025 at Gqeberha, under the sales person Charleston Ruiters. I have been asking him to send me the documents and number plate arrangement, I tried to call him and send... See more

Rated 4 out of 5 stars

Thank you Mervin from we buy cars silverlakes if you wany car ag silver lakes as for mervin .

Rated 1 out of 5 stars

Absolutely dishonest beyond words. This bike was for sale for almost 3 months, we followed it, then they put it on auction, NEW Arrival. We drove all the way there, spoke to them, they claimed it cann... See more

Rated 1 out of 5 stars

I wanted to sell my car, a Toyota urban cruiser XR that i bought brand new. However the assessor from webuycars lied in the report that my car had high quality repairs done after an accident. I asked... See more


2.7

Poor

TrustScore 2.5 out of 5

148 reviews

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2.7

All reviews

(148)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Pieter Jooste and Beuren de Jongh

Pieter Jooste and Beuren de Jongh. Your service is absolutely impeccable and outstanding. I have not seen service like this in many many years. The management of " Webuycars " can be so proud of these two gentlemen. They are professional, friendly, well spoken, know their profession and are just a pleasure doing business with. I vote for both of them as EMPLOYEES OF THE YEAR!. WELL DONE YOU GUYS. !!And I will recommend Webuycars to everybody and anybody I know. Selling my car to you was 100% effortless and a pleasure. Thank you both so much.

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend

Just sold my car with We buy any car Wrexham. Had help from a really nice lady called Tilly, quick simple, easy process.

February 4, 2023
Unprompted review
Rated 1 out of 5 stars

We are still waiting for We Buy Cars to…

We are still waiting for We Buy Cars to rectify our issue. We write regular emails to them, however they fail to respond. They offer a return policy, however you cannot implement it as they don’t respond. Horrific service.

September 23, 2022
Unprompted review
Rated 5 out of 5 stars

Good place for good cars with good…

Good place for good cars with good prices

I bought my lovely yellow Hummer H3 2008 in Novemver 2020 at Midstream, Centurion. The Dekra report was sincere to the car conditions. It is still driving smoothly with no problems. I added more 20.000 km on it. The service was excellent, we had a good experience working with Mr.Naphtal . I will definitely buy my next car there again

April 13, 2022
Unprompted review
Rated 1 out of 5 stars

No service @ We buy cars Port Elisabeth

WeBuyCars I bought a vehicle from we buy cars on 27 December 2021 for R 59 900, Port Elizabeth and we found a car that we really liked and the dekra report did not indicate any major issues. It did however give us description that there is a MINOR DEFECT on the gearbox, and that the function is not impaired. We also accepted the fact the the vehicle needed a service - which was completely fine with us. I drove the vehicle to work a few times, but after a couple of days, the gears slipped out of 4th gear and would only drive in 3rd gear. There was a warning on the dashboard that indicated the gearbox is faulty and needs to be checked out When we took the vehicle to be serviced and checked out, the service center put the vehicle on their computer and the report showed that there was significant problems with the gearbox and we obtained a quotation of R35 000 to have it fixed! I reported this on their website and someone called Marnus called us back. He sent me a WHATSAPP and directed me to their dekra report and said "helo please see dekra, the vehicle was bought on auction terms and conditions and unfortunately we will not assist with any cost related to the vehicle" I have been trying to call this gent, but he does not take my calls, I even tried to whatsapp him, but he refused to respond. Please be aware when dealing with this dealership, they refuse to assist in ANY way and at this stage, we cannot afford to fix the vehicle at this cost. Their "dekra" reports are misleading! Their staff (Mr Marnus) plainly refuses to make any contact with us. We were even willing to possibly take another vehicle and pay in to get a vehicle that we can actually drive.
We got feedback from We buy cars, that is our problem because we boughg the car on auction. The saleman actually recommeded that we buy the car on aution, he registered us at the dealership and put in a bid on his own laptop. Everthing is proberly on cctv.
My previous reviews they deleted. They really scammed us and I would never recommend them at all!!

February 1, 2022
Unprompted review
Rated 1 out of 5 stars

MISLEADING DEKRA REPORT AND AVOID CLIENT CALLS

I bought a vehicle from we buy cars on 27 December 2021 for R 59 900, Port Elizabeth and we found a car that we really liked and the dekra report did not indicate any major issues. It did however give us description that there is a MINOR DEFECT on the gearbox, and that the function is not impaired. We also accepted the fact the the vehicle needed a service - which was completely fine with us. I drove the vehicle to work a few times, but after a couple of days, the gears slipped out of 4th gear and would only drive in 3rd gear. There was a warning on the dashboard that indicated the gearbox is faulty and needs to be checked out When we took the vehicle to be serviced and checked out, the service center put the vehicle on their computer and the report showed that there was significant problems with the gearbox and we obtained a quotation of R35 000 to have it fixed! I reported this on their website and someone called Marnus called us back. He sent me a WHATSAPP and directed me to their dekra report and said "helo please see dekra, the vehicle was bought on auction terms and conditions and unfortunately we will not assist with any cost related to the vehicle"
I have been trying to call this gent, but he does not take my calls, I even tried to whatsapp him, but he refused to respond. Please be aware when dealing with this dealership, they refuse to assist in ANY way and at this stage, we cannot afford to fix the vehicle at this cost. Their "dekra" reports are misleading! Their staff (Mr Marnus) plainly refuses to make any contact with us. We were even willing to possibly take another vehicle and pay in to get a vehicle that we can actually drive. PLEASE BE VERY Cautious when dealing with we buy cars South Africa.

February 1, 2022
Unprompted review

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